Posted by Anonymous
Re: claim no. 14639771➖Alamo has failed to provide a copy of the Rental Agreement, preventing settlement✔️
Alamo Rent A Car customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Alamo Rent A Car.
05
Sep
21
Sep
Posted by Horribly upset
I have never experienced such horrible customer service. I rented and paid for a FULL size car for my son who was going to a Wedding. When he picked up the car there were only two options. A mustang and a pick up truck. He had a hard time putting his luggage in the vehicle and due to a back injury was a tight squeeze. I called customer service and they offered to exchange cars on his way in New Haven CT. When he got there, there was only a van available after they guaranteed a full size car was there and waiting for him. You can't complain to corporate because the B..ch that answers the phone transfers you before you stop talking. Alamo is not Enterprise which I normally use. Stay away from Alamo because you won't get what you ask for and paid for. It's been hours since I formally complained and no word from district manager.
23
Feb
24
Sep
Posted by Anonymous
I have been renting rentals during business trips never have I experienced such incompetence. Waited 5 hours for tow after car overheated. Called them and was told they were unable to exchange the car without me driving in the tow truck for more than 100 miles to that office. I called them again and they said they dispatched a tow. I called the tow company 1/12 hrs later and they said they never received the call. The car was on the NJ. Turnpike and they never came to pick it up. Finally state turnpike authority came and took the car and myself to the airport. Unbelievable. This is real
29
Jul
Posted by Anonymous
Terrible headache and people who are a part of this company. Terrible experience in Chicago LaSalle St. Rude, wouldn't honor 20% discount for seniors as advertised in webpage,reason went with them! False advertising. When told staff and ngt brushed us off and kept passing the buck.
19
Jun
Posted by Upset in Tampa
I was renting a car at Tampa Int. Airport and was unable to rent the car beacuse they would not accept a visa debitthrough my credit union. However, I was told that they do accept it from out of state individuals. Annie the Alamo rep stated that FL drivers were more at for not returning cars and accidents. This is discrimination. If Alamo want to evoke this policy then it should be for everyone. I personally think this is a ridiculous policy. If you have the money in the account what is the problem?
This incident has been reported.
26
Apr
Posted by Anonymous
At the MGM location for Alamo car rental,Ms. Abbie Batson did not honor or attempt to assist in the servicing of my confirmed Hotwire reservation,and Alamo confirmation on 4/22/17,6pm She is attempting to HIDE behind the third party claus.Stating that Hotwire continue to take reservations and confirm them even when the rental agency dont have any cars.Caring less if the rental agency it self has confirmed the reservation.Ms.Abbie Batson needs to E-mail or send me a letter of APOLOGY and Alamo needs to restore my confidence in their servises.
31
Oct
Posted by Deanne
I rented an Alamo Ecomony car at RSW for 3 days on Oct 29.
The counter agent tried repeatedly to upswell me a larger car, at one point telling me the ecomony car I rented was not much better than a "tin can". I refused, and when I got to the lot, there Were NO ecomony card left, and I had to take a compact.
I rent cars over 100 days a year and NEVER have had an agent try to upswell me when the car I booked was not available- they have always offered a "free upgrade" which builds customer loyalty. I would have been very angry had I paid for an upgrade unnecessarily.
25
Oct
18
Oct
Posted by Anonymous
Through Hotwire, we made advance reservations for a car at Alamo to be picked up at the Myrtle Beach airport this past Friday.Upon arrival we were told there were no cars for us. We waited 3 hours along with many other people for a car. They blamed the missing cars on the hurricane from the previous week and that much was understandable.. however, I can't believe that in this age of communication, we were not contacted ahead of time to allow us to make other plans. We travel often, and we will never use Alamo again.
26
Sep
Posted by Anonymous
I prepaid for a rental car through travelocity, to be picked up in Reno, Nevada. When I arrived I was told they did not have any cars available. I had to rent a car from another agency to complete my trip. I will never rent from you again, and will give you all the free advertisement I can.
04
Sep
Posted by L4
We rented in LA 2 weeks ago.
We waited then was given a car that wasn't clean. There was only 1 person managing the flow of cars. When we pointed this out he had us wait another 20 minutes. When we did get the car, no one showed us the features and was just rushed out of the lot. Poor service, no niceties, and overall bad experience.
17
Jul
Posted by Anonymous
Be very careful when renting a car from alamo. I rented a truck from them and guess what. There was a gun in the glove department. Called Alamo and haven't received a call back from supervisor nor have they responsed to my multiple emails. Haven't even apologized. That's very sorry.
13
Jul
Posted by Anonymous
I rented a car in Atlanta Ga for one week. I mistakenly left my personal keys on the ring of the rent car since there was only one key that is issue to customers. Of course I responded to lost & found. I was told that the car I rented has gone to Alabama and will be rented out for one week. Customer Service contacted the person and was told he will return the car on the 7th of July 2016 and that my keys were on the ring. No one can now find the keys to my personal car. I know that it was my negligent at leaving the keys, rushing to get on the plane. But someone should have caught this mistake if they are really cleaning out these vehicle when return to the lot. Getting through to lost and found and trying to get a call back is a JOKE! Now I'm getting a respond from lost & found after 5 days from the return of the vehicle in Alabama which was due back on the 7th of July that they can't find my keys. How pathetic is that?
01
Jul
Posted by Miss M
For the past 13 years I have had to travel multiple times each year between RDU & BNA. As a result, I have used Alamo at BNA & have had the best customer service. This weekend I secured a rental w/ Alamo @ RDU & experienced the worst customer service ever. The agent was cold & unfriendly; no "Good Morning", "How may I help you", absolutely no lead in to the transaction. He ignored the presentation of my confirmation, asked for my DL & then asked me what kind of car I wanted & how much did I purchase it for. Had he accepted the confirmation, he would have viewed the details of the purchase. He then laid the paperwork on the counter with no explanation. I had to ask him to state what he needed from me. After completing that process, he handed over the key, pointed to the car & flatly said, "there's your car". No thank you, no indication of appreciation, nor did he check to ensure the car was ready for rental which turns out it wasn't. A National Agent intervened & addressed/resolved the issue. Upon exiting the rental area, I mistakenly, went to a lane that was closed. Because of the glare of the sun, it was difficult to see the closed sign. The agent at that check point, stepped out & stated that she was closed in the nastiest the manner. I explained that I didn't know & she pointed to the sign & stated something similar to, "the sign is right there".
Again, I have had great experiences with Alamo, at BNA, in the past. Apparently, customer service is more of a priority at BNA as oppose to RDU.
31
May
Posted by Frank Adams
I had filled out an "on line" application blank for a car for May 31 through June 7, 2016. I provide name, address, phone numbers, answered all of the questions posed. THEN . . . when I arrived at the ALAMO counter, the agent appeared to be very confused about what was necessary and wha was frivolous.
1. ADDITIONAL PHONE NUMBER - agent said that "If I did not provide a SECOND telephone number, they would NOT provide a car!"
With all of the documentation provided: credit card, driving license, cell phone, documentation from the "application form, WHY WAS providing a second number so important. it could have been any fraudulent number - this was an unrealistic demand!
2. ASKED QUESTIONS REPEATING INFORMAtiON SUPPLIED BY THE INITIAL REQUEST FORM - It was unrealistic to ask for information which was supplied by the initial request form, driving license, credit card, etc. The questions appeared to be thoughtless and pointless. Why ask questions about information you already have in front of you?
3. INFORMATION RANDOMLY SUPPLIED BY A SECOND AGENT - Between the two agents they created policies and procedures which were confusing, pointless, and wrong!
4. AGENT DIDN'T LISTEN - again and again, the agent supplied comments that were most confusing and pointless. My questions weren't answered; I go only mindless comments.
5. IT'S MY MONEY! If ALAMO is not interested to serving the public (MY MONEY), why return to ALAMO Rental cars?
23
May
Posted by Stephanie Bell
It is impossible to egt to customer complaints at Alamo live, so here goes...i had a rental reserved at Aa
ALamo in Ft Lauderdale.. Since i have an Alamo number I went to the kiosk to get my car as there wwas a line....it took my license, but as of the last time at this location, it would not take my credit card....had to wait and was being taken care of by an agent named Sergio....while he was procesing my rental, i asked to speak to the manager asby now I was there more than half an hour...one Stepanie Bell came and I told her to get the damn kiosks fixed...she said don't swear at me...i told her da,mn was not swearing...she said it is to me...I then asked if she was really a manager...she said I was disrespecting her....I said I expect some respect and that things should work...she said I was disrespectful again and said Alamo would not process my car and I should go elsewhere..which I did.e..if Stephanie Bell is really a manager, she needs a lot of training on how to handle customers and be sure to try to keep cusromers...she said she called the police who never showed up since I had the audacity to ask for a copy of my contract cancelled....need less to say Alamo and their affiliated companies have lost a customer who rents every other week forever.
George schmitt
27
Apr
Posted by randyr
I rarely write these comments/reviews, but felt the need to in this case. I might add that comment options should be included on your main site as it was hard to find a place to even leave a comment.
I recently traveled to Fl. on vacation and landed at the Clearwater/StPete terminal.
I was in line to get my rental car when I met Andrew in customer service. He was running the kiosk when he asked if he could help me.
Unlike previous experiences with car rentals, which included being pushed into a vehicle or service that I didn't want, Andrew was polite, helpful, and a joy to work with. I have managed people in customer service for 24 years and it is nice to see an individual like Andrew. His great attitude and customer service skills will bring you additional business. His personality is upbeat and fun, and he is more than willing to help the customers. I certainly hope that you appreciate what he brings to your company.
This employee should be a trainer for other employees.
I can say that I will rent from Alamo again because of Andrew and am hopeful that we have a similar experience on our next vacation.
Thanks
23
Mar
Posted by Anonymous
Really unhappy with Alamo and Enterprise and would never use your services again. I am from the UK and visited my cousin in Merced who also uses Alamo or Enterprise, but after this very poor service, they will never use them again and make sure family and friends are aware of the poor service offered.
I waited for almost a day and then when the replacement car arrived, it was of lower grade and had no fuel. I had to bring a local garage service to me so I could actually drive the car to fill up! All I can say is next time when I travel I will definitely use a different car rental company.
04
Mar
Posted by smash13
My husband and I rented a car in Las Vegas, NV on December 8, 2015. We had the car in question less than 18 hours and drove it less than 4 hours total. On a return from a short drive and less than two blocks from our hotel, the car overheated while in traffic. We immediately pulled off the road into a parking lot and shut the car off. My husband checked the radiator and determined the car had not boiled over. We allowed it to cool down and were able to safely return the car to our hotel parking lot. My husband was concerned that there was a problem with the thermostat sticking. We called Alamo right away and reported the problem and arranged for the car to be swapped out. The tow truck driver arrived with the replacement car and both cars were inspected by the three of us, myself, the driver and my husband. The tow truck driver determined at that inspection that there was no damage to the car, it was on the bed of the truck and slightly lifted at this time so we were able to see the lower part of the car very closely. We did not have any accidents with this car and at no point during our possession did we hit anything with the car. The sole issue, to my knowledge, was the overheating. Three months after the fact, we received a damage claim saying we cracked the coolant reservoir on the car and are being asked to pay for it. I am extremely upset that I am now receiving this claim when we did not damage the car. We did the right thing and reported the problem within 10 minutes of it happening and now are being accused of this. If this is the way your company does business, we will not be a returning customer and will inform others of this as well. We took great pains to be careful and responsible with a car that was not owned by us and entrusted to our care only to be accused of willfully damaging it. I am extremely upset by this.
02
Mar
Posted by Tom Guerriero
We picked up our Chrysler 200 rental at Reno-Tahoe airport, the car was delivered washed and not dry so naturally when it did dry the water spots made visibility from all windows and outside mirrors nearly impossible (except the windshield). This is a safety issue. Secondly, for the next two mornings the car would stumble and falter upon trying to accelerate onto the road, this is a very unsafe issue. We returned to the airport for a replacement and the manager in the rental lot foolishly explained "they're designed this way to save gas". The second vehicle, a Hyundai Elantra was also delivered freshly washed and not dry, so we had the same visibility issue because of water spotting. No apology was given or any compensation offered despite the inconvenience and loss of our time. This vehicle performed flawlessly. I washed the rear window myself and was surprised that the inside of the rear window was as dirty as the outside. If this sounds like I'm nitpicking, visibility is an extremely important SAFETY issue. On a more positive note any employee I interacted with was friendly and polite. We will be visiting Reno in September and will be awaiting your response. Mr & Mrs Thomas Guerriero, Middleboro, Mass.
03
Feb
29
Jan
Posted by Anon
I rented a car in Sarasota, Fl. I was driving on te highway and a rock hit the windshield. Since it was dark, I didn't notice the crack until the next morning. I filed a damage report and was told since it wasn't my fault, I wouldn't be charged. I just received a notice with a claim number so I can file with my insurance/credit card company to pay for the damage. They didn't even have me return the car with the broken windshield. The Alamo rep said I could keep on driving it. Now, I'm waiting for the bill I have to pay. I will never use this company again.
05
Jan
Posted by Anonymous
My family and I traveled to Phoenix, AZ last week. We had weather delays for 2 days prior to arriving, requiring numerous changes to our travel itinerary. Upon our arrival, we spoke with customer service at the Phoenix Airport - Tony and Mark - to try to unravel all the changes to our travel plans, get our car rental straightend out. Tony was magnificent in working through issues and got us our car at the rate we had rented it for months earlier; lowering our stress level dramatically. Mark, his manager was also very helpful and practical. Please along our well wishes and any recognition you can to Tony and Mark for their practicaclity and understanding of our situation. I had not rented with Alamo much in the past, but will now. Thanks again Tony and Mark.
Pat Seccomb
Butte, Montana
