Flag Alamo Rent A Car Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had filled out an "on line" application blank for a car for May 31 through June 7, 2016. I provide name, address, phone numbers, answered all of the questions posed. THEN . . . when I arrived at the ALAMO counter, the agent appeared to be very confused about what was necessary and wha was frivolous.
1. ADDITIONAL PHONE NUMBER - agent said that "If I did not provide a SECOND telephone number, they would NOT provide a car!"
With all of the documentation provided: credit card, driving license, cell phone, documentation from the "application form, WHY WAS providing a second number so important. it could have been any fraudulent number - this was an unrealistic demand!
2. ASKED QUESTIONS REPEATING INFORMAtiON SUPPLIED BY THE INITIAL REQUEST FORM - It was unrealistic to ask for information which was supplied by the initial request form, driving license, credit card, etc. The questions appeared to be thoughtless and pointless. Why ask questions about information you already have in front of you?
3. INFORMATION RANDOMLY SUPPLIED BY A SECOND AGENT - Between the two agents they created policies and procedures which were confusing, pointless, and wrong!
4. AGENT DIDN'T LISTEN - again and again, the agent supplied comments that were most confusing and pointless. My questions weren't answered; I go only mindless comments.
5. IT'S MY MONEY! If ALAMO is not interested to serving the public (MY MONEY), why return to ALAMO Rental cars?


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video