Canon customer service

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Customer Support

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User Reviews

Posted by Anonymous

I had problems scanning and sought technical support assistance 4 times, but to no avail. I was very unhappy with the assistance. I had just bought the Canon PIXMA MX452. Today, I again sough help. This time I spoke to James at Station 46. He quickly understood my problem and resolved it within 15 minutes. I was ecstatic.

Posted by Wylde Nancy J.

Wow! Are you lucky to have Jeremiah on your support staff!!! He just spent almost 2 hours with me helping me set up a Canon printer. Of course, it should be much simpler than that in the first place , but his knowledge and patience are outstanding. Why doesn't Canon produce a manual that would make it easy for a customer to install a printer??!! It's ridiculous to waste so much time when a step by step process would be so helpful . However, Jeremiah gave exceptional service!!

Posted by Jamie

Terrible customer service.Do not order from them.They charge a 20% restocking fee which they do not tell you about in advance.So when I returned something they took off more then the restocking fee was and refused to give me back the $7.00 owed to me.A big company like this arguing with me through an email over $7.00 UNBELIEVABLE.DO NOT ORDER FROM THEM!VERY UNPROFESSIONAL!

Posted by Anonymous

Regular Customer - very recently a little over a month purchased Canon printer MX452 at Fry's Electronics in California not too far from where I live. I still haven't finished the ink but shows 'LOW' ink - yet I couldn't fax; it scans but neither sends the material through nor does it gives report. Prior to your Canon I had a small easy to use Sharp Fax machine - it is approx. 4-5 years old. It was heavily used in 2010-2012 can't complain - perhaps needs a little cleaning. This canon MX452 is terrible; doesn't ring; no report What else can I tell you. I received your rebate - where can I go from here? I haven't faxed a single paper since. I thought my phone line was not working. Today a technician from Time Warner spent a couple of hours or so and nothing wrong with my phone line. You need to call me ASAP - Thanks Dagmawi A.

Posted by Anonymous

I seldom have much good to say about telephone technical support but am making an exception for Canon, at least in terms of my experience today. My PowerShot SX 130Is will no longer transfer photos to my PC using a USB cable, which had been very convenient for the three and a half years I've owned the camera. A local shop said that the "pins" in the camera's USB port were broken and sold me a memory-card reader, which I'd not been able to get working for several months so had simply been inserting the memory card directly into the PC USB port. Last night the PC wasn't recognizing images on the memory card, despite repeated attempts, which seemed to leave no options. Though I had to place two calls and talk with two successive reps to get my issue resolved, both reps were attentive and patient. The first rep thought the problem was with the PC's internal card reader; it's a good thing I didn't take that advice as it would have entailed an $$$ session with my PC tech support, which would have been fruitless. I called Canon a few minutes after hanging up with rep #1 to ask an incidental question and was connected with rep #2, who was able to help me figure out that the memory-card reader just hadn't been seated precisely in the USB port of the PC. As soon as that was accomplished, all of the photos transferred fine, and, per above, this was my first successful use of the reader. Though it would have been "more ideal" if rep #1 had given the accurate diagnosis (a call about same issue a couple of months ago had not been helpful; that rep had suggested I upgrade my camera (!), the time spent on the phone with him wasn't wasted as it led to the solution from rep #2. I think a lot of the quality of the communication stemmed from being able to talk with U.S.-based reps (Chesapeake, VA). I hope Canon keeps its tech support in the U.S.

Customer Service Ratings

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Canon customer service news

Canon Recalls PowerShot Sx50 HS Digital Cameras

Canon customer support Center toll-free at (855) 226-3277 between 10 a.m. and 10 p.m. ET Monday through Friday or online at and click on Recalled for Repair for more information. Sold at Camera and mass merchandise retailers ...

Canon Pixma MX472 Wireless Office All-In-One Printer

If you run into the same issue, you should be able to get the workaround by calling Canon's tech support number. Canon Pixma MX472 Office All-in-One Printer. The printer's speed on our tests was unimpressive. On our business applications suite (timed ...

Canon Recalls to Repair PowerShot SX50 HS Digital Cameras

Consumers should immediately stop using the recalled cameras and contact Canon to arrange a free repair. Consumer Contact: Canon customer support Center toll-free at (855) 226-3277 between 10 a.m. and 10 p.m. ET Monday through Friday or online at ...

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