Tracfone customer service

Contact information related to Tracfone customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for Tracfone with your favorite sites.

Customer Service

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  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
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  • Customer service link:
  • Description:
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Customer Support

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  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Description:
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  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
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  • Customer service link:
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User Reviews

Posted by Anonymous


Three times in the last 4 or 5 months, my minutes (over 3000) have been erased. After lengthy time on the home phone they've been replaced. Now, I'm trying to find my acct to delete my phone, with no luck! My husband also has a tracfone & so far, has had no issues. I will NEVER have another Tracfone!!

Posted by Dick


cannot just add service time -poor have over 300 min of airtime and need only service tims as my area in not avail for air usage and only use for emergency , please advise me of an ezception to your rule !

Posted by Anonymous


I have been trying off and on for four hours to add minutes to my husband's phone. I can't seen to be able to pay for the service, and have had trouble finding out how to get help. I'm trying to renew for a year with 400 minutes, and at one time got some free minutes, but it wouldn't get past the first screen so I couldn't pay. We've been more than happy with tracfone, but now I'm totally frustrated and may have to switch to something else.

Posted by Anonymous


When I only need to add minutes to my Tracfone, is there not a option to add "minutes only" and not additional "service days"? For example currently, there are 164.77 minutes remaining on my Tracfone and the service days remaining will NOT expire until Jan.2,2018. I don't need any additional service days. I just need to add minutes. Help!!!!

Posted by james murphy


I Want To Dicuss My Initial Billing Of 112.19 Paid On 3/30 With Visa My Acct

Customer Service Ratings

Based on 546 votes.

2.1

Get Immediate Help

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Corporate Office

Locate the Tracfone corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Tracfone customer service rankings, employee comments and much more from our sister site.

Tracfone customer service news

TracFone Comes Clean About Straight Talk Throttling, Admits Only 2.5GB High ...

By the way, anyone no how to get to corporate to tell them about the customer service problems? yankeesusa. At least we know now that for $45 a month you get 2.5gb of data. If you have an lte att sim card your good to go. Most people don't go over 2gb.


Wal-Mart, TracFone Face Suit Over 'Unlimited' Data Plan

Consumers who are sent to a “high data usage hotline” are informed that their service may have been reduced for violating the program's terms of service and are informed that customer service representatives cannot override the policy or restore access ...


NET10, TracFone Among Leaders in Wireless Prepaid Survey

... initial activation (12%); offerings and promotions (12%); and customer service (7%). Overall satisfaction improved by 16 index points from 2009. ...

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