Tracfone customer service

Contact information related to Tracfone customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for Tracfone with your favorite sites.

Customer Service

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  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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Customer Support

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  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
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  • Customer service link:
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User Reviews

Posted by Anonymous


This is Kermit wright I have been for several days trying to get my phone service back to working with you and get my old phone working again we worked on it and then I lost all my phone,tv,and computer service out due to a large truck tearing service line down,i need some form of communication with you so I can get my tracfone in service.thanks

Posted by Anonymous


My husband just recently passed & I have a tracfone which has served my purpose until my husband's death. I am elderly & I keep my tracfone off to save my minutes and use it only when necessary. Now, my children want me to keep my phone on so they can call & check on me to see whether or not I'm okay. I called tracfone to see if there was a way to get unlimited minutes, and they told me this was NOT available. I then asked if they could unlock my phone, so I can apply for unlimited minutes, and never in my life have I ever had to deal with people so uncaring and not wanting to help the customer in any way. I was given such a runaround, it's sad these people are on the other end of the line.

Posted by Anonymous


Tried to download apps and more both via the phone and my personal computer. Nothing. Get error messages via computer and when I download from phone get file not found. Called help line on Friday and waited 10 minutes while they tried to find the problem. Got tired of waiting and told the customer service rep to just forget it. She seamed lost.

Posted by Anonymous


I called and changed trac fone number to another tracfone 1hr and 30 min's ago and my phone is still not activated

Posted by Anonymous


Representative I talked to was very hard to understand. He was polite and I got what I wanted, but it was quite difficult for us to understand each other.

Customer Service Ratings

Based on 545 votes.

2.1

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Corporate Office

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Customer Service Scoreboard

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Tracfone customer service news

tracfone Offers Delightfully Competent Customer Service

Or it could be that tracfone's customer service has improved quite a bit since we posted their executive customer service number a little over a year ago. ...


What's On Your Mind? Old Spice, Tracfone, Advertising Checking Bureau, Payless

On the other hand, I have never tried to transfer the number to another phone or had to deal with customer service, which seems to be the source of most complaints. For the price it has been a very good service for us.” Kerry says her one complaint is ...


Lowenstein: Is TracFone the new Southwest Airlines of wireless?

Full-fare coach is represented by the "branded" postpay offering of the leading operators, with the expected level of customer service, free "on-net" calling, and some unique, branded content or service such as ESPN MVP, MediaNet, Sprint TV, ...

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