Tracfone customer service

Contact information related to Tracfone customer service, customer support and technical support can be found below. Please feel free to update any of the Tracfone customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Customer Support

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  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Direct Sales

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  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
    • This information has not been added.
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  • Email:
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  • Customer service link:
  • Description:
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  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
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User Reviews

Posted by Anonymous


my name is Debbie,I have a tracphone. it needs a new sim card. I can't use the work phone, cause it takes to long. my address is I am without a phone IT WILL ONT ACCEPT THE SERIAL NU. OR SIM NU. IF YOU CAN HELP THANKS

Posted by Marion


Tracfone keeps adding minutes to my phone but does not add days of service!! I also cannot get a ringtone on my phone even after I tried to down load one from our pc. I've have called and talked to a computer voice but no person!! My serial Problems have not been resolved. Please respond. The last minutes (100) WERE ADDED ON 7/5/14. NO SERVICE DAYS ADDED AT THAT TIME.

Posted by Anonymous


I just spent 2hours on the phone with Yesid and although the problem isn't completely solved I want to commend him for his patience and efforts! He gave me specific instructions to follow when I call to finally get my new phone working.

Posted by doesn't apply


Your constant sales calls are both annoying and use up my minutes quickly.
I already know when my minutes are low, so PLEASE DO NOT CALL ME.
I just tried to fix this by phone, but the guy I spoke with was neither helpful nor accurate.
Just leave the addition of minutes to me , and please GO AWAY!!
Your service is very poor, and I am even more frustrated than I sound.
VTA

Posted by sfskipper


I purchased air time for my credit card has been charged but no time has been added to my account.My tracfone now says service disabled. I tried callingtracfone but un able to reach anyone. Please send me pin number to add purchased time or I will cancel my credit card payment.

Customer Service Ratings

Based on 553 votes.

2.1

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Corporate Office

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Customer Service Scoreboard

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Tracfone customer service news

Wal-Mart, TracFone Face Suit Over 'Unlimited' Data Plan

Consumers who are sent to a “high data usage hotline” are informed that their service may have been reduced for violating the program's terms of service and are informed that customer service representatives cannot override the policy or restore access ...


tracfone Offers Delightfully Competent Customer Service

Or it could be that tracfone's customer service has improved quite a bit since we posted their executive customer service number a little over a year ago. ...


What's On Your Mind? Old Spice, Tracfone, Advertising Checking Bureau, Payless

On the other hand, I have never tried to transfer the number to another phone or had to deal with customer service, which seems to be the source of most complaints. For the price it has been a very good service for us.” Kerry says her one complaint is ...

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