Samsung customer service

Quickly locate Samsung technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Samsung page at any time.

Customer Support

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  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Tier 2 support hours 9 AM - 9 PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • The phone number to the case management team is 888-685-1358.

User Reviews

Posted by Anonymous


Well going thru exact same thing as other guy,had phone 6month with pure technical issues, then they claim liquid damage. And mine so happen to be around April 5th as well. Coincidence, ugh I think NOT. they obviously need a recall on the 3. BS pay damn near 1000 for phone an refuse to help. No point in a warranty. And customer service sucks they all say same BS an refuse to put on phone with manager. Probably going to sue company. Not fair at all.

Posted by anonymous


Samsung customer service is terrible they simply refused to repair tablet saying it was physically damaged in the charger port its more like poor design apple has 100 times better customer service

Posted by Anonymous


Pay almost a $1000.00 for a tv and it breaks 2weeks after a year... Out of warranty. Will notbuy another one of their outrageously priced ppieces of crap

Posted by Anonymous


Samsung Canada: Re Samsung S3, six months of technical issues, when returned for warranty Samsung indicated the phone had been exposed to liquid thus voiding warranty...hmmmm, poppycock for pooorly designed and supported products!! The closest that phone came to liquid is light body perspiration.

Trying to reach them is a waste of time, even their 24/7 live chat line is broken!...to be expected!

I now have an LG...works great!!...LIfe's Great!

I'M SOOOOOO GLAD THAT I BOUGHY AN LG SMART TV 2 YEARS AGO, I COULDN'T DEAL WITH SAMSUNG'S BS...I WILL NEVER BUY SAMSUNG PRODUCYS EVER AGAIN!! Looks like I'm not alone.

Posted by Anonymous


My kids got me a Samsung tv for xmas last year ..it worked for almost a year ,then no picture only sound..called customer service they said send tv back to them they would e-mail a shipping label .had to call them after a few days because they didn.t send label..finally got it sent tv in and weeks later get a call they will send me a check for 80 per cent of cost ..not happy but okay ..didn't hear from them ..called again and now only getting 70 per cent since price of my tv went down..not my fault ..will never deal with Samsung again ..customer service very lax

Customer Service Ratings

Based on 652 votes.

2.1

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Samsung customer service news

Samsung America names Mehta SVP of Customer Service Division

Samsung Electronics America announced Rajiv Mehta as the senior vice president of its customer service Division. Since joining the company in 2011, Mehta has been responsible for all customer operations in the US including its call centre, field and ...


Security Researchers Bypass Samsung Galaxy S5′s Fingerprint Sensor

... a fingerprint sensor outweighs the possibility that a hacker steals both a person's phone and a pristine fingerprint, and has the time and resources to make a copy of a fingerprint before that user calls PayPal customer service to disconnect their ...


Researcher finds flaw in Samsung fingerprint check

BERLIN (AP) — A Berlin-based researcher says he has managed to fool the fingerprint-based security system on Samsung's new Galaxy S5 smartphone using wood glue and a picture of the original print. Ben Schlabs, an American who works for German firm ...

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