Sony customer service

Find contact information for Sony customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Sony customer service news.

  • How to reach a live person:
    • Keep pressing 0 (3 times for me) and ignore the error messages
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support -Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Home Audio/Video & Remote Controls

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  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support
      Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST
  • How to reach a live person:
    • Press 1
      Press # when prompted and a person will pick up
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press # until they transfer you (took 3 times for me)
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Not sure. Tried calling at 4:45AM PT and the message said to call back later.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM EST
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Monday - Saturday 11:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct phone number to a live person.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 0
  • Hours of Operation:
    • Monday - Saturday 6am-8pm PT
      Sunday 7am-6:30pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Jazzyblue


I tried to get my Bravia problem resolved and because it is out of warranty, I can no longer talk to a human. I was referred to their website to help fix a problem that has existed since day one. I tried to talk to a supervisor and could not get through that route either. I was told that I had to call back the next day and talk to customer relations. I will never buy another Sony product as long as I live.

Posted by Dan


I am very upset That your tec,s could not resolve my problem with my media player Ref.. I spent 5 or more hrs. on the phone with them and the unit is worst off then when I called this is the 3rd player in less then 3 years. Only my Best Buy ext warrent has given me any satisfaction. BOO FOR SONY. If you want to stay a leadeer in the industry

.Make a bigger effort Americans are done with getting taken for. After 40 yr. of Sony I am done with you.

Posted by mounier


I want want to talk to someone in usa is that is to much to ask I spend about 3600 if I cant talk to anybody from sony in usa I will return the whole thing and see you in twitter and face book I will make sure nobody will buy your product

Posted by Anonymous


I am very disappointed with sony. I bought a mp3 in April with a extended warranty at walmart.
my mp3 player froze on me after 6 months. I contacted walmart and was told it was still covered under sony.Sent the mp3 player to sony ..just to find out only parts (not labor) was covered. So I asked for my player to be returned so I could deal with walmart warranty.It was left at my door on Holloween. And stolen. Sony agreed to replace it with a refurbished player...still nothing.Ridiculous waiting time to get to the department that is handling this.I will never buy a sony product if I can avoid it!

Posted by ashik


there is a problem in my sony bravia kdl-40cx520. its problem is datacable doesn't work. so I need home service for repair it. I will pay for this.

Customer Service Ratings

Based on 356 votes.

2.6

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Sony Manuals
Sony customer service news

Pottermore & Sony end business relationship, comment on affects of PS tie-in ...

Anyone who owns Wonderbook will continue to receive customer service from Sony Computer Entertainment. Additionally, Pottermore at PlayStation Home will remain active for the foreseeable future and we will continue to provide customer support to its ...


Sony to Film World Cup 2014 Final in 4K@60Hz for Bravia TVs

The partnership will see Sony providing “extensive technical support to FIFA”, which includes the development of a new 4K live production system. Sony will be using all of its own hardware for this project, including its PMW-F55 CineAlta 4K live camera ...


Djokovic reaches Sony final; Nishikori withdraws

KEY BISCAYNE, Fla. (AP) — Novak Djokovic advanced to the Sony Open final when Kei Nishikori withdrew less than two hours before their semifinal Friday. Nishikori was sidelined by a left groin injury. He won a grueling three-set match against Roger ...

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