Sony customer service

Find contact information for Sony customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Sony customer service news.

  • How to reach a live person:
    • Keep pressing 0 (3 times for me) and ignore the error messages
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support -Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Home Audio/Video & Remote Controls

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  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support
      Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Mobile Phones - Sony Ericsson

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  • How to reach a live person:
    • Press 1
      Press # when prompted and a person will pick up
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press # until they transfer you (took 3 times for me)
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Not sure. Tried calling at 4:45AM PT and the message said to call back later.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM EST
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Monday - Saturday 11:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct phone number to a live person.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 0
  • Hours of Operation:
    • Monday - Saturday 6am-8pm PT
      Sunday 7am-6:30pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


Dear Team Member. I have had a Sony Walkman SRF-M85 for many years and now wish to purchase a new one. I can't find any in retail stores in Wellington, New Zealand. Can you help me please.

Posted by Anonymous


My husband has been on hold for 1 hr 41 mins. This is totally unacceptable. Where does this failing company get off allowing your customers to have to endure this much wait time. I see your MO, after you make your purchase then your obvious attitude is " let me wait, we don't care". I suspect with an attitude like that you won't be in business much longer. We took a chance on one of your AV receivers and we are regretting our choice. This is the worst service we've ever had to tolerate and endure. This company rates an F minus for customer service. Shameful, pathetic and disgusting. More service reps need to be hired immediately. A scathing, caustic review awaits you. I will tell all my friends about our experience and discourage them from purchasing your products. I hope my husband changes his mind and returns the receiver. It's so not worth having to put up with the shittiest service I've ever had. Still holding.......

Posted by CJ Simmons


I purchased my very first gaming system. Waited in line on Black Friday to get a PS4. I have used it for streaming but recently purchased my first game (as you know they aren't cheap). A week later, the PS4 would not turn on nor eject the game. I sent it in for not ejecting the game and was assured it would be returned to me. I did recieve a new system but no game. Sony refuses to return my game because the technician did not place it in his notes as he told me. This is NOT my fault that Sony hired someone whom is incapable of doing thier job accuratley. It was sent for stuck game so obviously there is a game "stuck" inside. Now I have a gaming system with no game. It is bad enough the system only lasted a few months before it burned out. Now my first experience with customer service is so negative. My $200 Sony headphones went out after 4 months and were not covered also. I was interested in a Sony Alpha camera as well as an Xperia Z Ultra phone....I think that I will pass as I can see they have poor customer service and unreliable products.

Posted by Anonymous


hello Sony

I have an MVC-FD83 camera

sometimes older is BETTER

I would like to know what the AV connector cable is and if it is still available from Sony

also I have a Hitachi big screen tv and would like to utilize the AV connector if possible.

thank you for your time to review my email


jack

Posted by Anonymous


I purchased a 70 inch Television that cost me 2700.00 before I could enjoy it the picture would blacken and you could only here the voice of it. I purchased it from Gallery Furniture and they exchanged it out for a new one to only have the same problem again shortly down the line. I have contacted Sony manufactory and was offered a smaller television because the replacement part is no longer available. Please do your home work before making such a purchase.

Customer Service Ratings

Based on 360 votes.

2.6

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Sony Manuals
Sony customer service news

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