Sirius customer service

Please find Sirius customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sirius listing at any time if you have new information.

Corporate Customer Care

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  • How to reach a live person:
    • Press 4
  • Hours of Operation:
    • 8am-11pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This is a number reported by our users that Sirius tries hard not to publish. It is a direct line to Sirius' corporate customer care division. Our users have reported much better service than with the main published Sirius customer service number.

Customer Service

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  • How to reach a live person:
    • Press 1 for English

      Press 0 repeatedly when next menu begins. Took me 6-7 times.
  • Hours of Operation:
    • 6am - 1am EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I have a new car and called to ask for help in programming. I got a complete idiot on the phone and then an outsourced call to the Phillipines. I doubt I will be ordering this after the trial. Typical business ---- lousy customer service and high prices. I sort of like the music channels so far but will not put up with the headaches of bad customer service.

Posted by Anonymous


I have been asking for 4 months why has espn first take that normally airs from 1 pm to 3 pm on channel 85 been taken of the air. No one can give me a reason. I don't wanna hear about espn extra, dammit I want my show back. I'm close tto ending my services.

Posted by Cnote


They are one of the worst and use India as a buffer unless you thrreaten to cancel tehn they send you to an american manager. I am NOT saying the Indian Customer service people are not good at their job I am merlery sdaying that if you need someone with some power to make a serious decision you have to go up 2 manager levels. It shouldn't be that way.

Posted by Tylersmom


Just hung up on c/s because after 32 minutes my patience disappeared. Billed for full amount of contract vs being billed monthly for 3 months. Didn't think it was that complicated but obviously it was because of length of time it took and my issued not resolved. Seems to me that Sirius has some serious (excuse the pun) training issue they need to address!

Posted by Vsmith0209


I have been a customer for several years now and today was the worst experience I have ever had! I called to renew my account and was treated very rude, not only by a listener care rep but a supervisor as well. I was told to not worry about what he was saying and was treated very poorly. "Tom Franklin", I'm sure that was his alias, was very rude and unprofessional, especially as a supervisor. When I was told the amount for my renewal, it had been a completely different amount that was charged to my card., a $150 dollar difference. When I asked why the amount I was being charged was different from the amount i was told previously, I was told by the listener care rep that it was the amount he had told me to begin with. I write everything down. So when I repeated the amounts, the rep accused me of not listening to him. When I asked to speak to his supervisor, I was put on hold for almost 10 minutes, which is fine. Once the the supervisor "Tom" answered the phone, he started repeating what the rep had already explained. I then asked for a refund of the money because I was not paying the amount I was being charged after being told a $150 difference in amounts. He began talking and when I asked him to repeat what he just said he told me not to worry about it. When it's my card being charged I am going to worry about. When I told him that he was being very rude and unprofessional he got loud and began yelling at me. In my defense I yelled back. How is it that person in his position can get away with yelling at a customer!? I have never been treated in such a way! I am very appalled by the way I was talked to.

Customer Service Ratings

Based on 207 votes.

2.2

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Corporate Office

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Customer Service Scoreboard

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Sirius customer service news

Sirius XM Radio Inc (siri): Sirius XM Inc. Earnings: 2 Exceptional Metrics

There were increases to customer service and billing and sales and marketing over the year ago period, but not to extents that I would consider to be excessive. The short of it here is that a 1.7% churn is exceptional, and investors should celebrate ...


LAUNCH NEWS: Time to get Sirius

He says there is a full range of service and replacement parts in stock with a technical support team from FAW in China based at the office in Boksburg. Later this year the company will launch the V2, a B-segment hatchback with a 1.3l engine, with ...


SIRIUS XM RADIO INC : SiriusXM Reports Third Quarter 2013 Results

... expenses: Cost of services: Revenue share and royalties 162,627 141,834 467,017 409,371 Programming and content 72,322 69,938 217,313 205,203 customer service and billing 76,322 77,768 237,006 212,635 Satellite and transmission 19,853 18,319 ...

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