Chili's customer service

Chilli's is a national chain of casual dining restaurants based on Tex-Mex style of cuisine. Chilli's features southwest decor and is originally from the Dallas, Texas area. Customer service is offered through a national toll free number and a robust help page.

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Customer Service

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Phone: 800-983-4637

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  • Hours of Operation:
    • Mon-Fri: 9am-5pm CT
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User Reviews

25
Apr

Posted by Gcr


on 4/25/24 at 6:32AM

Chilis has always been one of my family's favorites but within the last year the Tupelo, MS location is somewhat lacking in all areas. We have been there at least three times this last month and when we have walked in the dining area has been quite empty and we've been told it will be at least a 45 minute Wait I asked if they didn't have enough staff and they said no they just had several large parties. There were no large parties only 2-4 people sitting at the few tables that had people in them. Why would they continually turn people away There was a couple behind us the greeter told it would be and hour wait. What is the problem ?

07
Jan

Posted by Anonymous


on 1/7/24 at 1:44PM

The food is nasty. Managers come to work drunk and severs don't have on gloves when they make customers orders. There are roaches and things be in the drinks.

26
Apr

Posted by Anonymous


on 4/26/23 at 7:46AM

We want to compliment our server, Kimberly (Kim) for her superior service, good smiles, helpful in every way.
She treated us so well!
(Our lunch on 4/19/2023 was at Chili's #1859, Cheltenham Ave., about 1:00PM.)
Thank you, Kimberly. Carol and George
(Tran. 681510)

13
Jan

Posted by Anonymous


on 1/13/23 at 6:33PM

I am so disappointed with the food I ordered (curbside pick up). The lettuce looks like it came from a bag. I got a large salad and it looks like "Sam" just threw a handful in the container. I can't believe Chili's charges 12.00 for this. Your food used to be good. I would take it back, but I've had a long week and am too exhausted. I can assure you I won't be spending my hard earned money at Chili's ever again!

29
Nov

Posted by Anonymous


on 11/29/22 at 9:41AM

You offer if I buy a gift card I can receive a gift card online. Stupid. It's why I don't participate. I want to be able to go to a chili's and get my $10 card for buying a $50 card

View all 655 Chili's customer service reviews »
Customer Service Ratings

Based on 23 votes.

1.3

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Chili's hours of operation for locations near you!. You can also find Chili's location phone numbers, driving directions and maps.

Chili's customer service news
Chili's Malware Attack May Have Compromised Customers' Credit Card Information at Some Restaurants

Chili's parent company Brinker International announced Saturday that malware on some of the chain's payment systems may have harvested customers' credit card information. The theft, according to Brinker's analysis so far, was limited in both severity ...

Chili's data breach impacts customer payment information

Brinker International Inc., the parent company of Chili's Grill & Bar, said credit or debit card information from customers was stolen after a hacking incident at corporate Chili's restaurants. Dallas-based Brinker released a statement about the breach ...

Chili's says customer names and credit card numbers were exposed

If you've eaten at Chili's restaurants within the past two months, then you might want to check your credit report and card statements. Chili's parent company Brinker International announced over the weekend that customers' payment information was ...

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