Dell customer service

Quickly locate Dell technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Dell page at any time.

Sales

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  • How to reach a live person:
    • Press 5 for customer service
  • Hours of Operation:
    • Mon-Sat: 8am-9pm CT
      Sun: 10am-7pm CT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Technical Support

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  • How to reach a live person:
    • Press 3 at first prompt

      Then, say "agent" continuously until transferred.

      Took me 5 times.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • You may also try calling their spanish speaking USA order support number (1-866-751-6079) and then once you get a live agent, ask them nicely if you can speak in english. The agents usually speak english very well and are much much nicer, more helpful and knowledgable than the indian agents. An added bonus is there is usually less of a wait time as well.

Technical Support (Canada)

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
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User Reviews

Posted by Anonymous


In my recent experience with our Concierge Service, I needed help with using my email - how to be sure I was saving those that I had received and sent as ongoing correspondence. My Serviceman was Ankit Srivastava, for Service . He was very cordial and concerned that I was understanding him well. He logged on to show me how to make folders and sort my emails into them. I am 71 and don't always remember how to do things that I don't do on a daily basis. My daughter was unavailable at the time and I was afraid I was losing the emails as they disappeared from the Drafts list. A big thank you for a job well done to Ankit and followup.

Posted by Anonymous


Ordered a product on 4/6/14. Was supposed to be delivered 4/10/14. Called on 4/10/14 and they said there was an error with my order. Mind you they never contacted me to say there was an error. Supervisor said he would waive next day shipping fee and product would now be delivered ASAP. Checked order status this morning, now saying product will be delivered 4/22/14. WORST EXPERIENCE EVER

Posted by Unsatisfied Costumer


I had a horrible experience with Dell sales service in the last few days.
(1) It is very difficult to get anyone by phone or email. They might flag off costumer if they don't have solutions they promised to have.
(2) When I did get someone - they misled me - sent me a quote for different specs (lower quality) than what they mentioned verbally (for same price)
(3) The offer they gave me verbally is not on stock, and seems to never be on stock.
(4) There is very limited range of product - they refuse to order any variants of that limited range. This really against of what Dell is about.
(5) As I understand it there is no way to by-pass the low standard service in the UK and order via the US. And there is no clear overall responsible place to address complaints about low standard sales service.
It seems that the people in Dell UK don't even try to attract costumers (possibly because they have promised deals with some companies and they don't have ambitions beyond that). Their attitude is of the third world - not of an advanced country.
I am forced to give up on buying Dell computer. I will highly recommend any one to do the same.

Posted by buckman


after 7 days and over 14 hours with technical support, my xps laptop is still not repaired. numerous promises to call me back-- never happens. Dell didn't have a problem taking my money for this $1800 laptop when I bought it. Customer support sucks. I think I'll drive to Round Rock Texas and deliver this system to Michael Dell myself. Dell's board has no idea these things go on? come on, surf the internet.... you do have a computer don't you? is it a Dell?

Posted by Anonymous


your support and sales for your new wyse clients is AWFUL. just reaching sales is basically impossible.

wont be shopping with you.

Customer Service Ratings

Based on 1,210 votes.

3.9

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Dell customer service news

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