Posted by Anonymous
I have dealt with Belkin in the past and was quite satisfied so I am somewhat frustrated by this most recent attempt to communicate with them. First the Philippines, No Problem there except for the language. Very hard to make one be understood. I got my incident/case number. Next, trying to reach Belkin USA to resolve my problem I would say I have been on hold for roughly 8-10 hours in 12-15 attempts to get in touch with a LIVE PERSON. Their "5 minute estimated wait time" is thoughly misleading. I finally reached a person in Claims and wen through te question and answer drill. I recieved my email with instructions on returning the faulty item and emailed it back to them. LO and BEHOLD this morning I recieve an email from Linksy requesting a reciept or proof of purchase to procede. I distinctly made it known to the person I spoke with yesterday that I had purchased the discrepent item circa 2002-3 and the reciept had not survived 3 residence changes. She said "No problem". Today I have been on the phone 30 minutes with a 5 minute waiting time estimate. Absolutely the worse Customer service I have encountered in all of my internet/phone dealings with any company.