Windstream customer service

Windstream is a communications company that offers data voice over IP and consumer internet service to customers in the Southern part of the United States. Windstream also offers a number of cloud-based storage products. Windstream offers customer service by way of live chat, phone support and email.

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Customer Service

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Phone: 888-292-3827

User Reviews

15
Jun

Posted by Paula


on 6/15/23 at 10:35AM

I have wasted 4 hours of my time today and not any closer than having email. If I could change I would. I have had this email for 20 plus years. Maybe you all should have thought this email password change thing over again. If you are thinking of going to this company, think twice

20
Jan

Posted by Anonymous


on 1/20/17 at 4:29PM

Customer: Advanced Dermatology and Skin Cancer Associates




This is addressed to anyone that has the authority or expertise to resolve a long standing issue:



We are a small business in Germantown, Tennessee. We are a medical practice and our phone lines are the livelihood of our business. It is how our patient�s reach us and it is how our referring physicians reach her to make referrals. We have had so many issues the past 18 months that we have lost business and worse the respect of the medical community to be able to adequately take care of business. We have had multiple postings on social media from patients regarding issues with our phone systems. Our referrals for new patients as well as our patient satisfaction has declined greatly in the past 18 months due to the problems with our phones. I take this very personally as this has happened on my watch and I have not been able to get it resolved. I am a very professional business woman and I have been in the healthcare administration field for 30 years. I have worked for very small practice and I have worked for very large practices and I have NEVER had issues with any vendor that I have not been able to get resolved in a timely and pleasant manner. However, this is my first experience with Windstream. I have gone from being patient and tolerant to outraged. While, I realize being outraged is not appropriate, I feel this issue has left me with no other recourse. This is no longer just a negative reflection on your company and your support tam but also on me personally. I can assure you I do not take that lightly. Worst of all, this calls negative attention to our clinic and that is absolutely not acceptable and ridiculous.



In November we hired a call center to answer the calls automatically if the phones went down because this was happening daily. If the phone system went down, calls were routed to the call center. This was also utilized if our phone operators were on other calls. The calls were to be routed to the call center to catch for us. This service cost our clinic an additional 1000.00 per month. Unfortunately, the past 2 weeks these calls are not being routed properly and we are paying for their service that we cannot fully utilize.



I received an email yesterday from Windstream support Trouble Ticket#: INC000031522573 that we were maxing out our bandwidth and it was felt this was our issue. I do not agree this is the problem as it has happened on weekends also when there is minimal to no activity. Also when these issue started about 2 years ago, we upgraded and were assured that we would NEVER max out our usage with the volume and size of our clinic.

I do not expect miracles but I do expect a resolution. I cannot understand how this has been allowed to be a problem for so long.

04
Oct

Posted by Anonymous


on 10/4/16 at 8:22AM

I been waiting for a tech to come since 9-29.Today is Oct.4. Everyday I get call changing my tech time. Do you not have enough techs in Lucas County? Maybe you need to hire more people.It's just silly that this has taken this long.

22
Sep

Posted by [email protected]


on 9/22/16 at 8:31AM

My internet is down & cannot get through to talk to somebody
Half hour wait two Times & did not get through
Still no service or word of Windstream working to Fix the issue

31
Aug

Posted by Anonymous


on 8/31/16 at 12:05PM

Finally able to access Windstream Speed test. My speed at this time of day should be in excess of 8 up to 12. Right now it is 1.50. No wonder the internet is slow to non-existent .

View all 104 Windstream customer service reviews »
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Windstream customer service news
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Windstream Enterprise's software defined wide area network (SD-WAN) offering is now compliant with the Payment Card Industry (PCI) Data Security Standard (DSS). In an interview with Telecompetitor, Yulia Duryea, director of product management at ...

Windstream Enterprise Partners with Purchasing Co-Op to Target Schools, Public Agencies

LITTLE ROCK, Ark., Oct. 23, 2018 (GLOBE NEWSWIRE) — A wide range of schools and government agencies at multiple levels now have access to the most favorable pricing, terms and conditions — and a welcome measure of budget relief — on purchases ...

Contact WINDSTREAM email 18003654805 support care

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