IBM customer service

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Customer Service

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User Reviews

Posted by Anonymous


How do you go about finding IBM TDSP div.?

Posted by Polly


Hullo,

Last Friday(23/09/2011) at about 9:30 am I was called by someone who said he was 'Nick from IBM - who proceeded to tell me about some website or desktop application' I interrupted him and said 'do I know you?' to which he replied 'well not directly, no'. "well I really don't want to listen to a sales pitch' I responded "I'm going to go now" and I hung up. Ten seconds later, Nick from IBM rang me again and said 'b*tch' and he hung up on me. I rang the uk sales line and they said that because I don't have the number there's nothing that I can do about this. I'm really horrified that this can occur and that because your call centres ring out from a blocked number, it is impossible for me to find this person. My phone which does list callers numbers shows this number as blocked.

Posted by Anonymous


I just placed a part order for my IBM server. What a painful process!! It took me over 30 minutes to place the order. Had to make 3 phone calls. I truly could not understand all the person on the other end of the line was saying. I finally discovered they were in Argentina. Why this when so many Americans are without a job? What is wrong with this picture? The first person told me the part was not available. I found a different part number to use and was told that was also a bad number. When I went back to the orginal number it was correct. I did not think the price I was quoted was correct so I did not place the order. I checked the price with my IT person and found we were incorrect on the price. I then called back and placed the order. Again I was told the number was incorrect. When I explained that the number was valid 10 minutes earlier, they found the part. I have placed my order and pray the correct part arrives in my office.

My Point: you almost lost a sale because 2 of your employees taking the order could not understand English.

I have always thought of IBM as an American company. I now question that belief.

PUT AMERICANS BACK TO WORK.

Customer Service Ratings

Based on 117 votes.

2.8

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IBM customer service news

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During the quarter, 95 companies around the world selected IBM Cloud Private offering. Infrastructure Services revenues also increased 1% on a year-over-year basis. However, technical support Services revenues decreased 3% from the year-ago quarter.


Kyocera Taps IBM Services for a Flexible, Cost Effective Cloud Environment

Now, IBM Services will facilitate daily IT management for Kyocera's cloud-based services and technical support to help automate and enhance their business operations and unburden their infrastructure staff, thereby allowing them to focus on more value ...


IBM and Columbia University Launch Two Blockchain Startup Accelerators

The two accelerator programs will empower companies and their teams with the aid of an expert network of business and technical support teams, workshops from IBM, as well as access to connections to the Columbia research community, student talent ...

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