IBM customer service

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Customer Service

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User Reviews

Posted by Polly


Hullo,

Last Friday(23/09/2011) at about 9:30 am I was called by someone who said he was 'Nick from IBM - who proceeded to tell me about some website or desktop application' I interrupted him and said 'do I know you?' to which he replied 'well not directly, no'. "well I really don't want to listen to a sales pitch' I responded "I'm going to go now" and I hung up. Ten seconds later, Nick from IBM rang me again and said 'b*tch' and he hung up on me. I rang the uk sales line and they said that because I don't have the number there's nothing that I can do about this. I'm really horrified that this can occur and that because your call centres ring out from a blocked number, it is impossible for me to find this person. My phone which does list callers numbers shows this number as blocked.

Posted by Anonymous


I just placed a part order for my IBM server. What a painful process!! It took me over 30 minutes to place the order. Had to make 3 phone calls. I truly could not understand all the person on the other end of the line was saying. I finally discovered they were in Argentina. Why this when so many Americans are without a job? What is wrong with this picture? The first person told me the part was not available. I found a different part number to use and was told that was also a bad number. When I went back to the orginal number it was correct. I did not think the price I was quoted was correct so I did not place the order. I checked the price with my IT person and found we were incorrect on the price. I then called back and placed the order. Again I was told the number was incorrect. When I explained that the number was valid 10 minutes earlier, they found the part. I have placed my order and pray the correct part arrives in my office.

My Point: you almost lost a sale because 2 of your employees taking the order could not understand English.

I have always thought of IBM as an American company. I now question that belief.

PUT AMERICANS BACK TO WORK.

Customer Service Ratings

Based on 112 votes.

2.8

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IBM customer service news

IBM Watson: A shining example of how to take big data to the next level

"You could see the implications for doing that in customer service, in underwriting and in other areas that are ripe for innovation." Phillips also saw a way in which a new customer's financial situation could be more quickly and comprehensively analyzed.


IBM Sings Hardware Blues With Q1 Profit Slip

IBM said it took an $870 million charge for layoffs and a gain of $100 million for the sale of its customer service outsourcing business to Synnex. In a statement, Rometty said moves to "transform parts of the business" would pay off later in the year ...


IBM buys Internet marketing firm Silverpop

“Now, nearly any marketing, commerce or customer service professional from any business will have the ability to deliver the kinds of personalized customer experiences that make a measurable impact on the brand experience and the bottom line,” IBM ...

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