Continental Airlines customer service

Contact information related to Continental Airlines customer service, customer support and technical support can be found below. Please feel free to update any of the Continental Airlines customer support information we have to make sure our site is kept as current as possible.

Customer Service

Update this Department Add a Comment
  • How to reach a live person:
    • Keep pressing 0. Took me two times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous

Can I bring a plastic crochet hook on the plane to occupy my time on a long flight, whats the size limits on a carry on, my husband and I both have metal knees what do we have to do to pass thru security

Posted by J Kelly California

I am beyond frustrated! I started this journey 4 months ago trying to redeem a paper voucher that needs to be used up by Dec. 11th 2012. After hours of talking to incompetent people on the customer service line and punching in the numbers on the voucher into the "redeem voucher" section that in turn sent me a digital voucher for the wrong amount, I was connected to someone who told me to send in the voucher to the TX office.

In a matter of days a wonderful woman by the name of Carla Appelton-Roawls left me a voice mail saying all is corrected, my voucher date has been extended and I am getting more back than I originally thought. I was happy and surprised by this. I tried calling her back on the number that showed up on my phone to thank her, but the number did not go through. Non-the-less, I was happy about the news.

Well it is now 6 weeks later and nothing has arrived in the mail or email??? I finally called the hellish 1-800# again tonight to do a follow up on the voucher and got an incompetent person on the phone who is now saying the voucher has been spent and is no longer valid!!!!!!


I am going to send another letter to Ms. Roawls tomorrow to inquire about this.

I am slowly running out of fight. I am trying to get to Hawaii to pay respect to my birth father whom I have never met who is a war vet and is buried in Punch Bowl.

If it is true, that the voucher has been spent, someone will be paying dearly for this in the karma department for sure.

Posted by Et 4 Him

I paid for round trip ticket to Quito Ecuador for a mission trip. I was robbed and in my bag was my medication. We were 5 hours from Quito. I had to make an emergency trip home to get my medication I was advised to purchace a one way ticket home as it was cheeper ... paying almost the same amount as the round trip.! I was told I would receive a portion 1/2 minus 150 service charge to use in the future. NO Restrictions were mentioned. Now I am trying to succure a ticket to a mission trip to Peru and was told that I could only us it in the continal US domestic flights and it is now 186.50 and possibly only a one way ! To where?!!!!
I need the money for this trip. I also did the refund policy to get help for the emergency trip home and filled out all the paper work and ot of 1250.00. Got 40. Yes $40 refund!!! This is not a way to treat your customers. I have only flown continental! I only fly for mission trips to help others!!! Would be nice if you could help me.

Posted by Anonymous

Because I had a medical problem I was forced to cancel my trip to New York, Using my mileage to travel was something that wqs still good until I notified CO of my cancelation. The rule seems to be another way of making money along with all the other scams eg.aisle/ window seats pillows etc. I was going to be charged $300 to replace my mileage until my health allowed me to travel again. What a great compensation for having accumulated afew 100,000 miles and then you have a new rule to scam the customer again. I do not have to fly with United/CO and do not fly much anymore but I can be verbal about the services. You are already making money off the extras.(73 yr old frequent flyer.)

Posted by Doll

YMy name is Sherry O'Connor. I am sending an EXTREMELY URGENT COMPLAINT for what was by far the most absolutely horrific and worst service I have ever been treated with in my entire life! Two days ago, 7/18/12, I booked a last minute flight with Continental Airlines for the next day being yesterday, 7/19/12, from Logan Int. Airport in Boston, to Trinidad and Tobago with a layover in Newark. The reason for the lasf minute travel was due to the unexpected death of my brother with whom I was very close. My flight was scheduled to depart from Logan at 2:30 p.m. and get into Newark around 4:15 p.m. My whole trip started bad, and escalated into HORRENDOUS! The flight was delayed, and I didnt get into Newark until almost 5:30 p.m. I was not thrilled about this, but it was nothing in comparison for what was to come! I had a 7.5 hour layover in Newark which I was also not happy about, and then came the worst! Continental Airlines waited until almost 11:00 p.m to tell us that the flight was delayed again until 10:40 this morning! I am 3 months pregnant and informed Continental Airlines of this, and I was absolutely shocked and appalled at the complete and total lack of consideration, customer service and professional attitude displayed by the employees at Continental Airlines! I have never in my life been treated so poorly with an attitude of indifference! Continental Airlines did nothing to accomodate me regarding putting me up in a hotel for the night. They were extremely rude and made me sleep on the floor of the airport! 3 months pregnant and I'm forced to sleep on the floor of the airport, COMPLETELY UNACCEPTABLE! My husband payed $752.00 for a round trip ticket that was only going to be for a 2 day stay, and now its only going to be 1 day, and I've missed my brother's funeral! Not to mention severe pain I am experiencing in my stomach! I have given birth to 3 healthy children already, and this ia not a pain I have ever experienced! I fully intend to contact my lawyer regarding my experience and any potential additional problems that should arise because of this experience. Also, I intend to inquire what obligations Continental Airlines should have to me. I absolutely expect to hear a response back on this matter immediately!

Customer Service Ratings

Based on 172 votes.


Get Immediate Help

Have a Continental Airlines question? Get immediate Continental Airlines support from

Customer Service Scoreboard

See detailed Continental Airlines customer service rankings, employee comments and much more from our sister site.

Continental Airlines customer service news

Chase Card Services and Continental Airlines Launch the 'Continental VIP ...

... offer cardmembers access to a suite of unique travel benefits, premium customer service and more ways to earn and redeem Continental OnePass miles. ...

Final day of Continental Airlines' name is near

"We're going to have one frequent flier program, we're going to have one website, we'll actually be one airline from our customers' perspective, which is really valuable to the customers and will give them much better customer service," Jeff Smisek, ...

Service sags at Continental Airlines, survey finds; McDonald's ranks last

Mergers have been detrimental to customer service. Delta Air Lines Inc. plunged to last from third place after acquiring Northwest Airlines Corp. in 2008 and remains there. US Airways also saw a drop in customer satisfaction in 2005 after its merger ...

Related Companies

Listings for companies similar to Continental Airlines: