Continental Airlines customer service

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Customer Service

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Phone: 800-932-2732

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User Reviews

03
Mar

Posted by Anonymous


on 3/3/18 at 2:08PM

My flight was scheduled for 2/17 And my mom called to say my father as in a comma 2/13. I called customer service and he immediately helped me change my flight to early next morning. I had no money all extra fees were waived. Thank you for being there for me in these hard time. You all are awesome!

08
Dec

Posted by Anonymous


on 12/8/17 at 2:53PM

Until I reached Marie Etienne in Houston the service and telephone conferences were a nightmare.she was only person w/ intelligence and immediate action!

19
Oct

Posted by Anonymous


on 10/19/15 at 8:00AM

I am a mexican citizen I am planing to fly out of Harlingen Tx. the week of Oct 26, 2015. Wondering if I will need the mexican passport to fly out of Harlingen Tx. currently my mexican passport is expired and due to the mexican passport system changes, I was not able to renew my passpaport on time. I will cross the border by car, get my traveling visa and the drive to harlingen to fly to Detroit metro Airpot to attend a meetings and training of my job. I work for Geneal Motors de mexico Complejo automotriz Ramos Arizpe en Ramos Arizpe Coahuila Mexico.

03
Apr

Posted by Anonymous


on 4/3/14 at 7:38AM

Can I bring a plastic crochet hook on the plane to occupy my time on a long flight, whats the size limits on a carry on, my husband and I both have metal knees what do we have to do to pass thru security

07
Dec

Posted by J Kelly California


on 12/7/12 at 7:49PM

I am beyond frustrated! I started this journey 4 months ago trying to redeem a paper voucher that needs to be used up by Dec. 11th 2012. After hours of talking to incompetent people on the customer service line and punching in the numbers on the voucher into the "redeem voucher" section that in turn sent me a digital voucher for the wrong amount, I was connected to someone who told me to send in the voucher to the TX office.

In a matter of days a wonderful woman by the name of Carla Appelton-Roawls left me a voice mail saying all is corrected, my voucher date has been extended and I am getting more back than I originally thought. I was happy and surprised by this. I tried calling her back on the number that showed up on my phone to thank her, but the number did not go through. Non-the-less, I was happy about the news.

Well it is now 6 weeks later and nothing has arrived in the mail or email??? I finally called the hellish 1-800# again tonight to do a follow up on the voucher and got an incompetent person on the phone who is now saying the voucher has been spent and is no longer valid!!!!!!

I AM READY TO RIP SOMEONE'S EYES OUT!!!

I am going to send another letter to Ms. Roawls tomorrow to inquire about this.

I am slowly running out of fight. I am trying to get to Hawaii to pay respect to my birth father whom I have never met who is a war vet and is buried in Punch Bowl.

If it is true, that the voucher has been spent, someone will be paying dearly for this in the karma department for sure.

View all 430 Continental Airlines customer service reviews »
Customer Service Ratings

Based on 172 votes.

2.7

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Continental Airlines customer service news
Final day of Continental Airlines' name is near

"We're going to have one frequent flier program, we're going to have one website, we'll actually be one airline from our customers' perspective, which is really valuable to the customers and will give them much better customer service," Jeff Smisek, ...

Flashback Friday: A History of Continental Airlines (Part 2)

When he took over the airline was heading towards a third bankruptcy. The former Boeing executive turned Continental around completely. The company rose from the bottom of customer service rankings to the top, winning more J.D. Power and Associates ...

TBT (Throwback Thursday) in Aviation History: A Look Back at Continental Airlines (Part 1)

Continental, originally Varney Speed Services, started out like many airlines from the 1930s, carrying mail for the United States Postal service. With a focus on the Southwestern United States and new mail routes, Robert Six bought the Southwest ...

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