Facebook customer service

Contact information related to Facebook customer service, customer support and technical support can be found below. Please feel free to update any of the Facebook customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • How to reach a live person:
    • Facebook does not currently offer telephone support. You can press 0 to leave a message, but not sure what that does.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • We have been contacted by Facebook who says that their help center is the best way to get support. You can click here to visit Facebook's help center.

User Reviews

Posted by donald

why cant my wife friend me on face book...since everyone else can but not her please let me know

Posted by SP

Hello, I am the page admin of a business. It is very difficult to get in contact with someone to help me. I have spent over $2000+ on advertising for page likes and some $$ on boosting posts. I am severely frustrated as my posts are not reaching my audience - out of 10,700 followers, I'm lucky to reach as average of 300 with under 10% engagement. Before I started boosting some posts my average page reach would be 1500+ with 20% more engagement than now. I know for a fact my posts are engaging and I'm posting to reflect the time zones of higher usage. Are you minimising my fan reach so I feel forced to boost more posts??? Is this another strategic move to squeeze more $$ out of business'?? I have consistently spent my $ to get real followers and now I can't even reach them! I understand there is a lot of competition on the feed, but you really should be giving priority to business' who are actually spending money with you to reach their fans. How is this ethical to rob business' of their fans? How can you cooperate and make some changes for your loyal customers?

Posted by Marhoumy1

I am the owner of arabian nights country club & resort located in Egypt for the last seven years I have build my Facebook company account to have over 99,000 fans and therefore it's a big part of my marketing campaign but now my Internet manager who managed that account for me is no longer with the Company and it seems like that I am blocked to go into my own company's Facebook account to do the marketing that I need to continue being in business so please help me and tell me what I need to do I am the owner and CEO of the company and I can prove it I would really appreciate your quick response because every day I don't post on my account the offers for my customers that cost me business

Posted by Anonymous

Why....so tired of fb...things wete fine and then I installed the newest version and I cant log in or access. Then I changed my password because it was in correct. I should be able to touch the icon and go. Whats makes this situation horrible is that a friend from out of state died and im trying to connect to b able attend the funeral....unacceptable

Posted by Anonymous

I submitted a picture of my state identification to regain access to my account. And I never recieved a response or email from facebook telling me anything.

Customer Service Ratings

Based on 1,183 votes.


Get Immediate Help

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Corporate Office

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Customer Service Scoreboard

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Facebook customer service news

Facebook Kills Off Poke, Camera Apps

Facebook has officially killed off two of its apps, but you'd never even know unless you somehow went to download them from Apple's App Store. The company is otherwise mum about the death sentence it recently bestowed upon Facebook Poke and ...

How engaging are Indian online travel brands on Facebook and Twitter?

While Twitter is emerging as a customer service tool customer service mechanism globally, in India, only a few travel brands are adopting this trend. MakeMyTrip has the highest number of followers while new entrant Musafir India has the fewest. It ...

Some firms ignore Facebook complaints: Roseman

Toshiba USA responded to his protest within 15 minutes, saying it couldn't help and he had to deal with Toshiba Canada. “I'd give Toshiba ... She complained about customer service at the company's Facebook page and received nasty comments in return.

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