NetFlix customer service

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Customer Service

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User Reviews

Posted by Anonymous


We are rather long-time customers; we had a DVD sent to us which we were going to watch on Sat. We found the DVD to be totally broken and unable to be used. I immediately informed Netflix of the problem on Sat. and was informed that a replacement would be sent at the EARLIEST POSSIBLE time. I was unable to send the DVD back of course until on Monday and expected to have a replacement b/f your receipt of the damaged DVD. Here I am informed that the replacement is being sent on Thurs. I think this is totally unacceptable since the damaged DVD was not at all our fault. Why wasn't a new DVD sent immediately instead of waiting until the damaged one was received?????? This does not speak well for your service.

Posted by Anonymous


Netflix is great LOVE the company but.. worlds greatest dad??? Starring robin williams why out of all things right after his death put this movie up? He is a legend this movie literally shows someone hanging themselves in there bedroom closet... why would they do that... Netflix couldnt put up ms. Doubtfire or like his standup come on have some respect.

Posted by Anonymous


Phoenix Netflix is taking way too long to mail DVD movies. Over and Over they have received the returned movie, then wait a full day to process it, then wait another day to mail the movie USPS. I have had 2 day service for over a year, and suddenly we have 4-5 or 6 day service. Please notify the Phoenix Netflix Office to gst their act together. Their service to the customer is SUB-STANDARD. Thanks

Posted by Anonymous


I do like Netflix and I preceded it better than comcast version. But I would like to give a suggestion about my account users. I wish netflix could give me log on entry like a password for each of my users on my accoutered. That way I or us cannot use anothers name profile. My grandchildren sometimes go into my name and I want to resever it for myself. I hope you understand what I am fringe to say. One account but able to get password for each User. Thank you very much and I do love my netflix.

Posted by Anonymous


Love Netflix...Please dont take off McCloud Daughters....Im about finished and was going to start over and watch again...great show!

Customer Service Ratings

Based on 596 votes.

2.6

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Corporate Office

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Customer Service Scoreboard

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NetFlix customer service news

Netflix Scam Puts Users' Credit Cards, Personal Information At Risk

Con artists claiming they work for Netflix created a fake website to try to get credit card and other private information from unsuspecting victims, according to the Better Business Bureau. "It combines a phishing scam with a tech support scam," Jerome ...


Netflix Comes Out Against The Comcast-Time Warner Deal

... and Time Warner Cable. Consumers also have reason to be concerned: Last year the two companies were the lowest-scoring cable companies in the American Customer Satisfaction Index, mainly because of the weakness of their customer service.


Netflix attracts 2.25M US subscribers in 1Q

SAN FRANCISCO (AP) — Netflix's first-quarter earnings soared as another season of the popular political drama "House of Cards" helped attract an additional 2.25 million subscribers to the Internet video service. The customer growth announced Monday ...

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