Posted by Anonymous
We are rather long-time customers; we had a DVD sent to us which we were going to watch on Sat. We found the DVD to be totally broken and unable to be used. I immediately informed Netflix of the problem on Sat. and was informed that a replacement would be sent at the EARLIEST POSSIBLE time. I was unable to send the DVD back of course until on Monday and expected to have a replacement b/f your receipt of the damaged DVD. Here I am informed that the replacement is being sent on Thurs. I think this is totally unacceptable since the damaged DVD was not at all our fault. Why wasn't a new DVD sent immediately instead of waiting until the damaged one was received?????? This does not speak well for your service.