Western Digital customer service

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Customer Support

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  • How to reach a live person:
    • Press 1 for English
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  • Hours of Operation:
    • Mon-Thurs: 8am - 7pm CST
      Fri-Sun: 8am - 5pm CST
  • Email:
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User Reviews

Posted by Anonymous


Have a defective hard drive that was still under warranty. Called tech support and talked to 4 different representatives over a two week period and still no positive results for a replacement...all representatives were foreign...names were Rene, Luis, Hermes, and Joseph (supervisor). I give up trying to get a replacement and will purchase another brand. So much for customer service. Think twice before considering to buy anything from Western Digital. Worst service I have ever encountered!

Posted by LadyZX6R


Helpful, I work in Tech Support for Apple. So it's all about how you talk to your rep. Trust me... call in guns blazing no one wants to help you. She hooked me up with a free replacement. Thanks mucho!

Posted by CC


Their support techs do not speak English as a first language, and are very difficult to understand. In addition, they don't reply to emails, and when I shipped back a defective hard drive, they didn't notify me even 3 weeks after they received it, and didn't send me a new one because they were out of stock (but didn't feel necessary to notify me of that)
Pretty lousy service - I hope I won't need it again.

Posted by Moira


I have given up trying to find any decent contact details for this company. Can't navigate around their website, can't locate contact details - phone numbers provided on the Australian website are for a private residence!!!!! Website Tech Support is a deadend. The whole thing stinks of dodgy practices. Customer service - not by a long shot. Will never buy their products again

Posted by Anonymous


Just purchased a NEW MYBook LIve Duo, and have been trying to reach them for 4 days now. Left on eternal hold each time.
Great customer service..................

Customer Service Ratings

Based on 152 votes.

3.0

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Corporate Office

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Customer Service Scoreboard

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Western Digital Manuals
Western Digital customer service news

Western Digital Warning Mavericks Users of Data Loss

Western Digital urges customers running Mavericks to uninstall the Western Digital software (an uninstaller is available), reboot, and if there's any difficulty accessing the drive, to disconnect it and contact customer support. The company says that ...


Western Digital External Hard Drives Experiencing Data Loss On OS X Mavericks

If you're on Mavericks and having issues accessing your drive, Western Digital recommends you disconnect it and contact customer support. Once Western Digital's software is removed from the drive, it appears that most issues are resolved. Source InfoWorld.


Taiwan market: Western Digital opens customer service center

Western Digital has announced the establishment of its first customer service center in Taiwan, aiming to help consumers get their after-sales services as soon as possible. In the past, Western Digital's after-sale services were conducted by the ...

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