Read the reviews below to see the experience other people have had when dealing with customer service from Canon.
I contacted Canon Support today following a few days of trying to connect my iPhone to my new Canon printer ( MG3650S )
with no success
My contact was Ana, she was so patient, helpful, friendly and very knowledgeable
She had my iPhone connected within a short space of time and was as excited as I was to be connected successfully
I would definitely recommend Canon Support ( especially Ana ) Many thanks
04-13-23 Canon Tech is Outstanding. The technician was knowledgeable, personable, & patient. He explained step by step what I should try. Each time we found the step didn't work, he suggested a different step. He stayed with me until my printer was working perfectly. After 2 days, the printer continues to work perfectly. This was my best on-line tech assistance experience ever ! I am so impressed with Canon service, I plan to post this as a Canon review.
I had a really awesome support experience with Zack yesterday. I wish I knew how to send Canon a feedback form to praise him. They sent me a form for a different representative I had spoken to briefly, but Zack was the one who really went all out and above and beyond. After a power outage, my Canon printer was not communicating with my computer. The problem turned out to be on my end with a unit the printer had been plugged into, not with the printer itself, but he tried all kinds of things and suggestions so I could get the printer back online. And it's an old printer that's no longer even in warranty, but yet he spent a lot of time trying to troubleshoot the issue. He even called me back a couple of times when we got disconnected. I wish all customer support people could be as nice as him, and I wish I could reach him to thank him for all his trouble and to tell him I finally figured out the problem and solved it.
I'd like to thank Barbara in customer service for a very pleasant experience regarding re-downloading canon icc profiles. She was knowledgeable, patient and guided me through steps to reinstall and hopefully resolve the problem. Thank you Canon for providing excellent customer service. I own 3 Canon cameras, a Pro1000printer and knowing you're there helps in choosing photo and printing products.
I had an awesome customer support experience today with Scott. My Multifunction machine was not printing properly and Scott was very patient and knowledgeable. He took me through the troubleshooting process and stayed with me until the issue was resolved.
I cant say enough positive things about Scott and the telephone experience.
5 Stars for sure!!
Rich W Illinois
I'd like to thank Tamika in Customer service as well as the various other service departments she provides customer support i.e. video cameras and binoculars. Tamika took the time out to help me register my online purchase through another vendor so that I could receive assistance by the technical support department to set up my all-in-one printer device. kudos for Tamika! Thank you for making my experience delightful. Keep up the good customer support.
I needed assistance on how to update my camera ? (1DX Mk II) . I truly appreciate the technical support I received from Mr Jim C.
He was very knowledgeable and helpful to my needs ,I give him a %100 rating .
I thank him for all his heard work , patients and time.
I needed help with scanning a document on Canon Printer Ts6120. I spoke to George and he was so knowledgeable, patient and kind.
He resolved my issue and I can't tell you how hard it is to get professional customer service. He was superb.
Just had to tell you what a Wonderful Job that George did.
I just punched a Canon printer and I had some questions about getting better color and another problem. Barbara Station 237
She was not only completely knowledgeable about my problem but also extremely patient and stayed with until I understood what to do. She was very kind in helping me fix both my problems . I already really liked Canon printers but she made me want to keep buying your products because of the great service he gave me. She is definitely is an asset to your company.
Having recently utilized your technical services, I highly commend one,Josh @ station 230 for his expertise and communication skills in walking me through the detecting and eliminating software problems (malware/virus) causing loss of communication between my printer, Canon MB2320 and both my desktop and laptop computers. VERY WELL APPRECIATED!
Our CANON was not connected to whatever could make it work. We called Canon support and were lucky enough to have Darwinn help us. He was extremely knowledgeable and patient. He walked us through the process of redownloading our printer to our laptop. Our printer was not printing letters consistently. After helping us to connect with the printerI, he sent us an article about to clean the printer...the letters were perfect after we did what the article instructed. I can't say enough about how helpful he was!
After an update to my WI-FI, I couldn't use my printer. I called Canon several times, and was told that I must go back to my ISP. After three times of going back & forth between Canon, & my ISP, with no success, I was frustrated. I waited a few days, & decided to try one final time. The Canon Tech whose name was Aaron had me go to my cell phone, (I print from my cell phone), & it showed that I needed to put my WI-FI information in, & IT WORKED! He wouldn't leave me until I was able to print from my phone to my printer. I cried. I told him the frustration of what I had gone through. He was patient, professional, & was sensitive to the fact that I couldn't accomplished the fix on my own. I never received a survey of our session on the 17th of August 2018, but I wasn't going to not let Canon know how this young man got me back to being able to use my Canon Printer. I had to write to thank Aaron, & let you at Canon know how much I appreciate what he did for me. Thank you Aaron!
Had an issue with receiving the validation code for an online Canon course. Finally, after 2 months, made contact with Diane.....Awesome. Very patient, very knowledgeable, just a great all around lady.
Oh, and I now have the course, thanks to Diane, and it is great too.
I just finished speaking with "Susan #233) I asked how I could commend her and she told me. I had the best experience. She was very patient, very knowledgable and was the best I have had to fix my problems. I feel it was important to let you know how grateful I was to have had her assist me.
Charlie was AMAZING. He assisted me setting up my new canon printer. The man has more patience than anyone I've ever been on the phone with. It took almost an hour (because my computer had to "update" for quite awhile plus I'm an old guy with not too much technical savvy. He stuck with me the whole time and got the job done. Thanks Charlie for all your help.
I would like to thank and acknowledge "Jeff" in the support dept. for helping me over the phone to hook up and problem solve my Canon Maxify printer/fax machine. He was knowledgeable, patient and able to keep it simple for me. And it worked. Canon has good products, but it is important to acknowledge the people who provide the service for the company and the products. Jeff, thank you once again. Sincerely, Dave Durr, California.
I want to tell someone how fantastic our experience was with Jean, Our old Canon MX870 "died" after several years and we bought another multi-function machine MX492. We could not figure out the wireless setup; so we called customer support. Jean helped us set up the printer and drivers, the fax (he even made sure we would get confirmations when we faxed), and the scanner (helped us setup a folder on our desktop to "receive" our scans, and taught us how to print from our iphone. We will continue to buy Canon products because of their support. Jean was awesome.
Dwayne made my day!! He listened, researched, gave specific directions...and my tablet is now printing...It was SO helpful. One of the best parts was that Dwayne was easy to understand...he was here in the USA.
Thank you Canon...you have won my loyalty...I'm a switch over from HP...
I had the pleasure of getting Wayne to help me connect my Canon print-copy-scan-fax machine and he was so patient and helpful in assisting me get it set up! I had tried several times to do it myself but I'm not tech savvy at all. Wayne went step by step and I was able to follow his instructions to get everything connected! I'm so pleased that he was available and I'm very satisfied with the Canon product and the assistance I received. His supervisor is John so I want to make sure Wayne is recognized by his supervisor.
I had an extraordinary experience with Lorenzo (station 95) yesterday, 1/3/18. I was trying to set up my new Canon printer and was having a lot of problems doing it. I called the Canon Support number and was connected to Lorenzo. He was extremely pleasant, wanted to thoroughly understand my concerns, was one of the most knowledgeable technicians I have "ever" spoken to regardless of the issue or the company I was calling. He walked me through each step in the set-up process and explained why we were doing it. He then went through each step setting up my wireless connection via my smart phone. Once the process was completed, he asked that I run several tests to ensure that each of the printing options I had available to me functioned properly, and they did. He then asked if there was anything else he could do for me, told me not to hesitate to call back at any time if I was having any problems. Then he said it was a pleasure to assist me. He is a real asset to the Canon organization. I told him if I was still in business I would want to hire him. He made such a positive impression on me that I will always look at Canon products first before buying any other brand.
