Trend Micro customer service

Quickly locate Trend Micro technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Trend Micro page at any time.

Customer Support

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  • How to reach a live person:
    • Keep pressing "#" when recording begins, ignoring all messaging. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 5am-8pm PT
  • Email:
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  • Customer service link:
  • Description:
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User Reviews

Posted by Anonymous


I have just bought maximum security 2 devices (26 march)
from dick smiths with a $20 cash back offer.
but l am having trouble trying to redeem $20.
l have also tried phoning, all to no avail.
Is the promo still active
sincerely alan moore

Posted by juliA


For two years in a row, Trend Micro has double billed me. Even though I have a two year subscription, they keep sending messages for automatic renewal after one year. I do not authorize the charge (that I have already paid for) but they put the payment through anyway. Based on this happening to me for two years straight as well as the comments I am seeing from other consumers, I believe that Trend is engaging in unfair and deceptive practices and I plan to contact the Bureau of Consumer Protection (FTC).

Posted by sharon


I have a charge for 71.95 on my account that I did not authorize. I want it refunded immediately...I do not use Trend Micro any longer and you had not right to renew this without my authorization. You stole my money as far as I'm concerned and it will be turned over to the authorities if it is not refunded by 12/27.

Posted by Anonymous


Please discontinue my service. I have not used your product for several years but I am still being charged for renewal.

Thank you

Posted by Anonymous


I have spent HOURS trying to find an actual phone number and person for handling a customer service billing problem Micro Trend created. I don't want to "pay a technician" to do this! Micro Trend just "renewed" my Titanium anti-virus this month (Nov. 2013) even though I am paid up till Nov. 2014. I'm afraid if I cancel this renewal, I will also cancel what I've already paid for as both are the same code number. How do I get hold of them to get a credit on this unnecessary "renewal" and straighten this out so it doesn't happen again next November!

Customer Service Ratings

Based on 269 votes.

3.0

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Corporate Office

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Customer Service Scoreboard

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Trend Micro customer service news

Trend Micro Opens New Offices In Dallas

According to Trend Micro, the new location will house its threat research, finance, legal, customer support, commercial sales and marketing, and human resources business units, and will initially house 220 employees. Trend Micro, which is now ...


Trend Micro opens Global Operations Headquarters in Texas

Trend Micro has announced the grand opening of its Global Operations Headquarters in Irving/Las Colinas, Texas, located near Dallas. The new location will house business units, including: threat research, finance, legal, customer support, commercial ...


Trend Micro, 25 anni all'insegna della sicurezza informatica

“Trend Micro continua a perseguire la propria missione ma la complessità degli attacchi moderni rende questo compito sempre più difficile”, afferma Gastone Nencini, Country Leader in Italia e Director South Europe technical support, nel ripercorrere ...

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