Trend Micro customer service

Quickly locate Trend Micro technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Trend Micro page at any time.

Customer Support

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  • How to reach a live person:
    • Keep pressing "#" when recording begins, ignoring all messaging. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 5am-8pm PT
  • Email:
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User Reviews

Posted by Anonymous


I have just bought maximum security 2 devices (26 march)
from dick smiths with a $20 cash back offer.
but l am having trouble trying to redeem $20.
l have also tried phoning, all to no avail.
Is the promo still active
sincerely alan moore

Posted by juliA


For two years in a row, Trend Micro has double billed me. Even though I have a two year subscription, they keep sending messages for automatic renewal after one year. I do not authorize the charge (that I have already paid for) but they put the payment through anyway. Based on this happening to me for two years straight as well as the comments I am seeing from other consumers, I believe that Trend is engaging in unfair and deceptive practices and I plan to contact the Bureau of Consumer Protection (FTC).

Posted by sharon


I have a charge for 71.95 on my account that I did not authorize. I want it refunded immediately...I do not use Trend Micro any longer and you had not right to renew this without my authorization. You stole my money as far as I'm concerned and it will be turned over to the authorities if it is not refunded by 12/27.

Posted by Anonymous


Please discontinue my service. I have not used your product for several years but I am still being charged for renewal.

Thank you

Posted by Anonymous


I have spent HOURS trying to find an actual phone number and person for handling a customer service billing problem Micro Trend created. I don't want to "pay a technician" to do this! Micro Trend just "renewed" my Titanium anti-virus this month (Nov. 2013) even though I am paid up till Nov. 2014. I'm afraid if I cancel this renewal, I will also cancel what I've already paid for as both are the same code number. How do I get hold of them to get a credit on this unnecessary "renewal" and straighten this out so it doesn't happen again next November!

Customer Service Ratings

Based on 269 votes.

3.0

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Corporate Office

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Customer Service Scoreboard

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Trend Micro customer service news

ZeuS Trojan shows hike in activity; Trend Micro

Also, Zbot the most recent edition of ZeuS was related to Citadel the malicious program that also stole data and which was authored with the help of the source code of ZeuS, said the technical support group's Jay Yaneza at Trend Micro. Yaneza is the ...


Hindustan Petroleum Deploys Trend Micro Comprehensive Security Solution

If reduction in help desk calls is a direct measurement of productivity, then I would say that productivity has gone up by 50 percent,” adds Keshava. The AV suite, since the implementation, has evolved to become a complete end-point security solution.


Trend Micro Titanium Antivirus: Full Review

However, Trend Micro Titanium Antivirus + is easy to use, and it has plenty of features and good customer service. Trend Micro Titanium Antivirus 2013. Next Page: Specifications ». Technical Specifications Trend Micro Titanium Antivirus 2013. Find the ...

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