Best Buy customer service

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General Customer Service

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User Reviews

Posted by Anonymous


I just had a good experience with the Westfield, IN Best Buy Store #490. My husband & I recently purchased a 70" inch TV, a surround sound system & all the necessary wires, etc. We were given the impression that we would receive 3D glasses with the TV but after opening the TV box we realized they were not included. I returned to the store to inquire about the glasses. Because of the miscommunication/misunderstanding they gave us (2) 3D glasses for free. I was impressed with their response and will return there for future purchases.

Posted by Anonymous


I am a Medical Doctor and the recent experience with the Best Buy in Fort Lauderdale was the worst in my life. I bought a 60 inch tv and the geek squad did not show up on two occaisions when I made arrangements with my job schedule!!!! Then I had to return part of the order and they would not refund my money as they had no record of the REAL installation date. Avoid this store and company!!!

Posted by Anonymous


Jim White in Martinsburg, WV provided me with excellent help in locating and purchasing a product I was looking for. He is a real asset to your company.

Posted by Anonymous


serbice your sales person is very ruff.i was in stroe yester two sales person no smile or well come and i say samsong microwave item is on the sale /first he rite reguler price than diference of installed price
person name code x2466

Posted by Walt


I just had a great experience @Best Buy in Temple, TX. Was given a new iPhone 5s for Christmas. It had been bought at Best Buy. It stopped working after just a short time. Neither AT&T nor Apple would do anything. Apple refused to repair it (even after Apple+ warranty purchase) and sent it back to me still not working.

At Best Buy I asked to see the senior manager on duty. He was totally patient with my frustration and instantly swapped the non-functioning phone for a new one. They even transferred data from my iPhone 4.

Customer Service Ratings

Based on 596 votes.

3.7

Get Immediate Help

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Returns & Refunds
Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Best Buy hours of operation for locations near you!. You can also find Best Buy location phone numbers, driving directions and maps.

Best Buy customer service news

Coventry's new 2.75% cash Isa tops best-buy table

Applications can be made from 2 April in branch, online or by calling the customer service centre on 0845 7665522, but the account cannot be opened until the start on the new 2014/15 tax year on 6 April. The account can be operated by telephone, in ...


Amazon Kindle Fire Deals at Best Buy – Kindle Fire HDX Still Selling at Lower ...

Hitting the Mayday button allows users to have a video chat with a customer service representative within a span of a few seconds, thus allowing for almost instant assistance through the HDX tablet. The 64 GB Kindle Fire HDX, which normally retails for ...


Consumers Digest Rates NovaStor's NovaBACKUP Professional 15, A Best Buy ...

NovaBACKUP offers a robust backup and restore solution with the complimentary setup assistance and US based technical support that takes the worry out of backup and lets businesses to focus on what they do best. To become a NovaStor ValueCreate ...

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