Best Buy customer service

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General Customer Service

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User Reviews

Posted by Anonymous


I brought a flat screen tv from best a couple of years ago and now it so.t come on.

Posted by Anonymous


I just had a good experience with the Westfield, IN Best Buy Store #490. My husband & I recently purchased a 70" inch TV, a surround sound system & all the necessary wires, etc. We were given the impression that we would receive 3D glasses with the TV but after opening the TV box we realized they were not included. I returned to the store to inquire about the glasses. Because of the miscommunication/misunderstanding they gave us (2) 3D glasses for free. I was impressed with their response and will return there for future purchases.

Posted by Anonymous


I am a Medical Doctor and the recent experience with the Best Buy in Fort Lauderdale was the worst in my life. I bought a 60 inch tv and the geek squad did not show up on two occaisions when I made arrangements with my job schedule!!!! Then I had to return part of the order and they would not refund my money as they had no record of the REAL installation date. Avoid this store and company!!!

Posted by Anonymous


Jim White in Martinsburg, WV provided me with excellent help in locating and purchasing a product I was looking for. He is a real asset to your company.

Posted by Anonymous


serbice your sales person is very ruff.i was in stroe yester two sales person no smile or well come and i say samsong microwave item is on the sale /first he rite reguler price than diference of installed price
person name code x2466

Customer Service Ratings

Based on 596 votes.

3.7

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Returns & Refunds
Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Best Buy hours of operation for locations near you!. You can also find Best Buy location phone numbers, driving directions and maps.

Best Buy customer service news

Lawsuit between UA student, Best Buy sent to mediation

She argued that employees of the store and its technical support service Geek Squad invaded her privacy and breached a customer contract and that the company was negligent in the supervision and training of its employees. The company denies the claims ...


Consumers Digest Rates NovaStor's NovaBACKUP Professional 15, A Best Buy ...

NovaBACKUP offers a robust backup and restore solution with the complimentary setup assistance and US based technical support that takes the worry out of backup and lets businesses to focus on what they do best. To become a NovaStor ValueCreate ...


Best Buy Is Finally Collapsing and I Couldn't Be Happier

It's a pernicious business model that offers neither the efficiencies of Amazon's e-commerce nor the intensive customer service of the independent electronics retailers that Best Buy displaced. The top performing stocks of 2013 generally painted an ...

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