Flag Alamo Rent A Car Customer Service Review

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We picked up our Chrysler 200 rental at Reno-Tahoe airport, the car was delivered washed and not dry so naturally when it did dry the water spots made visibility from all windows and outside mirrors nearly impossible (except the windshield). This is a safety issue. Secondly, for the next two mornings the car would stumble and falter upon trying to accelerate onto the road, this is a very unsafe issue. We returned to the airport for a replacement and the manager in the rental lot foolishly explained "they're designed this way to save gas". The second vehicle, a Hyundai Elantra was also delivered freshly washed and not dry, so we had the same visibility issue because of water spotting. No apology was given or any compensation offered despite the inconvenience and loss of our time. This vehicle performed flawlessly. I washed the rear window myself and was surprised that the inside of the rear window was as dirty as the outside. If this sounds like I'm nitpicking, visibility is an extremely important SAFETY issue. On a more positive note any employee I interacted with was friendly and polite. We will be visiting Reno in September and will be awaiting your response. Mr & Mrs Thomas Guerriero, Middleboro, Mass.


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