Posted by Anonymous
I love Walmart. I spend probably $10-12000 annually
there, and do so because of the value. I anticipate
continuing to do so, because value is paramount to me
as I am not wealthy. I need only minimal service.
I am writing, because I am worried about your company,
and my potential loss of an economical source of supplies.
It is so obvious what is happening. The company has
been cutting expenses to the extreme. I understand the
rationale, however you are destroying your "brand".
The stores I have recently visited are dirtier, parking lots
are in disarray(trash and malfunctioning carts abound.
I recently visited your store on Hillsboro Blvd. in
Coconut Creek. Fla., and spent twenty minutes searching
for short plastic sip sticks/stirrers for coffee/ cocktails, and
no one could find them. I was directed from grocery to
housewares, and back again. Finally, the employee "gave
up", and I was unable to purchase them.(I had bought this
product at Walmart for years.
I am writing this as a positive criticism. Hopefully, Walmart
will open another cash register, scale back those disasterous automatic checkouts, and upgrade the
calibre of some in customer service.
On a positive note your pharmacy seems to be functioning at as high a level as ever, and the service
personnel are of a high calibre.
I hope that Walmart survives; I need it, but it will not
if it continues in this direction. Sam Walton never would
have accepted this.
Bill Phifer Deerfield Beach, Fl
PS One last thought; the store in Pompano at the
intersection of Atlantic Blvd. and Powerline is
dangerous. I will not stop there after dark. At a
minimum, better parking lot lighting/ security is
needed there. I hope Walmart changes it's direction