Flag Alamo Rent A Car Customer Service Review

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My husband and I rented a car in Las Vegas, NV on December 8, 2015. We had the car in question less than 18 hours and drove it less than 4 hours total. On a return from a short drive and less than two blocks from our hotel, the car overheated while in traffic. We immediately pulled off the road into a parking lot and shut the car off. My husband checked the radiator and determined the car had not boiled over. We allowed it to cool down and were able to safely return the car to our hotel parking lot. My husband was concerned that there was a problem with the thermostat sticking. We called Alamo right away and reported the problem and arranged for the car to be swapped out. The tow truck driver arrived with the replacement car and both cars were inspected by the three of us, myself, the driver and my husband. The tow truck driver determined at that inspection that there was no damage to the car, it was on the bed of the truck and slightly lifted at this time so we were able to see the lower part of the car very closely. We did not have any accidents with this car and at no point during our possession did we hit anything with the car. The sole issue, to my knowledge, was the overheating. Three months after the fact, we received a damage claim saying we cracked the coolant reservoir on the car and are being asked to pay for it. I am extremely upset that I am now receiving this claim when we did not damage the car. We did the right thing and reported the problem within 10 minutes of it happening and now are being accused of this. If this is the way your company does business, we will not be a returning customer and will inform others of this as well. We took great pains to be careful and responsible with a car that was not owned by us and entrusted to our care only to be accused of willfully damaging it. I am extremely upset by this.


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