T-Mobile customer service

Contact information related to T-Mobile customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for T-Mobile with your favorite sites.

General Customer Service

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  • How to reach a live person:
    • Speak "English"
      Speak "representative" at next prompt
  • Hours of Operation:
    • Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
  • Email:
  • Customer service link:
  • Description:
    • Their web site says you can dial "611" without charge if you are already a T-Mobile customer.

Pre-Paid Accounts

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  • How to reach a live person:
    • Speak "Representative" continually until transferred to a live person. I had to say it 3 times when asked for my phone number until they transferred me.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This number is direct to a live person.
  • Hours of Operation:
    • Not sure, but I called at 5:30am PT on a Monday morning and someone picked right up.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • 24-7 Customer care closes early, but tech support has to be open all the time, it is mandatory, I work for Tmobile.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • 5:00 a.m. - 10:00 p.m. PT, daily
  • Email:
  • Customer service link:
  • Description:
    • Services requires a TTY device.

User Reviews

Posted by terry nicholas


im terry nicholas phone number been with tmobile sence u bought out deight phone co about 11 years ago i got a text saying go to t mobile store and get new sims card i did and my phone been messed up sence i did that took it back today to same store and was told not there fault cant help u so if that the way you are doing bussiness you dont need me i need phone that works i got pre paid it best plan for me and looks like i go to someone else so i can get service or help in geting phone working i got a smiple phone not real smart about all this new stuff and i dont text so smiple is good for me nothing wrong with my phone till new sims card can u help or do i go to another place ty for your time

terry nicholas

Posted by Ripped off


T Mobile steals money from the elderly and disabled and isn't even apologetic about it. It's like " oh we'll, your loss". You can't trust anyone anymore. The best phone service these days is Straight Talk from Walmart. They don't give you ant bull or lies and most importantly they don't steal your money for a service you never received!

Posted by anonymous


They have the sorriest 4g network. I have the 500mb data package and after its been used it goes to 3g which im ok with, when I didn't get no Internet connection at all I called customer service and stated I was not getting any internet connections the rep told me it was because I used all my data and if I wanted internet connection I would have to buy a data. I explained to the rep that I been had this data package and the internet worked properly. I had to reboot the phone and now the internet is still sorry. When my niece was at my house she had a prepaid walmart tmobile 4g and her Internet worked perfectly, what I dont like is tmobile getting service to ppl that pay full price and prepaid gets better data.

Posted by upsetattmobile


went to t-mobile in costco. Wanted to sign up under wife's name. She didn't have her ID so they said no problem sign up under your name and call when you get home to switch to her name.
We did and apparently they couldn't move over the payment plan for the cell phones 18$ a month per phone so....now they are billing me for $825. Customer service was very nice but say there is nothing they can do. Although under my plan we had a monthly payment for the phone, now that it was changed to my wife's name we have to pay off the phones...We were told initially that we could sign up under my name and just transfer the whole account to my wife...no warning that the phones would be an issue...

Posted by Anonymous


returned a phone two months ago. Never got it out of the box. Had several lengthy phone calls to get the billing to stop to no avail. I have an email saying that they received the phone and they are still billing me...never even activated it! Can't seem to get through to anyone that can help me.

Customer Service Ratings

Based on 1,404 votes.

1.7

Get Immediate Help

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Corporate Office

Locate the T-Mobile corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

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Hours of Operation

Find T-Mobile hours of operation for locations near you!. You can also find T-Mobile location phone numbers, driving directions and maps.

T-Mobile customer service news

T-Mobile Says It Will Keep Supporting BlackBerry Users Despite Rift

Zilch," Legere said in an April 3 blog post. BlackBerry customers can continue to expect regular operating system updates, LTE access, customer service and everything else they're accustomed to. "In fact, to show our appreciation for all current ...


T-Mobile Unveils Three Days Of 'Uncarrier' which Is Good for Customers

Nobody I have ever spoken to says they have a good carrier, just one that is mostly reliable or they don't have problems that require calling customer service, or my favorite answer, “I don't know if they are good at helping me, when my phone doesn't ...


NLRB Consolidates Anti-Union Cases Against T-Mobile

Law360, Los Angeles (April 08, 2014, 8:47 PM ET) -- The National Labor Relations Board has consolidated several unfair labor practice cases claiming that T-Mobile USA Inc. and its MetroPCS Communications Inc. unit have discriminated against call center ...

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