T-Mobile customer service

Contact information related to T-Mobile customer service, customer support and technical support can be found below. Please feel free to update any of the T-Mobile customer support information we have to make sure our site is kept as current as possible.

General Customer Service

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  • How to reach a live person:
    • Speak "English"
      Speak "representative" at next prompt
  • Hours of Operation:
    • Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • Their web site says you can dial "611" without charge if you are already a T-Mobile customer.

Pre-Paid Accounts

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  • How to reach a live person:
    • Speak "Representative" continually until transferred to a live person. I had to say it 3 times when asked for my phone number until they transferred me.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Technical Care

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  • How to reach a live person:
    • This number is direct to a live person.
  • Hours of Operation:
    • Not sure, but I called at 5:30am PT on a Monday morning and someone picked right up.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • 24-7 Customer care closes early, but tech support has to be open all the time, it is mandatory, I work for Tmobile.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • 5:00 a.m. - 10:00 p.m. PT, daily
  • Email:
  • Customer service link:
  • Description:
    • Services requires a TTY device.

User Reviews

Posted by mcfly1600


Who knew? You can be a T Mobile customer, stay current on your bills and call T Mobile from own phone- and be told you're not a customer... repeatedly

Posted by jadagli


Customer service Jordan and tech person Xavier were so very helpful AND patient with me and my tech ineptitude. As they helped me thru the issues that I had I was able to learn a LOT about my mobile device. I am grateful and at the same time a bit perplexed as to why T-Mobile received such a low customer service rating from 1400 people. I hve been with T-Mobile for over 5 years and they have ALWAYS given me all that I need from customer service. Again, thank you Jordan and Xavier.

Posted by Very Hurt


I have had this company put an old bill from about 4 to 5 years ago on my credit report just a couple of months ago. I am having a very difficult time trying to get a hold of anyone that can explain to me why they waited so long to do so. I'm frustrated and upset. This has really hurt my chances in trying to purchase a home for my daughter and myself. Don't go to T-Mobile for anything. They are deceitful and don't care about your problems.

Posted by Anonymous


T mobile is crap with no service and cheaters extending contracts without authorization...liars! When contract is complete the add on another month or two ... My last two year contract was done 12//13 but they added six months more...bill is always paid on time but I'm constantly without service to hour to days at a time...I have recorded my last two contacts with them and am filing an FCC complaint a consumer fraud complaint Ana a complaint with the BBB.I paid for unlimited web for over two years and could never go on line...just found out mobile provides no internet services and never have profit my service area...now that there are only a few weeks to go on this fraudulent contract they are cutting my calling service so I can only make emergency calls...I'm lucky if I have three hours out of a twenty four day in which I can make o receive calls...I'm totally fed up with mobile...they have ripped me off for 9 years...I hope and pray they go belly up!

Posted by Mike


I would like to report a very satisfying experience with an issue I was having with my bill. "Drew" engaged me in a live chat and within minutes he had a satisfactory solution to my issue. Kudos to Drew. If I used twitter I'd have done that. I can only hope his boss(es) read this and give him a raise. I also appreciate that he was empowered to make a decision at the lowest level and I didn't have to be bounced around like other places. Thanks Drew.

Mike C

Customer Service Ratings

Based on 1,407 votes.

1.7

Get Immediate Help

Have a T-Mobile question? Get immediate T-Mobile support from HelpOwl.com.

Corporate Office

Locate the T-Mobile corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed T-Mobile customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find T-Mobile hours of operation for locations near you!. You can also find T-Mobile location phone numbers, driving directions and maps.

T-Mobile customer service news

New Concord II™ Arrives at T-Mobile and MetroPCS Packing the Right Balance ...

ZTE USA, one of the fastest-growing smartphone manufacturers in North America, today announced the all-new T-Mobile® Concord II and ZTE Concord II for MetroPCS®, with an updated design and features. This user-friendly, sleek phone is available today ...


Video: Inside the new T-Mobile store design

... features hardwood flooring, large digital messaging screens and an open sales environment. "With the continued complexity of wireless choices, T-Mobile is always looking to help simplify the consumer retail experience and make it more personal for ...


FTC Files Against T-Mobile - Refunds Due Customers

The Federal Trade Commission filed on Wednesday against T-Mobile USA. They allege ... Often, customer service reps told customer to seek a refunds directly from the scam artists, but didn't provide accurate contact information for them to do so. The ...

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