T-Mobile customer service

Contact information related to T-Mobile customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for T-Mobile with your favorite sites.

General Customer Service

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  • How to reach a live person:
    • Speak "English"
      Speak "representative" at next prompt
  • Hours of Operation:
    • Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
  • Email:
  • Customer service link:
  • Description:
    • Their web site says you can dial "611" without charge if you are already a T-Mobile customer.

Pre-Paid Accounts

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  • How to reach a live person:
    • Speak "Representative" continually until transferred to a live person. I had to say it 3 times when asked for my phone number until they transferred me.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This number is direct to a live person.
  • Hours of Operation:
    • Not sure, but I called at 5:30am PT on a Monday morning and someone picked right up.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • 24-7 Customer care closes early, but tech support has to be open all the time, it is mandatory, I work for Tmobile.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • 5:00 a.m. - 10:00 p.m. PT, daily
  • Email:
  • Customer service link:
  • Description:
    • Services requires a TTY device.

User Reviews

Posted by Anonymous


Tmobile screwed me over. They said they would pay for my Early Termination Bill, i am still waiting for it to this day. My email said I would have it within 8 weeks and this is week 10. I called customer service and the representative lied to me and said it was shipped out on April 1st. Today is April 17th, I told her it does not take 17 days to ship something. She gave me a fake tracking number and then blamed my parents for taking it. I left Tmobile and I am not getting my Early Termination credit now. I now got stuck paying the fees. I also got lied to saying I had phone service where I was moving, as soon as I got there there was no service in my area. If you ever consider switching to Tmobile, you might want to reconsider unless you want to get lied to and ripped off. The costumer service is terrible and phone service sucks.

Posted by Anonymous


TMOBILE is a big scam. They gave me Collection notice that I haven't paid my bills but I have a post paid account with them. Tired from this scam company. They just steal money, big scammer.

Posted by terry nicholas


im terry nicholas phone number been with tmobile sence u bought out deight phone co about 11 years ago i got a text saying go to t mobile store and get new sims card i did and my phone been messed up sence i did that took it back today to same store and was told not there fault cant help u so if that the way you are doing bussiness you dont need me i need phone that works i got pre paid it best plan for me and looks like i go to someone else so i can get service or help in geting phone working i got a smiple phone not real smart about all this new stuff and i dont text so smiple is good for me nothing wrong with my phone till new sims card can u help or do i go to another place ty for your time

terry nicholas

Posted by Ripped off


T Mobile steals money from the elderly and disabled and isn't even apologetic about it. It's like " oh we'll, your loss". You can't trust anyone anymore. The best phone service these days is Straight Talk from Walmart. They don't give you ant bull or lies and most importantly they don't steal your money for a service you never received!

Posted by anonymous


They have the sorriest 4g network. I have the 500mb data package and after its been used it goes to 3g which im ok with, when I didn't get no Internet connection at all I called customer service and stated I was not getting any internet connections the rep told me it was because I used all my data and if I wanted internet connection I would have to buy a data. I explained to the rep that I been had this data package and the internet worked properly. I had to reboot the phone and now the internet is still sorry. When my niece was at my house she had a prepaid walmart tmobile 4g and her Internet worked perfectly, what I dont like is tmobile getting service to ppl that pay full price and prepaid gets better data.

Customer Service Ratings

Based on 1,404 votes.

1.7

Get Immediate Help

Have a T-Mobile question? Get immediate T-Mobile support from HelpOwl.com.

Corporate Office

Locate the T-Mobile corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed T-Mobile customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find T-Mobile hours of operation for locations near you!. You can also find T-Mobile location phone numbers, driving directions and maps.

T-Mobile customer service news

Ouch! T-Mobile Offers BlackBerry Customers $200 to JUMP to Samsung

“Nothing's changed, including how your current T-Mobile BlackBerry device operates on our network now or in the future.” “Just like every T-Mobile customer, you can count on the very best customer service, no annual service contracts, the fastest ...


T-Mobile Unveils Three Days Of 'Uncarrier' which Is Good for Customers

Nobody I have ever spoken to says they have a good carrier, just one that is mostly reliable or they don't have problems that require calling customer service, or my favorite answer, “I don't know if they are good at helping me, when my phone doesn't ...


Hearing Set For T-Mobile Workers' Unfair Labor Practice Claims

Bellevue-based T-Mobile USA has faced a barrage of unfair labor practice charges from call center workers around the country. The complaints range from workers who say they were disciplined or fired for trying to unionize to workers who contend T ...

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