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It is impossible to egt to customer complaints at Alamo live, so here goes...i had a rental reserved at Aa

ALamo in Ft Lauderdale.. Since i have an Alamo number I went to the kiosk to get my car as there wwas a line....it took my license, but as of the last time at this location, it would not take my credit card....had to wait and was being taken care of by an agent named Sergio....while he was procesing my rental, i asked to speak to the manager asby now I was there more than half an hour...one Stepanie Bell came and I told her to get the damn kiosks fixed...she said don't swear at me...i told her da,mn was not swearing...she said it is to me...I then asked if she was really a manager...she said I was disrespecting her....I said I expect some respect and that things should work...she said I was disrespectful again and said Alamo would not process my car and I should go elsewhere..which I did.e..if Stephanie Bell is really a manager, she needs a lot of training on how to handle customers and be sure to try to keep cusromers...she said she called the police who never showed up since I had the audacity to ask for a copy of my contract cancelled....need less to say Alamo and their affiliated companies have lost a customer who rents every other week forever.

George schmitt


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