Flag Alamo Rent A Car Customer Service Review

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I have never experienced such horrible customer service. I rented and paid for a FULL size car for my son who was going to a Wedding. When he picked up the car there were only two options. A mustang and a pick up truck. He had a hard time putting his luggage in the vehicle and due to a back injury was a tight squeeze. I called customer service and they offered to exchange cars on his way in New Haven CT. When he got there, there was only a van available after they guaranteed a full size car was there and waiting for him. You can't complain to corporate because the B..ch that answers the phone transfers you before you stop talking. Alamo is not Enterprise which I normally use. Stay away from Alamo because you won't get what you ask for and paid for. It's been hours since I formally complained and no word from district manager.


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