Citibank customer service

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Customer Service

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  • How to reach a live person:
    • Keep pressing 0 through all prompts. Took me about 7-8 times. It will continually request your social security number, but just keep pushing 0.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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Litigations

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  • How to reach a live person:
    • Answered by a live person during business hours.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • Leave your case number, if no one gets back to you contact Office of Comptrol Currency outside of Citibank.

User Reviews

Posted by KatnKittenz247


i was unable to pay my Best Buy credit card (thru CITI Bank) for 4 months and they rightfully sent me to collections. Here's where the fun starts...I called Best Buy to pay and they sent me to Citi Card Recovery Dept. They stated they sent my balance to Global International Claims Service (so they say..) called GICS twice (once was a conference call with Citi Bank) and GICS can't find my account because Citi Card didn't send it to them... Citi Card keeps saying"yes we did" and GICS said "no we didn't get it" Citi keeps telling me "call back in 24 hrs" I called back a MONTH later and THEY STILL CANT FIND MY ACCOUNT! Best Buy wont let me pay it thru them, Citi wont let me pay it thru them, and GICS would let me pay IF THEY HAD MY INFORMATION. And all Citi keeps telling me is call back in 24 hours. And this whole time they are charging me late fees..........WTF?!?!?!? NEVER DO BUSINESS WIH CITI BANK

Posted by tygrbeer


Citibank had a "bad" address (it only had numbers no street name) for one of my money market accounts. They "red flagged" that account and stopped sending me statements for it. So instead of contacting me another way, cross referencing me with my other accounts by either SSN or address and then adding the street name as it appears on TWO other Citibank accounts they just STOPPED sending me notices regarding this account. Subsequently it went inactive and has been assessed a $20 Service Charge since May 6, 2011. I found this out when another of my money market "savings" accounts was about to go inactive this March 2014. I went to the bank and deposited $1 to "activate" that account again then asked the asst. branch manager about my other accounts. I have been going round and round with the customer service numbers and finally sent them a Notarized and certified letter to which I was told today (one month after sending the letter) that it may take them up to 6-8 weeks to respond. While the bank will still charge me the $20 service charge monthly. Now I was told yesterday to go into the branch and show them the letter etc. When I got there today, the manager was very helpful but only could remove the one month's charge of $20. She told me to call the number to get more satisfaction. Well I called them this afternoon and they can't do anything except say that the letter I sent was received and "is being reviewed". Meanwhile they have removed $720 from my account and only credited me back $240 which includes today's refund. Those guys owe me $460 per my accounting....Good Luck finding someone who can access the account and validate my claim...some representatives say they can only go back 3 or 6 months.

Posted by Terriloudawn


It's too bad Citicard won't let me help my 91 year old Mother with her credit card. I tried. I will now quit paying her household bills so she can pay Citicard. She can't hear well on the phone, has zero assets, and only a small retiement check since Dad died. I tried to help her negotiate a payment plan and got hung up on for my efforts. Good luck Citicard.

Posted by bass


called citicard to get my children listed in my account. when cards did not arrived, called in to inquire when cards were mailed. customer service issued a cancellation of my cards!!!! that was july 2013 and new cards issued and were lost lost in mail since they do not deliver overeas where my current work is vide DHL or other carriers. until today im waiting for the new cards to arrive.

Posted by Kate


Worst Customer service ever: called them to re-book my money between two my cards. They said, that they apply to me British law, just because they call-center is in GB (not me and not my bank) and refused to transfer money, saying, that I am laundering money. When I asked for this information in written form, they declined, saying, that they have security reasons for this (lie!!!). After fifth phone call, they created a ticket (OH THANKS!!!) for re-transferring of my money between my cards. And had no time to do anything regarding this ticket during 10 days, saying, that they have thousands of tickets (and I have the latest priority here). I called them about 7 times, and got opposite information every time. They assured me 3 times, that there will be no provision for overdue of payment on one of my cards, but now I see, that there is a penalty on it. And I made payment ontime, just had later those stupid phone calls with them for 2 weeks :( :( :(
I wish, their Customer service will be sent to Mars, so nobody on this planet will suffer from their service ever again :(

Customer Service Ratings

Based on 327 votes.

2.8

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Corporate Office

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Hours of Operation

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Citibank customer service news

Citibank to Lay Off 760 Mortgage Workers in Las Vegas

A Citibank call center employing about 350 people in Las Vegas will not be affected by closure of the mortgage division. © Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up ...

TTY machine users can call each other, or they can dial in to government-funded relay services, where a hearing person in yet another call center acts as an intermediary between the parties. This system is effective, but can be kind of slow. “Using a ...


ลูกค้า 3BB สมัครบัตรเครดิต Citibank ผ่านทางออนไลน&#

ThaiPR.net (ข่าวประชาสัมพันธ์)... 3BB รายเดือนอัตโนมัติผ่านบัตรเครดิต CITIBANK (Citibank One Bill) รีบสมัครได้ตั้งแต่วันนี้ – 31 มกราคม 2557 ดูรายละเอียดเพิ่มเติม /สมัครฯได้ที่ http://www.3bb.co.th/promotion หรือ โทร call center 1530 (สิทธิพิเศษนี้เฉพาะการสมัครที่ http://www.3bb.co.th/promotion เท่านั้น).

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