Flag Alamo Rent A Car Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

For the past 13 years I have had to travel multiple times each year between RDU & BNA. As a result, I have used Alamo at BNA & have had the best customer service. This weekend I secured a rental w/ Alamo @ RDU & experienced the worst customer service ever. The agent was cold & unfriendly; no "Good Morning", "How may I help you", absolutely no lead in to the transaction. He ignored the presentation of my confirmation, asked for my DL & then asked me what kind of car I wanted & how much did I purchase it for. Had he accepted the confirmation, he would have viewed the details of the purchase. He then laid the paperwork on the counter with no explanation. I had to ask him to state what he needed from me. After completing that process, he handed over the key, pointed to the car & flatly said, "there's your car". No thank you, no indication of appreciation, nor did he check to ensure the car was ready for rental which turns out it wasn't. A National Agent intervened & addressed/resolved the issue. Upon exiting the rental area, I mistakenly, went to a lane that was closed. Because of the glare of the sun, it was difficult to see the closed sign. The agent at that check point, stepped out & stated that she was closed in the nastiest the manner. I explained that I didn't know & she pointed to the sign & stated something similar to, "the sign is right there".

Again, I have had great experiences with Alamo, at BNA, in the past. Apparently, customer service is more of a priority at BNA as oppose to RDU.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video