Cricket Wireless customer service

Quickly locate Cricket Wireless technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Cricket Wireless page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English and then just hang on the line
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Description:
    • The above customer service number is one that is not listed on the website, but which when called, will give you an actual customer service person to speak too. Most cricket numbers like 1800Cricket and the *611 go directly to Crickets Automated System. No matter what number of buttons you push, once on the automated system you can not get to a real, thinking, helpful individual. However this number, the unlisted, unpublished, apparently for only special services number, 866-384-4425 will connect you to a live person, one that is actually nice and seems very eager to solve your problems.

User Reviews

Posted by David

Cricket customer service is complete joke. I tried to activate the phone and spent 1 hour with tech support , they could not make it work. So back to customer service for a refund they say they can't refund the CC but will send a check. Today I receive a email saying they won't honor the refund eBen though they did not provide the service. Customer service is not located in USA and they do not speak English. The customer service agents do not have authority to correct problems. I would recommend that anyone thinking of buying a cricket phone to find a different company

Posted by Anonymous

why isn't anyone answering the customer servce line 611?

Posted by Anonymous

Cricket customer service is not even with in the US regein , and all of the staff don't speak propper English, very poor internet service and if u asked about refounds towards a mistake on thier end , go directly to the vice president, and fight for ur rights, don't let them steal ur money America

Posted by Tucson, AZ

This is one of the most useless anvil out there. They insist on charging you, but your service is limited, and drop outs everywhere. It's better to dig around in the attic for the old "Brick" than it is to use Cricket.

Posted by prettybrowneyes80

I just had the same thing happen to me...I ordered a new phone for new service and I am currently awaiting to speak to someone on the phone as I type this...They WILL give me my money way or the other...this is their mistake and they are being held accountable for it!

Customer Service Ratings

Based on 576 votes.


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Corporate Office

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Hours of Operation

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Cricket Wireless customer service news

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An area for dealer focus has been increasing customer retention and customer loyalty through an improved and enhanced customer service experience. Wireless Standard has been helping dealers get a leg up by streamlining store operations for more ...

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With Cheap Concert Tickets, customer service is a priority, for more information email support(at)cheapconcerttickets(dot)me. This website also has sold out iHeart Music Festival tickets, The Who Tickets, Jay-Z Barclays Center tickets and cheap Justin ...

RadioShack Mobile leak suggests Cricket Wireless-based MVNO on the way

That can be found under the page's "getting started" section, which lists an activation number that pipes into Cricket's customer service line. Details on pricing and plans are scarce, but we're being told that RadioShack Mobile is expected to mirror ...

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