Cricket Wireless customer service

Quickly locate Cricket Wireless technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Cricket Wireless page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English and then just hang on the line
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Description:
    • The above customer service number is one that is not listed on the website, but which when called, will give you an actual customer service person to speak too. Most cricket numbers like 1800Cricket and the *611 go directly to Crickets Automated System. No matter what number of buttons you push, once on the automated system you can not get to a real, thinking, helpful individual. However this number, the unlisted, unpublished, apparently for only special services number, 866-384-4425 will connect you to a live person, one that is actually nice and seems very eager to solve your problems.

User Reviews

Posted by Anonymous


Cricket customer service is not even with in the US regein , and all of the staff don't speak propper English, very poor internet service and if u asked about refounds towards a mistake on thier end , go directly to the vice president, and fight for ur rights, don't let them steal ur money America

Posted by Tucson, AZ


This is one of the most useless anvil out there. They insist on charging you, but your service is limited, and drop outs everywhere. It's better to dig around in the attic for the old "Brick" than it is to use Cricket.

Posted by prettybrowneyes80


I just had the same thing happen to me...I ordered a new phone for new service and I am currently awaiting to speak to someone on the phone as I type this...They WILL give me my money back..one way or the other...this is their mistake and they are being held accountable for it!

Posted by Dayna Finucan


Dec 7, 2013 I ordered a phone from Cricket. On Dec 10th Cricket double chged me for the one phone. I called cricket and they said they would look into it cause they didnt have any record of the second chg. Well I called again and again and kept getting bounced from the pmt/acct dept to the on processing dept, each saying it was the other dept that could help me. After a wk of this every day, at least 2-3 hrs each time, the overchg on my acct generated a NSF fee of $36. I again tried to get cricket to correct thier mistake but got the same result. Cricket just blatently refused to correct this. This cost me a total of $82 in NSF fees and an overdraft prot fees. I quess I just have to pay for their mistake because they refused to do it. UNBELIEVABLE AND COMPLETELY SO WRONG!
I will be looking for a different carrier for this reason and am out $82. Doesn't seem like Cricket cares just wants thier pmt on time or they will terminate your service no questions asked. Just don't ask them to correct thier mistakes if it cost you and made them some money. I was in tears the last call to Cricket after the 2nd week into the 3rd hour of trying to get this corrected.

Posted by Anonymous


I have a concern about your costomer service reps. in crestwood, illinois (both locations). they are very rude and unprofessional. they act unconcerned and are very "flip" at the mouth. I will be going to another company because of their behavior . Your company is not the only company in town. be careful who you hire, it may cause other people to switch companies

Customer Service Ratings

Based on 576 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Cricket Wireless customer service news

Cricket Wireless Dealers Leap on B2B Soft's Wireless Standard to Boost Store ...

The modular and customizable system is helping wireless dealers offer a superior customer service experience by making everything from handset selection to device protection a breeze. The platform streamlines the sales and activation process and ...


RadioShack using Cricket Wireless to launch its own MVNO service?

A message that can be found under the page's “getting started” section, which lists an activation number that integrates into Cricket's customer service line. Of course, this being a leaked document and all, there are no details on pricing and plans ...


Sitel Picked by Cricket Wireless for Care, Support

By David Sims, TMCnet Contributing Editor Sitel, a business process outsourcing vendor, has announced that Cricket Wireless has selected Sitel to provide bilingual customer care and technical support, taking inbound calls from Cricket customers who are ...

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