Cricket Wireless customer service

Quickly locate Cricket Wireless technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Cricket Wireless page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English and then just hang on the line
  • Hours of Operation:
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  • Email:
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  • Customer service link:
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  • Description:
    • The above customer service number is one that is not listed on the website, but which when called, will give you an actual customer service person to speak too. Most cricket numbers like 1800Cricket and the *611 go directly to Crickets Automated System. No matter what number of buttons you push, once on the automated system you can not get to a real, thinking, helpful individual. However this number, the unlisted, unpublished, apparently for only special services number, 866-384-4425 will connect you to a live person, one that is actually nice and seems very eager to solve your problems.

User Reviews

Posted by Anonymous

I do not like cricket any more. I have two lines with them.I bought a new phone and took my old number with the new phone. I can't make a payment to my other phone on line.when you call they don't know what the hell they are doing. I have been y
Trying for 2 hours to make a payment . I'm just going to another company. they have messed up big time getting together with art.

Posted by Anonymous

Cricket services the worst I ever had. Two defect phones in 5 months. Customer service sucked! You talk to reps from Philippine who you cant understand! Refab phones sent from Indiana. When I called service # there were 60 calls in front of me! I will never go back to unprofessional business again.

Posted by Anonymous

I need to co tact my friend regarding a passing of family member I can't find his new ! All I know is his name and old ! That was a California #

Posted by Anonymous

This is rediculos. I have tried multiple time to get a hold of someone to fix my account each person I have talked to has said they can not help me. Then I tried calling corporate and each number I have called their mailbox are full! So please tell me how I should get a hold of someone???????. I'm really confused on this do you want the consumers money or do you want their money and hate mail? I'm not quite sure what you all are trying to do here but customer service is not it. I work for one of the biggest retail stores in the country and our customer service is way better then yours and that says a lot. So if you would like to keep me as costumer I would really suggest someone please get a hold of me.

Posted by pepe

a year ago I bought a galaxy s3 4glte they promesed that once the 4g network i will get the signal without changing or replacing my plan and phone but guess what they lied to me the phone still gets the 3g network and is working horrible. And now they told me that my phone is not comparible to the 4g network i am totally diisappointed. no more recomendations to my friends now.

Customer Service Ratings

Based on 579 votes.


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Corporate Office

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Hours of Operation

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Cricket Wireless customer service news

Cricket Wireless Dealers Leap on B2B Soft's Wireless Standard to Boost Store ...

The modular and customizable system is helping wireless dealers offer a superior customer service experience by making everything from handset selection to device protection a breeze. The platform streamlines the sales and activation process and ...

Sitel Picked by Cricket Wireless for Care, Support

By David Sims, TMCnet Contributing Editor Sitel, a business process outsourcing vendor, has announced that Cricket Wireless has selected Sitel to provide bilingual customer care and technical support, taking inbound calls from Cricket customers who are ...

RadioShack Mobile leak suggests Cricket Wireless-based MVNO on the way

That can be found under the page's "getting started" section, which lists an activation number that pipes into Cricket's customer service line. Details on pricing and plans are scarce, but we're being told that RadioShack Mobile is expected to mirror ...

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