Posted by Anonymous
Spectrum mail website is Painfully Slow, unusable, and has been for many months.
PLEASE FIX IT.
Time Warner Cable customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Time Warner Cable.
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Mar
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Aug
Posted by Anonymous
I have only had 1 person, as long as I have been dealing with TW who has been helpful. Now I am tiring to reach her, and guess what.....
can't get her. No person should have to spent hours and hours will any company. I guess you all still don't care what people think your
company. If I EVER heard 1 person say anything good about your company,...I would faint. I moved last Julu and it took me over 2 month to get my cable worked out. I had made arrangements 31/2 weeks before moving, and nothing happened like I was told....it was a nightmare.
Now I am trying to get in touch with the only person that finally helped me.....no number. Your customer service STINKS. I would think a
company your size would about reputation. AT&T has just installed in my new neighborhood FO...and are offering some good prices. Ian sure you think I am making all of this up. You all could care less about your customers, if you did people would not always say how much they hate TW.
24
Jun
Posted by iMillyMillz
I called TWC to cancel my internet because #1. My service (which is the highest speed internet they have) would always lag/drop/disconnect. And we use more than 4 different types of devices in our home for Internet, and #2. Because of the lag/drop/disconnect with the highest speed of internet, I decided to find another internet provider that was less expensive and worked proficiently. So I called TWC and spoke with a young lady named Emeka. During our conversation, with me telling her I wanted to cancel my account because of the 2 issues, she in turn was so eager to tell me about a promotion, that she was talking over me and not letting me finish what I had to say. . I told her we had found rates cheaper than the $86 a month internet with just about the same speeds for $50 with another provider. She was talking so fast and not letting me get a word in edge-wise. I kept telling her to slow down and explain to me what she was trying to offer. Look I'm from the city, but I swear it felt like I was talking to a city slicker that was trying to swindle me out of some money....and that she/TWC did. So she proceeds to tell me about an offer for existing customers only, for the same Ultimate Internet package that we had for $30, a $56 difference from that current bill. And everyone knows, money talks and well you know the rest. So I said to her, Emeka, give me a total of my bill monthly for this service. She assured me nothing would change as far as my service except for the price. And again, I made her quote to me my next months bill. Again she said.....$30 a month for 12 months. I said ok, I will stay on with TWC for that reason only. I get home from work last night and open my mail.....oh she made sure that the $30 promotion was on my bill, along with another $49.99 promotion. Ok so at this point I'm steaming hot cause it's midnight and of course you can't speak with anyone because it's past normal business hours. So first thing I did when I woke up this morning was call TWC to address the situation. I get yet another fast talking city slicker on the phone and he has an accent. I'm repeating myself telling him could he repeat himself cause I can't understand him. His name was Seyed. I've always gotten and written down the names of customer service reps for the simple fact that if I call you and you have all of my personal information then I want some information from you too. Seyed, smh.....I'm trying to tell him my situation because he is a representative for the billing department and in the middle of my complaint he talks over me and says I'm gonna transfer you to another department. I tell him no, I'm not done and before I could finish he transfers me. Now I'm trying to change my life and get right with God but, Seyed almost made me step up out my religion for a minute. So I took a deep breath and a man named Shawn got on the line and he was pleasant and mannerable and actually listened to my complaint with concern. And with listening to all of that, Shawn apologizes and tells me that Seyed transferred me to the wrong department. But he still took the time to look up my account info and help me with some things and transferred me to the correct department, which was Customer Solutions (Emeka's department). I spoke with yet another pleasant cust. rep named Jasmine who was patient in listening to everything. She went through my account and explained that the $30 was an upgrade to my already ultimate package and that basically Emeka made a mistake. Ok so it is what it is I don't understand why or what Emeka upgraded me to but it basically was an extra $3 a month to my already astronomical bill with lagging service. Jasmine said she would take my bill down to $75 a month and that's the best she could do. I wrote all this mumble jumble to say this.....I feel like I got duped, deceived, tricked, hoodwinked, hoaxed, swindled, mislead, fooled....you get the picture. Even though she tricked me for an extra $3, I don't like it one bit. I'm gonna call it like I see it and that's stealing. And I believe that God sees the evil in TWC even if it was for $3! God just may pull the plug on that entire corporation. I don't like the symbol they use for TWC anyways...it resembles the eye of Horus (creeps me out). And then they have the nerve to offer me cable for $10 a month? Honey please!!! If TWC offered me cable for $1 a year a still wouldn't take it because they'd probably still find a way to steal more money from me. I'm writing, not calling, not posting a status on FB, not emailing, not leaving a voicemail, not texting....I'm WRITING a letter and putting a stamp on it and mailing it to corporate headquarters the good old fashioned way, like when our parents generation got some real business taken care of by writing a letter of complaint to a company that may have misled them. And I got one more thing to say. Please believe when I say, I'm not being discriminative by also adding....Huge corporations and big companies. stop shipping OUR jobs overseas for the freaking tax breaks!!! You get these reps from other countries on the line and we can't understand them and some, not all, are absolutely rude and impatient when we can't understand their heavy accent. Keep OUR jobs here in America where the unemployment rate needs to be maintained. I mean, geesh TWC, you're already getting mo money and mo money, how much more do you freaking need? You can afford to pay our Americans the money when you trying to get an extra $3 out of me. No disrespect intended to other countries but shucks, it is what it is....we got our own problems here in America, we need all the money we can get...especially
If you are a TWC customer.
27
May
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Mar
Posted by Anonymous
We bundled our phone and internet service with TWC cable recently. We never had problems with either our phone (AT&T) or internet (Verizon). The bundled service was cheaper.
The TW technician installed our new router at one end of our apartment. When he left we immediately discovered that we had no internet service even in the next room. Why did he not install the router in the middle, where it was previously? We called and made another appointment. The second technician installed a second router instead of an extender. So, our mobile devices lost internet connection, or worked intermittently, because they are evidently getting confused between the two routers. So, after at least an hour on the phone and discussion with three individuals, an appointment was made for another technician to come today between 4 and 5 PM to install an extender. At 3:30 PM an automated phone message informed us that he was on his way. At 4:55 PM we called to find out why he had not shown up. We were told that we had cancelled!!! Then the same person told us that he had arrived and nobody was home. Not true: we were home all day. (Which was it-not home or we cancelled?)
Now we are trying to make another appointment.
Also, our son cannot call us on his land-line. He gets a message that our number is not in service. He CAN call us with his cell phone. I am going to look into cancelling this horrendous service! Folks, stay away from TW.
11
Mar
Posted by amess
I am paying $100 per month for TWC internet service, yet I was not permitted to view a sporting event online from a TWC site. I contacted Customer Svc and spoke with three different people who informed me if I did not have cable tv with them I was out of luck. After letting them know I was ready to change providers they were still not able to help. Totally disgusted with TWC - I used to defend them among critics, but I now realize I was wrong. I will be leaving their services behind permanently and will advise everybody I know to do the same.
02
Mar
Posted by Annonymous
Since I've been a customer since 1984, I have been charged double twice 10/15 & 2/16 for my cable bill due to the fact they could not locate my payment and confirmed with my online bank it was paid. I called your customer service several times at least four times regarding my account and got cut off and someone told me it would be looked into by someone (no name given) and they would check my account and get back. No one has ever called me back!!!!!! Worst customer service ever!!!!!
26
Feb
Posted by Anonymous
Hello
My name is Belem Gonzalez
I been your costumer for about 1year and half
I'm very disappointed because my bill is over charge every month
When I got the package they tell me I am going to pay $74.99+tax
My first bill I think it was okay
Buy now my bill every month goes higher and higher
If my bill keep coming like that I am going to cancel my service and going to tell friends and family about your service
Thank you
Belem Gonzalez
24
Feb
Posted by Fed up with twc
Twc is the absolute worst cable company ever! The internet service is slow as a snail half the time it won't work. The wi/ Fi just as bad. TV sucks you clowns charge a pound of flesh for your garbage service, and keep raising the rates monthly. Everyone that works for this crummy company should be ashamed to be associated with twc. I would never recommend this company to anyone ever ever twc is the kind of company that does not care about customer service just fleeceing the customer!.
13
Feb
Posted by premium on demand
I called TWC for a problem for my TV service. When I asked for a technician to come by I was told that I would have to wait 3 days for service. I said that they are false advertising. Their commercials advertise they will be there in 24 hours or less. When I asked to speak to a supervisor I was told there wasn't one available. I believe this to be untrue. Even if one goes on break another supervisor should be available. I am also unhappy that my premium channel has dropped about 300 movies.
10
Jan
Posted by Anonymous
All three customer service reps I reached had heavy accents; they are in Pakistan. I asked to surreal to American and was given an 800 number. TW should be deported or charged with treason. Sounds silly I know but I know lots of US citizens who need a job. TW is anti-American obviously.
05
Jan
Posted by never given one by TWC or explai
I called Timewarner Sunday on MY CELLPHONE because we did not have telephone service. Earliest appointment they could do is for tomorrow Wednesday the 6th. The cell phones numbers for myself and husband were given to them for contacting us. But, the strangest thing tonight while watching tv it came across the screen that TWC was trying to reach us. DUH!!!!!! if you don't have phone service, and you know that, why would you call us. What is wrong with this picture...is it hard to understand that if you don't have service, you can't receive calls. This was a shocker to me of the mentality of twc employees. Just saying...strange. Interesting conversation to share with anyone thinking of using your services, and making me question why we are.
28
Dec
21
Dec
Posted by Anonymous
Today is my first day with TWC an I've had to call the support line. Although they couldn't fix my problem they also didn't call me back for a follow up survey they ask me to do before speaking with a rep, uuummmm wonder why lol. After many tries to restore service they came to the conclusion that the signal was down in my area, well all the other TV in the house have service an when I told him this he said"are you sure" then I got very discouraged in his ability to fix my problem an felt his response to the signal being down in my area was just to conclude our call. So since I did not receive a follow up call in 15 minutes concluding the support call to give them feed back, I thought I would make this post to say I'm not a satisfied customer an was not helped at all during my support help line call. Thanks anyways. You'll hear from me in the am, well in a few hours.
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Nov
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Nov
Posted by Anonymous
We are a business customer with several accounts. Three new accounts that we are trying to et transferred to the permant address. One we have been asking for the transfer of the phone and internet since July It is account 051351101 Pembroke Senior Apartments
Second account Calvary Trace requested recently and told it would take more than 30 days to transfer to the new office.
Third account is Sardis Trace. Again we were told it would take 30 or more days to transfer. At this location there are already phones for the elevator activated.
Our Marketing Director has requested the transfers and has spoken with numerous TW employees but still no help in resolving the issues. As a last attempt, as President of our management company I am asking the executive group to contact me to allow these issues to be resolved prior to our contacting the media to discuss the poor service received. These issues are disrupting the operating of these new businesses and are unacceptable. Thank you for your assistance. Ann Hanson, President Excel Property Management, Inc Raleigh, NC
