Flag Time Warner Cable Customer Service Review

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I called TWC to cancel my internet because #1. My service (which is the highest speed internet they have) would always lag/drop/disconnect. And we use more than 4 different types of devices in our home for Internet, and #2. Because of the lag/drop/disconnect with the highest speed of internet, I decided to find another internet provider that was less expensive and worked proficiently. So I called TWC and spoke with a young lady named Emeka. During our conversation, with me telling her I wanted to cancel my account because of the 2 issues, she in turn was so eager to tell me about a promotion, that she was talking over me and not letting me finish what I had to say. . I told her we had found rates cheaper than the $86 a month internet with just about the same speeds for $50 with another provider. She was talking so fast and not letting me get a word in edge-wise. I kept telling her to slow down and explain to me what she was trying to offer. Look I'm from the city, but I swear it felt like I was talking to a city slicker that was trying to swindle me out of some money....and that she/TWC did. So she proceeds to tell me about an offer for existing customers only, for the same Ultimate Internet package that we had for $30, a $56 difference from that current bill. And everyone knows, money talks and well you know the rest. So I said to her, Emeka, give me a total of my bill monthly for this service. She assured me nothing would change as far as my service except for the price. And again, I made her quote to me my next months bill. Again she said.....$30 a month for 12 months. I said ok, I will stay on with TWC for that reason only. I get home from work last night and open my mail.....oh she made sure that the $30 promotion was on my bill, along with another $49.99 promotion. Ok so at this point I'm steaming hot cause it's midnight and of course you can't speak with anyone because it's past normal business hours. So first thing I did when I woke up this morning was call TWC to address the situation. I get yet another fast talking city slicker on the phone and he has an accent. I'm repeating myself telling him could he repeat himself cause I can't understand him. His name was Seyed. I've always gotten and written down the names of customer service reps for the simple fact that if I call you and you have all of my personal information then I want some information from you too. Seyed, smh.....I'm trying to tell him my situation because he is a representative for the billing department and in the middle of my complaint he talks over me and says I'm gonna transfer you to another department. I tell him no, I'm not done and before I could finish he transfers me. Now I'm trying to change my life and get right with God but, Seyed almost made me step up out my religion for a minute. So I took a deep breath and a man named Shawn got on the line and he was pleasant and mannerable and actually listened to my complaint with concern. And with listening to all of that, Shawn apologizes and tells me that Seyed transferred me to the wrong department. But he still took the time to look up my account info and help me with some things and transferred me to the correct department, which was Customer Solutions (Emeka's department). I spoke with yet another pleasant cust. rep named Jasmine who was patient in listening to everything. She went through my account and explained that the $30 was an upgrade to my already ultimate package and that basically Emeka made a mistake. Ok so it is what it is I don't understand why or what Emeka upgraded me to but it basically was an extra $3 a month to my already astronomical bill with lagging service. Jasmine said she would take my bill down to $75 a month and that's the best she could do. I wrote all this mumble jumble to say this.....I feel like I got duped, deceived, tricked, hoodwinked, hoaxed, swindled, mislead, fooled....you get the picture. Even though she tricked me for an extra $3, I don't like it one bit. I'm gonna call it like I see it and that's stealing. And I believe that God sees the evil in TWC even if it was for $3! God just may pull the plug on that entire corporation. I don't like the symbol they use for TWC anyways...it resembles the eye of Horus (creeps me out). And then they have the nerve to offer me cable for $10 a month? Honey please!!! If TWC offered me cable for $1 a year a still wouldn't take it because they'd probably still find a way to steal more money from me. I'm writing, not calling, not posting a status on FB, not emailing, not leaving a voicemail, not texting....I'm WRITING a letter and putting a stamp on it and mailing it to corporate headquarters the good old fashioned way, like when our parents generation got some real business taken care of by writing a letter of complaint to a company that may have misled them. And I got one more thing to say. Please believe when I say, I'm not being discriminative by also adding....Huge corporations and big companies. stop shipping OUR jobs overseas for the freaking tax breaks!!! You get these reps from other countries on the line and we can't understand them and some, not all, are absolutely rude and impatient when we can't understand their heavy accent. Keep OUR jobs here in America where the unemployment rate needs to be maintained. I mean, geesh TWC, you're already getting mo money and mo money, how much more do you freaking need? You can afford to pay our Americans the money when you trying to get an extra $3 out of me. No disrespect intended to other countries but shucks, it is what it is....we got our own problems here in America, we need all the money we can get...especially
If you are a TWC customer.


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