Pioneer customer service

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Customer Support

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  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 6am-4:30pm PT
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User Reviews

Posted by annoyed_customer

Horrible customer Service, will never buy a pioneer product again !
Customer service number never works and even if you get someone on the phone , they can't resolve your issue. Had to wait for 3 months to get replacement part for a receiver.

Not sure how this company is still in business!

Posted by Anonymous

Does A Company This Large Answer Their Phone. I Just Bought A 1k Reciever (sc-71) And I Cant Get Them To Answer The Phone For Questions. I Am Returning This And Going Back To Denon. They Have Great Customer Service!!!!!

Posted by san

been trying to reach them but the phone is continuously engaged... are they still in business?

Posted by golfergill

Missing parts from the factory sealed unit that I bought from a Pioneer retailer. Been trying for a week to get some help from Pioneer Parts department and Cust service in getting the replacements part but to no avail. Absolutely horrible customer service. The gal that I have been dealing with via email from the parts department is absolutely unhelpful and passes the buck to a Pioneer's sub-supplier who has absolutely nothing to do with the issue. Can't find a human being to talk to live. Tried many times. Guess, glory days of Pioneer are long gone. Horrible experience with Pioneer.

Posted by Insanestacy

At least I now know that I was not discriminated against with poor customer service! Pioneer used to be one f the industry leaders back in the day. Not anymore. We are done buying their products. Although, craploads of components are made " overseas " these days and Pioneer, or whoever, just sticks their name on them. Sears hasn't made Kenmore appliances in years!

Customer Service Ratings

Based on 191 votes.


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