Pioneer customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Pioneer.

Posted by Anonymous


Hi I' just got handed down this cool Pioneer VSX-321 multichannel reciever and I've been trying to use HDMI and set it up but the arc function and the HDMI setup don't show up on the reciever in the setup menu and I have two hdmis connected one on the out port of the reciever and one going to the arc HDMi Port and then I have another for the input

Posted by Anonymous


I need customer service for my VSXLX 302 7.2 channel AV REC 8127
As it is less than three year old
Help me Please!

Posted by Anonymous


You want $5.00 to tell me whether there's a driver upgrade for a drive I purchased from you??? Alrighty then, no more Pioneer products for me!

Posted by Baroldo


My MVH-X380BT works good, but the display is so dim you can't see it. No help from service, no fix, no anything. Don't buy Pioneer.

Posted by Anonymous


If you ever do get through to a person, don't expect much help. My MVH-X380BT display is so dim you can't see it in daylight. They told me that it's just the way it is. No fix, no anything. Don't buy on of these!

Posted by Anonymous


I just purchased 2 pioneer subs and 2 amps at walmart 3 months ago and they are already burnt and walmart will not return them nor can I get ahold of customer support. I feel I have been ripped off. I spent a lot of money on this equiptment for it not to last even 3 months and can't even return it.

Posted by Anonymous


I'm getting frustrated with my Pioneer Elite vsx lx301 I turn it on it keeps shutting back off I'm trying to reset it to factory default and it won't do it can you help me

Posted by Anonymous


1/10/17 I want to express my thanks to Gabe for all the help on setting up my vs45 he answered all my issues.Hats off to Gabe great job Thank You Glenn

Posted by Harry


On hold for 30 minutes waiting to reach a representative for Pioneer Customer Service. Not sure whether Pioneer equipment is that poor or whether Pioneer only has one person working the phones. Either way, this is the worst customer service on the planet.

Posted by Anonymous


I'm having the same problem that I noticed many are having with my VSX1020 (Serial # JDIL012651UA) Receiver. Just shortly after I bought it in 2011 it kept shutting off saying it had overloaded. then it would turned back on. So your Pioneer service people told because it was still under warranty that I cold take it to an authorize service shop (The Service Bench in Norwood, Ma.) where I live. But the problem has continues since. It was just a pain in the ass to keep taking all of the wires apart to keep bring it in the the shop. Upon looking in to this, I been told that many people have been having this problem with the VSX series. I would like to know what have you done to address this problem. it is pretty frustrating, Especially when I have friends over and it happens.



Richard Furtado

Posted by TERRY


Dialing Your Number It Rings Once And Then Busy Single, That Is Great Customer Service

Posted by Araujo


I want to report a lack of professionalism of its representative in the Brasil.N� £ solve any problem into her bag'm waiting-Resolution £ o my problem already almost three months.

Posted by Sharlyn


Impossible to reach anybody for support. My receiver isn't working and there is no way to find out what is wrong!

Posted by annoyed_customer


Horrible customer Service, will never buy a pioneer product again !
Customer service number never works and even if you get someone on the phone , they can't resolve your issue. Had to wait for 3 months to get replacement part for a receiver.

Not sure how this company is still in business!

Posted by Anonymous


Does A Company This Large Answer Their Phone. I Just Bought A 1k Reciever (sc-71) And I Cant Get Them To Answer The Phone For Questions. I Am Returning This And Going Back To Denon. They Have Great Customer Service!!!!!

Posted by san


been trying to reach them but the phone is continuously engaged... are they still in business?

Posted by golfergill


Missing parts from the factory sealed unit that I bought from a Pioneer retailer. Been trying for a week to get some help from Pioneer Parts department and Cust service in getting the replacements part but to no avail. Absolutely horrible customer service. The gal that I have been dealing with via email from the parts department is absolutely unhelpful and passes the buck to a Pioneer's sub-supplier who has absolutely nothing to do with the issue. Can't find a human being to talk to live. Tried many times. Guess, glory days of Pioneer are long gone. Horrible experience with Pioneer.

Posted by Insanestacy


At least I now know that I was not discriminated against with poor customer service! Pioneer used to be one f the industry leaders back in the day. Not anymore. We are done buying their products. Although, craploads of components are made " overseas " these days and Pioneer, or whoever, just sticks their name on them. Sears hasn't made Kenmore appliances in years!

Posted by Countryboy


I have the pioneer receiver hooked up to a boss surround sound. And I had a problem with the bass. It was working awsome for awhile, then I lost part of my bass. Called pioneer and talked to customer support. And the lady talked me through all the settings that I had no idea I had. We finally got to the sub setting and got it turned up. And now I have some awesome sweet bass again. The lady was very helpful and patient with me. And would like to thank her for all her help!

Posted by T


your service is a joke. i was on the phone waiting for over 5 mins. to get a lady that told me to buy a new remote and all i wanted was the codes to my sx 315 receiver. she told me that i had to contact some one else for that info. i will never buy a pioneer product again and i have bought them over all other brands. they have just lost a customer. thank you for nothing.

Posted by thisguyainthappy


the hours of operation here are ridiculous. 10-430p pacific?? i need to get a job here bc apparently they dont work but 6 1/2hrs a day!! and its when everyone is at work btw. as if this wasnt enough, the day i called was the fri BEFORE memorial day wknd and they were "closed for the holiday" are you friggin kidding??? yea not thanx.

Posted by Anonymous


Had a problem with my Pioneer receiver. Couldn't find a setting that I needed on my own. I was routed to the home audio department and the guy there knew exactly what I needed as soon as I described the problem. The hold time before reaching a person was about 20 min. After that, the problem identified and was corrected in a couple minutes.

Posted by disgustedwithpioneer


listen good.... don't buy Pioneer.... listen... one more time... don't BUY Pioneer... no support

Posted by Anonymous


Pioneer customer service is a joke...but it's not funny

Posted by Anonymous


Hmm, tried all combinations of options to speak to a live person & the recording kept saying "welcome to Pioneer Electronics... good bye" and hanging up. Then the phone number simply stopped working (all circuits busy) Guess they're not interested in repeat business.

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