Time Warner Cable customer service

Please find Time Warner Cable customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Time Warner Cable listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5:30pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is the direct line to their corporate customer service.

      If you need the direct number for your local market, click here to go to the customer service phone numbers page on the Time Warner Cable web site.

Executive Customer Service

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  • How to reach a live person:
    • Press 2 when recording begins
  • Hours of Operation:
    • This information has not been added.
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  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


This Is The Worst Company I Have Ever Done Bussiness With!!!! I Have Tried To Use Them More Them One Time Because I Believe In Second Chances But I Will Never Go Through This Company Again. I Would Rather Live Without Tv And Internet Then Ever Go Through Time Warner Again. They Charged Me For A Box That Was Returned And Then Sent Me To Collections For A Box That They Picked Up When They Set Up My Ex's Service. I Was Never Late One Time On My Bill Then They Send Me To Collections For A Box They Took Back???? What A Crap Company With Crap Customer Service People!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by coco4


You are the worst company I have ever dealt with. You are probly worst than duke energy and their mothers suck cok in hell.
Direct tv is the way to go. No liars, no cheats, no runaround. You sound like my ex!;!!!!

Posted by erica


Am so upset right now I made arrangement for time Warner to take money out my account the money been in their since the 10of April and they we're to take it out the 11and still yet they still have not taken it out at all and now they want to take more money and over charge me yea right Erica baker very upset at this moment

Posted by Anonymous


I am glad to read the comments below. Now I won't have to list all of my problems. What a MESS. I have all three services and hate to give up the phone and the internet because you slam me if I drop one service. Going shopping . . .

Posted by chaska


Whatever service you have now, don't switch to TMC. I did so and they have raised my bill to a ridiculous level....much higher than what I was paying to AT & T and Earthlink~!

Customer Service Ratings

Based on 1,343 votes.

1.6

Get Immediate Help

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Corporate Office

Locate the Time Warner Cable corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Time Warner Cable customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Time Warner Cable hours of operation for locations near you!. You can also find Time Warner Cable location phone numbers, driving directions and maps.

Time Warner Cable customer service news

Comcast-Time Warner Cable merger is a bad deal

But look at J.D. Power's “overall satisfaction” and “customer service” ratings, and you'll find that, for both residential Internet and television services, both Comcast/Xfinity and Time Warner Cable scored either the lowest grade possible or, at best ...


Time Warner Cable spools up digital signage for NYC flagship store

According to Time Warner Cable, the new flagship location "features an innovative retail concept aimed at providing customers with exceptional customer service. The flagship also provides customers an interactive experience to learn about and enjoy ...


Opposition grows to Comcast-Time Warner Cable deal

Consumerist, a blog put out by the non-profit parent of Consumer Reports, has claimed that Comcast's already-bad customer service would only get worse if the merger was approved. © 2014 CBS Interactive Inc.. All Rights Reserved. Shares. Tweets; Stumble.

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