Posted by ca
WORST COMPANY I HAVE DONE BUSINESS WITH!!!. Long story about billing issues but I'm sure you all have heard the complaints many times. They will lie from the install cost to why your service was disconnected when you did not even have a bill due. Service has been connected for 3 weeks and I have been disconnected 4 times. Everytime you call and hold for 20 to 30 minutes you are told a different LIE and no one can see all the previous calls. Called yesterday and after holding 20 minutes a rep answered and asked me to hold - all she did was put me back in the queue and I waited another 15 min. PUC need to fine TWC for horrible service. I am now on my way to the PUC website. Will be filing a complaint today.