Time Warner Cable customer service

Please find Time Warner Cable customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Time Warner Cable listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5:30pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This is the direct line to their corporate customer service.

      If you need the direct number for your local market, click here to go to the customer service phone numbers page on the Time Warner Cable web site.

User Reviews

Posted by Anonymous

We have been without cable and Internet since 2:30 this afternoon. It is now 10:14 pm . We have missed two shows we wanted to see. Service stinks. We will be going to direct tv.

Posted by Jane

Thank you for downloading my new Time Warner upgrades. I have only watched TV since about an hour ago, but everything is so much better. Thanks again. Hope this system has solved a lot of problems.

Posted by Anonymous

I Read On The Interenet That Twc Is The Worst Cable Co In The Us For Service, You Would Think They Could Work Harder To Improve That, Now It Seems Like Calls Are Routed To Out Of The U.s. If Twc Can't Handle Their Businnes The Should Sell Out To Someone That Can.

Posted by Anonymous

I called to pay my bill today and was talked to VERY RUDELY by a customer service person. The person, who said her name was Shawn working from the Dallas Texas office, spoke quietly and sounded like she had her mouth full. When I asked her to repeat something that I couldn't understand, she practically screamed at me. I don't know where Time Warner finds these people, but they obviously do not know how to treat people with kindness and respect!! After all, it is the paying customers like me who really employ them!! I am totally disgusted with Time Warner!!!

Posted by Anonymous

We bundle service wth time warner nothing is working since this morning . No tv , phone line and internet . Can some help us and tell us what us going on I live in rowland heights California

Customer Service Ratings

Based on 1,353 votes.


Get Immediate Help

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Time Warner Cable customer service news

Comcast: Do Strong Earnings Sweeten the Time Warner Cable Deal?

“Our focus on the customer experience continues to drive our success as we deliver the most innovative products in the industry and make measurable progress in customer service,” commented Comcast Chair and Chief Executive Officer Brian Roberts in the†...

Groups Protest Time Warner Cable Merger Outside Comcast Meeting

“For us this merger means sky-high prices, lousy customer service and too few companies controlling the future of communications in the United States. It's time regulators in Washington ignored the lobbyists, listened to the public and rejected the†...

Time Warner Cable Doesn't Have To Keep Records Of Your Complaints So Shut ...

We'd like to do a little customer service satisfaction survey. Do you find dealing with Time Warner Cable, which is probably your broadband provider if Comcast is not, the most awful thing you can imagine or only in the top ten? Haha it doesn't matter ...

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