Time Warner Cable customer service

Please find Time Warner Cable customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Time Warner Cable listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5:30pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is the direct line to their corporate customer service.

      If you need the direct number for your local market, click here to go to the customer service phone numbers page on the Time Warner Cable web site.

Executive Customer Service

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  • How to reach a live person:
    • Press 2 when recording begins
  • Hours of Operation:
    • This information has not been added.
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  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by ca


WORST COMPANY I HAVE DONE BUSINESS WITH!!!. Long story about billing issues but I'm sure you all have heard the complaints many times. They will lie from the install cost to why your service was disconnected when you did not even have a bill due. Service has been connected for 3 weeks and I have been disconnected 4 times. Everytime you call and hold for 20 to 30 minutes you are told a different LIE and no one can see all the previous calls. Called yesterday and after holding 20 minutes a rep answered and asked me to hold - all she did was put me back in the queue and I waited another 15 min. PUC need to fine TWC for horrible service. I am now on my way to the PUC website. Will be filing a complaint today.

Posted by Anonymous


I don't know what is going wrong with your new system, but half of my saved programs will not play. They jump and jerk a couple of times, then they just stop. What a mess. I either need a new DVR or you need to fix all the quirks in your system. VERY FRUSTRATING.

Posted by Anonymous


What I don't understand is why are you trying to confuse the public? Because in the commercial you state that the price is $14.99 per month. Then you state that the price is $84.99 a month. Because the public doesn't know what to pay. Don't confuse the public.

Posted by Anonymous


This Is The Worst Company I Have Ever Done Bussiness With!!!! I Have Tried To Use Them More Them One Time Because I Believe In Second Chances But I Will Never Go Through This Company Again. I Would Rather Live Without Tv And Internet Then Ever Go Through Time Warner Again. They Charged Me For A Box That Was Returned And Then Sent Me To Collections For A Box That They Picked Up When They Set Up My Ex's Service. I Was Never Late One Time On My Bill Then They Send Me To Collections For A Box They Took Back???? What A Crap Company With Crap Customer Service People!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by coco4


You are the worst company I have ever dealt with. You are probly worst than duke energy and their mothers suck cok in hell.
Direct tv is the way to go. No liars, no cheats, no runaround. You sound like my ex!;!!!!

Customer Service Ratings

Based on 1,347 votes.

1.6

Get Immediate Help

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Corporate Office

Locate the Time Warner Cable corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

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Hours of Operation

Find Time Warner Cable hours of operation for locations near you!. You can also find Time Warner Cable location phone numbers, driving directions and maps.

Time Warner Cable customer service news

Time Warner Cable spools up digital signage for NYC flagship store

According to Time Warner Cable, the new flagship location "features an innovative retail concept aimed at providing customers with exceptional customer service. The flagship also provides customers an interactive experience to learn about and enjoy ...


Will Time Warner Cable (TWC) Earnings Outperform?

As a survival strategy, management has decided to implement a three-year plan: adding significant residential customers and maintaining the momentum in the upcoming quarters, gaining customer confidence by means of enhancing customer service, and ...


Time Warner Cable Doesn't Have To Keep Records Of Your Complaints So Shut ...

We'd like to do a little customer service satisfaction survey. Do you find dealing with Time Warner Cable, which is probably your broadband provider if Comcast is not, the most awful thing you can imagine or only in the top ten? Haha it doesn't matter ...

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