Time Warner Cable customer service

Please find Time Warner Cable customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Time Warner Cable listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5:30pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This is the direct line to their corporate customer service.

      If you need the direct number for your local market, click here to go to the customer service phone numbers page on the Time Warner Cable web site.

User Reviews

Posted by Annoyed

We are trying to open a new account with TWC since mid last month, they need to run 175 feet cable underground from the street to our house, so far, they keep switching us from one department to another with stories and excuses, but so far, nothing, funny, we have the DISH for the last 10 years and our internet from Frontier, our local phone Company with great customer service, although they make mistakes on every work order, they always try to fix it, but I guess TWC have enough customers, no need for new ones!! strange operation!!!

Posted by Anonymous

hours of operation NOT AVAILABLE is all anyone can tell me when i call customer service and you can barely understand them. I called to change my address and have the service terminated. I need to return their equipment (I'm moving out of state) and i don't want to waste my time continuing to go to a closed local office. Does anyone ever work in the office? This on top of other stupid comments they make and their prices is the biggest reason i will not continue service with them when i move.

Posted by Anonymous

We have been without cable and Internet since 2:30 this afternoon. It is now 10:14 pm . We have missed two shows we wanted to see. Service stinks. We will be going to direct tv.

Posted by Jane

Thank you for downloading my new Time Warner upgrades. I have only watched TV since about an hour ago, but everything is so much better. Thanks again. Hope this system has solved a lot of problems.

Posted by Anonymous

I Read On The Interenet That Twc Is The Worst Cable Co In The Us For Service, You Would Think They Could Work Harder To Improve That, Now It Seems Like Calls Are Routed To Out Of The U.s. If Twc Can't Handle Their Businnes The Should Sell Out To Someone That Can.

Customer Service Ratings

Based on 1,354 votes.


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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Time Warner Cable hours of operation for locations near you!. You can also find Time Warner Cable location phone numbers, driving directions and maps.

Time Warner Cable customer service news

Time Warner Cable Doesn't Have To Keep Records Of Your Complaints So Shut ...

We'd like to do a little customer service satisfaction survey. Do you find dealing with Time Warner Cable, which is probably your broadband provider if Comcast is not, the most awful thing you can imagine or only in the top ten? Haha it doesn't matter ...

Comcast: Do Strong Earnings Sweeten the Time Warner Cable Deal?

“Our focus on the customer experience continues to drive our success as we deliver the most innovative products in the industry and make measurable progress in customer service,” commented Comcast Chair and Chief Executive Officer Brian Roberts in the ...

Time Warner Cable's Newest Bundle: Unexplained Rate Increases And Pro ...

When the L.A. subscriber asked TWC in a customer support web chat why she was seeing such a large increase in her bill, he answered, “I can check that the reason for the price increase is the recent price on the account for all the customer.” When she ...

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