Posted by Anonymous
We had a Bell repairman last week who lacked simple manners. We have been undergoing renovations and switched all our services to Bell 6 months ago. Our electrician switched our phone Jack from the kitchen temporarily to our tv room and then to its final spot in our office. The Bell technician started by criticizing the electrician's work, accusing him of using the wrong tool ( that part was true) and then proceeded to tell me that if someone from Bell had done that work he would have them gone by the next day. I had no idea that I had such an important person doing my repairs. He accused them of messing with the outside line but they hadn't touched those. Then when checking for another Jack upstairs he told me "I can leave right now if you don't want my help." I hadn't raised my voice, criticized him or used inappropriate language. We are senior citizens and have had a Bell landline for over 54 years. We never had anyone from Bell before who was anything but caring and professional. I don't usually complain about this kind of thing but I spent years dealing with the public in my professional career and would never have spoken or treated any customer like that.