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Today is my first day with TWC an I've had to call the support line. Although they couldn't fix my problem they also didn't call me back for a follow up survey they ask me to do before speaking with a rep, uuummmm wonder why lol. After many tries to restore service they came to the conclusion that the signal was down in my area, well all the other TV in the house have service an when I told him this he said"are you sure" then I got very discouraged in his ability to fix my problem an felt his response to the signal being down in my area was just to conclude our call. So since I did not receive a follow up call in 15 minutes concluding the support call to give them feed back, I thought I would make this post to say I'm not a satisfied customer an was not helped at all during my support help line call. Thanks anyways. You'll hear from me in the am, well in a few hours.


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