Read the reviews below to see the experience other people have had when dealing with customer service from Michaels.
I have not received an item under the shipment number 7300110656983225. It is a 5 oz tube of titanium white made by Golden Acrylic paint. I have tracked it and it seems to have not left the warehouse. Michaels had to delegate the order to another company. It seems my PayPal has already paid for it from my account. Please advise as soon as possible. Patricia Schneider".
I sent my mobile phone no. in (they say you get 25% off purchases). I had tried to use it in the store and they told me I couldn't use it. Then I had to call Michaels to find out why I couldn't use it in the store. Was told I could only use it online. WHAT? Nowhere does it say use only online!! So, I removed my mobile no. I am really annoyed. I refuse to order anything online and have to pay those outrageous shipping fees for a few things. I suggest Michaels makes it clear you can only use that 25% ONLINE! Or, allow us to use it in the store too.
Went to Michael's in wausau today sign showed the (2)items were on sale for 9.99 yet was charged 14.99. I told the lady and she said whatever they came up as is what they . Yet she could plainly see the sign was 9.99. As soon as I left the store she came ND took the sign down. The sign sign good thru 12/24. Very unhappy of the way I was treated.
Michaels will take your order for items not available in store... so you add a few other things since they will be delivering anyway... then they cancel the clearance stuff, send the other items ( now the $7 shipping matters because those things were available in the local store)
To top it off- the invoice in the package you get doesn't tell you the rest was cancelled!! You are stuck paying for delivery you didn't need- and without the stuff you really wanted.
No recourse/- no refund of shipping. No rain check on clearance stuff or a replacement. Just seems like you should Take the order if you can't Fill the order- but the hold the Customer Accountable- BUT NOT YOURSELF!
Wont give my many hundreds of dollars a year to Michaels anymore- I was disrespected by their process and a unconcerned customer service. DONE!!
Beware
On 4/9 , I tried to call customer service twice and was on hold each time for 20+ minutes. Received a notice that my order had been cancelled for 1-3 reasons ! It showed that I ordered 1 skein of yarn for $4.79????
My original order was for a required minimum of 3 skeins per Michael's website plus one small accessory item for a amount $21.36.
I need the entire order cancelled!! $21.36. Not just $4.79.
I checked with the store in Eagan, MN and Nathanan employee found the yarn in stock as indicated on Michael's website! Whoever was responsible for reading and filling the order was clearly incompetent!
YOUR ONLINE ORDERING IN WELL BELOW STANDARD AND YOUR CUSTOMER SERVICE IS AWFUL!
I happened to be in the Manchester, NH store on Thursday, 12/20/2017.
Having worked in retail, for more than 40 years, I was more than pleasantly surprised
to find this store to be very, very organized (despite it being 5 days before Christmas)!
Aisles were clear, displays were well signed, condensing of Christmas merchandise (moving to the aisles and to the front of the store) was incredible! Spoke to MOD Fran...highly visible, available for questions and delivering answers!!!
What I find amazing at this time of year...when I ask: "Are you the Store Manager?"--the look of horror, I usually get...Fran was wonderful and very, very delightful to deal with...
She really be recognized for her attention to all aspects of the business...especially your customers! ....when I was leaving, a man approached about a purchase he had made the day before, without a coupon....Upbeat as I had witnessed, she smiled, and said "Follow me to the registers!"
What an asset to your company!!! This is someone you should truly value!
Lately, every time I click on your emails or ads, all I have is a Transmission problem. Can't shop anymore for a few months now. Frustrating!What have you done to your system? I have to shop elsewhere. Fix your system, please! I have no problem with Jo-Ann Fabrics or AFloral.
I have been a michaels customer forever, I recently bought a clip frame and hung up my favorite poster, last night I was almost killed, the frame snapped apart and almost slit my throats with the glass that fell on my bed as I was sleeping!!!!!! Btw the salesman put the poster in the frame for me!!!!!
I was shopping in Michaels tonight in Goldsboro,NC and and a manager walked up and yelled at a cashier in a store full of people.I was BAFFLED!!My husband and I felt terrible!While standing there she(the cashier) had just called for back up and no one came initially.This particular manager is usually rude in nature but today was UNBELIEVABLE!!I will NOT be spending my money in this store and I hope she receives the justice she deserves!
Clerks at the Pinole CA store were not advised that there was a problem with Michaels and Bank Americard. Therefore, my mom had to use cash for her purchase when her card was denied. She was only told the card did not go through! This left my mom in a quandry so she called the Bank Americard customer service number when she got home. It wound up to be a 45 minute call and at one point she was transferred to their fraud department! She was exasperated to say the least. She is 93 years old. All this because the card issue with Michaels was not explained to her. She had made other purchases with her card during this past month and couldn't understand why the problem at Michaels. She also was very embarrassed because the line at the cashier was getting longer and longer while the clerk was trying to get the card to clear. Why weren't the clerks advised to let Bank Americard holders that there was an internal issue instead of making the customer feel embarrassed?
I received exceptionally poor customer service at your store located at the Perimeter, in Atlanta, Ga.
I was in possession of discount coupons that I received online from your company. I was trying to use the 40 percent discount off all pencils as spelled out on the coupon. The store manager would only accept buy one, get 50 off one.
He stated that the coupon was a corporate mistake, and he could only honor the one with buy one, get 50 off. At that point he said it's a corporate problem, they need to deal with it.
I ordered online tonight, with added shipping. Hopefully your company can work together better in the future to honor coupons sent from you to your consumers- only to be refused in the store.
Thank you for your time.
Dale Stanley
Hello- I was at the Michael's Wake Forest NC location on Wednesday December 28. I had my two children ages 3 and 1 with me. I went into the store and put my 1 year old in the cart and my 3 year old walked around next to me to go find the items I went into the store for. After I found the items I wanted to purchase, we went to go check out. While at the register checking out, my 3 year old was reaching to get something out of the cart and the entire cart fell over on its side-on top of her- and my son was sitting in the child seat went down with the cart as well, hitting his head on the floor and knocking over a wrapping paper display. They were both screaming in tons of pain. NO ONE in the store tried to help us at all. I am trying to console 2 screaming children, and all the lady at the register wanted me to do was to swipe my card to pay. There was a huge line of guests waiting to check out and they were all staring at me like I was a terrible mother. Like I did something wrong. I have never had any issues with my daughter riding/standing on the back of carts..that is what they are made for. I didn't realize it would cause the entire cart to fall over and injure both of my children. And, I was completely upset that no one in the store offered to help me. As mentioned, their only concern was making sure I paid for my items and got out of the store. I finally ended up paying and leaving, and literally sat in my car and cried for a good 30 minutes before returning home. I am very disappointed in the way the employees/ staff handled this situation and upset that my kids had to get injured in the store and they were not doing anything wrong.
I went to Michaels today to pick up an expensive framing project that cost over $300.00. I was totally shocked as to what the framer had done for this project. She forgot to put in the fillet, it was framed upside down and backed the picture with white paper. This was totally despicable! All she said was "My Bad." Her badge said she has 15 years experience. I feel this was intentional. Now with the
Holiday rush and driving, I now have to go back in a couple of days. Afterwards she just smirked at me!
Been shopping at Michael's for years! I've always had a good experience. Yes, sometimes you have some young , new employees that are not up to speed but they'll get there! If I have a problem I ask to speak to a manager and I always get help with what I need. I shop at the Mission Viejo (manager Nick) and Foothill Ranch Stores and they are always friendly and clean.
I went to Michaels looking for a stable but found nothing at all about Jesus. I spoke to 1 of the workers who told me certain people are "offended" with Jesus and that the store even censored the word God out of 1 of it's Christmas songs! I went back around Thanksgiving to see if anything that honored the reason for the season was available but found nothing! I spoke with the manager who told me Christmas was not about Christ but Santa-that only Christians acknowledge the birth of Christ! My satement-then don't make money off Christmas because there is no Santa and Christmas means Christs birth! I will never shop here again but will go to Hobby Lobby!
I have had trouble with the Orland Park Store, ( Illinois) in the past and thought that I would give them another chance with a phone call looking for a Scrapbooking FUSING TOOL. Of course, I do not expect a busy store to stop everything and go look for my item, but when the person answering the phone says she will get someone else to check on that item and I am still on hold ten minutes later ( only because I am multitasking and polishing my nails), I finally hung up! No one checked in to say it would be a few minutes more nothing! Just the sound of being on hold! FORGET IT NOW! I will never go there again and because that store is so disrespectful nor another Michael's Store!
I've been in a Michael's store lately and I've seen how the employees seem VERY UNHAPPY & the customers seem to feed of it!! I don't enjoy going there anymore!! There is NO HELP! I pretty much ask a question and the employees act as though they can't help cause they CAN NOT TALK!! I'd rather go to JO ANN'S or HOBBY LOBBY & if you will not make the atmosphere better I will go on Facebook, Google, etc! And let people how you treat the EMPLOYEE'S!!! By the way I saw a manager at the Torrance store timing the cashiers & that's fine but you better be putting in consideration that how many stuff the customer is buying, how big, little, breakable, if the customer might need to change mind cost over bought (might have to take items off), can't find coupon paper or phone! Liked the return line separate, your regular line can get long & after the holiday it could get longer with returns!! Also. How do you know people don't go in & get another same item & return it!! Who is watching if to busy & can't do customer service! Cause a customer can't talk that is rude & NOT FRIENDLY!!! Not sure if have any knowledge cause they are not allowed to talk!! Just over all very unfriendly store!!!
I've been in a Michael's store lately and I've seen how the employees seem VERY UNHAPPY & the customers seem to feed of it!! I don't enjoy going there anymore!! There is NO HELP! I pretty much ask a question and the employees act as though they can't help cause they CAN NOT TALK!! I'd rather go to JO ANN'S or HOBBY LOBBY & if you will not make the atmosphere better I will go on Facebook, Google, etc! And let people how you treat the EMPLOYEE'S!!!
I was an employee of Michael's in the Port Chester store and all I could say is the management need to be trained again on how to deliver customer service not only to the customers but to their employees. The staff is totally GREAT and I hate the fact that I'm no longer working with them. It seems like the managers leave home with an attitude and come to work to vent on the employees. I haven't been there but maybe a month and the training is terrible because no one shows you anything; you're basically learning on your own or if another team member helps you out. I got so tired of the way I was being spoken too there and as a friendly smiling person which the customers all said they are so happy to have someone like me there to brighten the place it was a disaster to work for such management as that. There's never enough staff to cover any shifts which leaves pressure on the closing staff to try and maintain the store before and after closing. I even heard how one manager talked down to another manager. This store need to be evaluated because I could go on and on.
