Flag Michaels Customer Service Review

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Hello- I was at the Michael's Wake Forest NC location on Wednesday December 28. I had my two children ages 3 and 1 with me. I went into the store and put my 1 year old in the cart and my 3 year old walked around next to me to go find the items I went into the store for. After I found the items I wanted to purchase, we went to go check out. While at the register checking out, my 3 year old was reaching to get something out of the cart and the entire cart fell over on its side-on top of her- and my son was sitting in the child seat went down with the cart as well, hitting his head on the floor and knocking over a wrapping paper display. They were both screaming in tons of pain. NO ONE in the store tried to help us at all. I am trying to console 2 screaming children, and all the lady at the register wanted me to do was to swipe my card to pay. There was a huge line of guests waiting to check out and they were all staring at me like I was a terrible mother. Like I did something wrong. I have never had any issues with my daughter riding/standing on the back of carts..that is what they are made for. I didn't realize it would cause the entire cart to fall over and injure both of my children. And, I was completely upset that no one in the store offered to help me. As mentioned, their only concern was making sure I paid for my items and got out of the store. I finally ended up paying and leaving, and literally sat in my car and cried for a good 30 minutes before returning home. I am very disappointed in the way the employees/ staff handled this situation and upset that my kids had to get injured in the store and they were not doing anything wrong.


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