NordicTrack customer service

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Customer Service

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Phone: 877-993-7999

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User Reviews

20
Sep

Posted by Ruben


on 9/20/22 at 12:11PM

So disappointed with these folks, placed an order for treadmill in Aug 22 and waited till Sep 2oth to get an update they can't figure out what happened with the financing and no one cared to reach out to customer and inform them. I waited for almost a month for this product to realize I'm barely placing an order??? what a bunch of fools. When I asked to cancel the order, the response is, "oh ok no problem" what kind of training did you get? you have a customer mad and you don't have any customer retention policy and total un-accountability. Idiots!!!

18
Jul

Posted by rod


on 7/18/22 at 4:03PM

ive been on hold for hours wanting to talk to someone about parts for my commercial xm elliptical

09
Jan

Posted by Anonymous


on 1/9/20 at 12:43PM

Is very unnecessary to get stock on a computer for 1 hour gust to ask a simple question about my Audiostrider 990, company should have a department to answer simple questions thanks.

30
Oct

Posted by Wensanti


on 10/30/19 at 10:41AM

I was having a proving with the incline returning to a level position for over two months. Called to get it repaired the Tech that came noticed the cracked frame did not do the repair do to the cracked frame which automatically would cause for a replacement machine base on lifetime warranty. I asked if I could dust it off he said don't worry it's not a big deal. However due to the dust and what they say was a spot of rust on the bottom of the machine they voided the warranty and I got nothing no repairs nothing. ... As a disabled combat Army veteran I suffer from injuries I got during a patrol in Iran as a US Army Ranger. I use my treadmill because I cannot be around large amounts of people. NordicTrack was an excellent solution for me and helped me in my treatment. When I called for repairs the tech found a crack on the frame and said NordicTrack would replace the machine with its lifetime warranty. he took pictures of the cracked frame and they said I failed to maintain the machine saw rust on the bottom of the machine and therefore voided my warranty. I ask for an exception to this policy and they replace the treadmill. I have proudly given ** years of my life to protect the freedom of the US citizens gotten shoot four four time and on this last engagement drove over and IED which was the one that incapacitated me or else I would still be out there without hesitation. I hate to say this and I don't beg but have compation and a little pride on what the people in the military suffer without a whimper and for this one time do the right thing and replace the machine. I will sign a document which would absolve you of any further warranty. Show you care and that you support those that protect you.
The machine is used in my second bedroom so I can watch TV during my use of the Treadmill. I moved it with some friends to the garage so the tech would have room to work with the machine which was under the machine. while it sat there it got dusty. with the dust they said I was not maintain the machine I asked how could dust impede the function of the machine. do cars that get muddy stop working?
Simply live up to the warranty and if you feel I am a liability. I will sign a waiver to forgo and future warranty or repairs.
I paid in full I maintain the machine as if were new that's what we are thought in the military and that's what I do. I recommend this company to all that want to start to lose Wight and an at home exercise regimen.
I called everyone including the corporate office, I never once low my temper I know that would not accomplish anything. The higher I went I would of expected that person like in any company would have the authority to make an exception. all I got was a broken record. These are expexpensive machine almost like buying a used car. I live on a very low fixed income the one I purchase I received donations from friends and the VA that's the only way I was able to get that treadmill. No one seemed to care or have the time to point me in the right direction to the person that can make that call. I write only to get no response. I have made a BBB compliant perhaps I may get a resolution that way but from what I have seen they stick to their guns and customer satisfactions does' seem to be a commitment to them. How sad for all of us.

27
Sep

Posted by Anonymous


on 9/27/19 at 5:22PM

Terrible costumer service

View all 20 NordicTrack customer service reviews »
Customer Service Ratings

Based on 79 votes.

3.0

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