Posted by Anonymous
My pickup was missed Friday. Got an email saying it would be picked up on Saturday. Logged into account and now WM is saying my pickup will be the 19th so apparently aren't picking up today as previously told.
Waste Management customer service
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- Hours of Operation:
- Mon-Fri: 8am-5pm
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- The number above is for the main Waste Management customer service desk. You may be better off finding the number for your locality at http://www.wm.com/request-zipcode.jsp.
User Reviews
13
Jan
02
Jan
28
Dec
Posted by Anonymous
These people are beyond horrible! I called this morning. On hold for 44 minutes. Called back and was giving option for them to call back. They called 2 hours later, I just hung up after being on hold 1 hour and 17 minutes. Called another number I was given. BACK ON HOLD. My bill is $69.89 every 3 months. They are taking this payment from my bank account EVERY MONTH. I can see it on my account but can't get it fixed. I emailed them yesterday. She got back to me today. Said she doesn't see that! I emailed her with attached screenshots from the last 3 months to show her. NO response at all! The 3 months is as far back as I went at this time, but I may find more when I really get into it! I think the Attorney General will be my next move!
22
Dec
Posted by ugh
I think WM is purposefully messing with its customers. We have no choice but to use them and they know it. When you call, it's almost impossible to get a person. The computer just bounces you around. If you finally get a human, they transfer you to another department. Rince and repeat. I've spent about 45 minutes this morning trying to rent a dumpster, but it is proving to be impossible. Now I'm on hold having been transferred again without warning and am typing this. Seemingly nobody at this company is in charge of setting up dumpster rentals.