Adobe customer service

Please find Adobe customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Adobe listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Press 1 two times
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • No phone support for Flash or Shockwave players

Technical Support

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  • How to reach a live person:
    • Press # repeatedly until you arrive at a menu asking if you are a MAC or Windows user. Make your selection (1 for MAC, 2 for Windows) and you will be transferred directly to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Brother Dan


I love Adobe products, but I LOATHE having any kind of issue because of the lack of support. I've been trying to update my Creative Cloud desktop for two weeks. I've been through everything I can find on their website regarding advice, tutorials, etc. The answers available are all dead ends, and I have yet to find a way to get through to customer support. Yes, they have a button that says "Contact Support", but then they only let you read other users' questions and the associated answers. The answers refer you to the same tutorials that I've already been through more than a dozen times. When I try to submit a new question to the forum, of course the message says "that page is not available." WTF??!!! I am totally frustrated, in case you couldn't tell. It looks like I will be migrating to an Avid system as soon as I can afford it (not that Adobe is cheap, mind you).

Posted by Anonymous


There is no excuse for any department of any organization not to answer the phone. Ihave been listening to this dreadful hold music for what seems like hours now

Posted by anonymous


Adobe service is nil. I can't attach images to emails and now Elements 6 won't even accept my new images from flash card.. Y'all are right they should be out of business but where is the competition?

Posted by Anonymous


May 16th 2014 called and it immediately goes to the hold music. Pressing # repeatedly had no effect whatsoever. This company needs to be reported the Federal Trade Commission by thousands of dissatisfied customers.

Posted by Anonymous


Perhaps I should just give up trying to find an answer that could lead to a purchase - But Hey, the stock price is still ticking upward so I'm pretty easy to satisfy.these days. My question If anyone is reading these: I have a license for Acrobat 9 standard. What does an upgrade to Acrobat XI cost? and how could I order it. If youer answer is the ridiculous $299 do not bother to reply/

Customer Service Ratings

Based on 203 votes.

2.7

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Corporate Office

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Customer Service Scoreboard

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Adobe Manuals
Adobe customer service news

Malaysia Airlines fuels digital business transformation with Adobe Marketing Cloud

“We're undertaking a huge digital marketing platform consolidation across the group over the next three years,” said Mr Dacko. “The integration of off-line customer data from sources such as our loyalty program and customer call center, together with ...


SoundConnect Expands Distribution of Adobe Connect Event Module

The "Partner's Choice" Award showcases SoundConnect's long-term commitment to technology solutions and customer service excellence. SoundConnect also made its debut on the Inc 5000 list; recognized as the 811th fastest growing company and the ...


Datalogics Announces Availability of Adobe® Reader Mobile SDK 10 and ...

Adobe Reader Mobile SDK 10 and Adobe Content Server 5 are both available from Datalogics directly or through their distribution partner EAST Co. for the Japanese market. Existing customers can contact their technical support Engineer for availability ...

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