Adobe customer service

Please find Adobe customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Adobe listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Press 1 two times
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • No phone support for Flash or Shockwave players

Technical Support

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  • How to reach a live person:
    • Press # repeatedly until you arrive at a menu asking if you are a MAC or Windows user. Make your selection (1 for MAC, 2 for Windows) and you will be transferred directly to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


Perhaps I should just give up trying to find an answer that could lead to a purchase - But Hey, the stock price is still ticking upward so I'm pretty easy to satisfy.these days. My question If anyone is reading these: I have a license for Acrobat 9 standard. What does an upgrade to Acrobat XI cost? and how could I order it. If youer answer is the ridiculous $299 do not bother to reply/

Posted by Anonymous


pain in the butt …why doesn't adobe address all these issues? why call it customer service? it is NOT service. Horrible frustrating experience. Get your act tog.adobe.

Posted by Minette


How to reach a live person does not currently work. Pressing 1 gets you information about the recent security alert. Keep pressing keys for specific products, and when you get to the one in question, select "Other questions."

Margret

Posted by Legal Eagle


After spending 2 hours on the phone with a promise for a level higher to get back with me to resolve the issue, being on hold 1 hour last night only to get the call disconnected, I phoned the corporate office advising them that I refuse to work with the worst customer service ever. She could have cared less, had no problem giving me an address where I could send a certified letter to stop auto renewal. Let's put this company out of business. Refuse to send anymore money to them. Personally, I would never treat my clients in the manner that Adobe treats its' customers. They are a Horror!!!!!!

Posted by Kimberly


I have cs5 and I have loaded windows 8 ( bad idea) I can not get my cs5 to accept raw NEF files

Customer Service Ratings

Based on 198 votes.

2.6

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Corporate Office

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Customer Service Scoreboard

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Adobe Manuals
Adobe customer service news

Adobe Opens Up CC Photography Bundle to Everyone for a Limited Time

Per a chat with Adobe customer service the $9.99 sign up by December 2 is now the only deal on the table. It was pointed out that having a registered copy of CS6 doesn't make me up to date, CC is the current version. So those of us who have be faithful ...


Adobe Showcases 'Reinventing Marketing' Theme at 2014 Summit

REI Uses Adobe Marketing Cloud. Brad Brown, senior vice president of digital retail and customer support at REI, joins Adobe's Brad Rencher onstage to discuss how consumers have changed and how to connect and draw customers into a company's brand.


SoundConnect Expands Distribution of Adobe Connect Event Module

The "Partner's Choice" Award showcases SoundConnect's long-term commitment to technology solutions and customer service excellence. SoundConnect also made its debut on the Inc 5000 list; recognized as the 811th fastest growing company and the ...

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