Adobe customer service

Please find Adobe customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Adobe listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Press 1 two times
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • No phone support for Flash or Shockwave players

Technical Support

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  • How to reach a live person:
    • Press # repeatedly until you arrive at a menu asking if you are a MAC or Windows user. Make your selection (1 for MAC, 2 for Windows) and you will be transferred directly to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I was charged twice for your product and I didn't order it at all . And #421512225869. I want these charges removed from my account now. I can't even find a real way to talk to anyone regarding this. Each charge was$21.25 and I want that money back!!!! As fast as you took it. Thank you. Deena Goodman

Posted by Brother Dan


I love Adobe products, but I LOATHE having any kind of issue because of the lack of support. I've been trying to update my Creative Cloud desktop for two weeks. I've been through everything I can find on their website regarding advice, tutorials, etc. The answers available are all dead ends, and I have yet to find a way to get through to customer support. Yes, they have a button that says "Contact Support", but then they only let you read other users' questions and the associated answers. The answers refer you to the same tutorials that I've already been through more than a dozen times. When I try to submit a new question to the forum, of course the message says "that page is not available." WTF??!!! I am totally frustrated, in case you couldn't tell. It looks like I will be migrating to an Avid system as soon as I can afford it (not that Adobe is cheap, mind you).

Posted by Anonymous


There is no excuse for any department of any organization not to answer the phone. Ihave been listening to this dreadful hold music for what seems like hours now

Posted by anonymous


Adobe service is nil. I can't attach images to emails and now Elements 6 won't even accept my new images from flash card.. Y'all are right they should be out of business but where is the competition?

Posted by Anonymous


May 16th 2014 called and it immediately goes to the hold music. Pressing # repeatedly had no effect whatsoever. This company needs to be reported the Federal Trade Commission by thousands of dissatisfied customers.

Customer Service Ratings

Based on 204 votes.

2.7

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Corporate Office

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Customer Service Scoreboard

See detailed Adobe customer service rankings, employee comments and much more from our sister site.

Adobe Manuals
Adobe customer service news

Adobe Opens Up CC Photography Bundle to Everyone for a Limited Time

Per a chat with Adobe customer service the $9.99 sign up by December 2 is now the only deal on the table. It was pointed out that having a registered copy of CS6 doesn't make me up to date, CC is the current version. So those of us who have be faithful ...


Adobe clinches deal with MAS

"The integration of off-line customer data from sources such as our loyalty program and customer call center, together with digital records and footprint, will give us access to a single customer view. This is going to allow us to deliver a whole new ...


Adobe Showcases 'Reinventing Marketing' Theme at 2014 Summit

REI Uses Adobe Marketing Cloud. Brad Brown, senior vice president of digital retail and customer support at REI, joins Adobe's Brad Rencher onstage to discuss how consumers have changed and how to connect and draw customers into a company's brand.

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