Posted by Martha
Angela at united in charlotte nc amazed my sister and i with exceptional, over the top customer service. Keep this lady, she is worth every penney you pay her and more.
United Airlines customer service
United Airlines is a major American air carrier based in Chicago, Illinois. United Airlines innovated the concept of global airline alliances. United Airlines offers support to their customers through toll-free phone numbers and web site links for frequently asked questions.
- How to reach a live person:
- Speak "Operator" at each prompt. This took me 3 times until their system gave up and transferred me to a live customer service rep.
- Hours of Operation:
- Available 24 hours a day, 7 days a week
- Email:
- Customer service link:
- Main Company URL:
- Description:
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Click here to update this department.
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- How to reach a live person:
- This is a direct number - your approximate hold time will be given after a few seconds of connecting.
- Hours of Operation:
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- Email:
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- Customer service link:
- Description:
- This is a good number to call during heavy traffic times when United fails to staff enough people to answer the main number above.
- How to reach a live person:
- Speak "More Options"
Speak "Customer Relations"
Press "#" three times
- Speak "More Options"
- Hours of Operation:
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Click here to update this department.
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- Email:
- Customer service link:
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Click here to update this department.
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- Description:
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Click here to update this department.
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- How to reach a live person:
- No shortcuts at this time. Apparently you just need to wait on hold.
- Hours of Operation:
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Click here to update this department.
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- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- This information has not been added.
Click here to update this department.
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- Description:
- Obtaining this number took many, many calls. United does everything possible NOT to allow you to speak with anyone about your refund. Good luck!
User Reviews
26
Jun
13
Mar
Posted by Anonymous
It is heart breaking for the death of the puppy that was killed by making it be put in the overhead storage. Attendant knew the puppy was in the soft crate. No one brings on a pet carrier without a pet in it. It just doesn't make sense. I usually fly United but with all the bad judgements by staff I don't think I'll be using your airlines. I was flying from Des Moines IA to Atlanta due to mechanic problem I was rerouted to Phoenix to Atlanta then to have customer service say it was due to weather. Your company lie to people all the time just as in the case of the puppy. Do you have to wait until someone dies before you make changes and are responsible for your customers.
03
Jan
Posted by Bernadette
I have spent over 10 hours this week on the phone to United with no assistance.
First my daughter and boyfriend got stuck for 30 hours on Christmas Day oin route from San Francisco to Dublin as the airlines did not provide a wheelchair as requested and when it arrived 45 minutes later the missed their flight . They were routed the next day via Newark and were assured that their bags were on board . When they arrived in Dublin no bags could be found . " left behind in Chicago"
We spent 3 days and countless trips to Dublin airport still no bags . The kids had to buy new wedding outfits etc and were so stressed .
You would think what else could go wrong ??
When they arrived at Dublin airport to get their non stop air lingus ( booked by united 8 months ago) to SFO no seats for them.
Also no one at United desk in Dublin to assist . We her parents spent 3 hours on the phone with United had a 45 min hold to talk . They could do nothing for them , yes they agreed but still nothing they could do . They offered flights out tomorrow with 28 hour lay over and several stops .
No hotel accommodation etc . " you can try claiming back but no Guaranteex
The kids are stuck in Dublin have now lost 3 days vacation due to united incompetence .
This is so hard to believe .
01
Jan
Posted by Anonymous
We sitting at Atlanta airport no updates on our flight to Chicago flight#5921. How is that no body knows the actual delay, flight was supposed to leave at 1:55 its 3:05 and we don't know when we'll leave and if we will leave today. Only one agent is at the counter. Didn't think that airlines of that magnitude would have such poor service. Please reach out to Atlanta and let us know if are going to leave.
11
Jul
Posted by Furbert
purchased 2 ff tickets. a was told the charge would be 30000 miles each way taking one particular flight. I get my tickets and have been charged 65000 on one way to Europe, the other ticket charfed 30/30. I reach a supervisor who tells me I need to be charged another 35000 more for the other ticket. I would cancel the trip,, but have purchased full price ticket for my grandson. Don't know how hw will use an international ticket in a year as he is a gradyate student with only short breaks for the next year.Each call makes the conditions worse. It's worse talking either a supervisor.