United Airlines customer service

Contact information related to United Airlines customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for United Airlines with your favorite sites.

Customer Service

Update this Department Add a Comment
  • How to reach a live person:
    • Speak "Operator" at each prompt. This took me 3 times until their system gave up and transferred me to a live customer service rep.
  • Hours of Operation:
    • Available 24 hours a day, 7 days a week
  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Customer Support - Star Desk

Update this Department Add a Comment
  • How to reach a live person:
    • This is a direct number - your approximate hold time will be given after a few seconds of connecting.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is a good number to call during heavy traffic times when United fails to staff enough people to answer the main number above.
  • How to reach a live person:
    • Speak "More Options"
      Speak "Customer Relations"
      Press "#" three times
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • No shortcuts at this time. Apparently you just need to wait on hold.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • Obtaining this number took many, many calls. United does everything possible NOT to allow you to speak with anyone about your refund. Good luck!

User Reviews

Posted by Anonymous


United Airlines is the worst airlines to deal with, fly with. There is no customer service, just a bunch of rude people who hate their jobs and you for bothering them with requests and information they have none of or even care to find out. The most I got when asked why my husband was flagged to have to go to the ticket counter and add to his travel time, was I don't know and there is nothing that can be done about it. that was it, I asked for a supervisor was told by Ms Lewis, she was one and they don't have any answers and there is nothing that can be done about it. My question now is why does anyone fly with this horrible company and allow them to stay in business. When I shared my past horror stories I've experienced dealing with United with others, they all at least have one to share too regarding their horrible experience with this company. Shame on you United.

Posted by Anonymous


I had my Gucci belts (2) and a pair Gucci shoes stolen from my bag at the Newark airport after I checked my bags . When arriving at my destination in Anguilla looking thought my luggage noticing my tie had been broken on the zipper , I then noticed my belts and shoes missing along with a t shirt ?..... .... My flight # was 1629 from Newark to st.Marteen.....I am very disappointed....

Posted by cecilia mae v khan


hi. we are travelling with immigrant visa to Canada and have booked a ticket today to pearson international with a stop over at dulles international. Please let us know if we are allowed a stop over at dulles without a us visa. Thank you

Posted by dano rassin


I am stranded for the third time months flying with United airlines. Today i received the worst of customer service from several employees working for united Airlines. After missing my connecting flight from Washington to Pittsburg at the Dullas airport the first again who supposely change my ticket told me its not his problem that i missed my flight let me just wait for and other one. He didn't make no eye contact or acknowledged me presence The manner he said it to me i cant help but ask him what was his problem you can't address a custom like that. He just ignored me and went back to his conversation that i supposely stop when i ask him to help me

Posted by Anonymous


absolutely the worst customer care in the industry, multiple countries, disconnects, no way to get a represenative that knows how to do anything, and they don't care.

Customer Service Ratings

Based on 692 votes.

2.1

Get Immediate Help

Have a United Airlines question? Get immediate United Airlines support from HelpOwl.com.

Corporate Office

Locate the United Airlines corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed United Airlines customer service rankings, employee comments and much more from our sister site.

United Airlines customer service news

More than 100 stranded at Kenai Airport after United Airlines flight diversion

The three customer service agents on duty were left to accommodate the influx, said customer service Agent Ruthy Anderson, an Era Alaska employee. It was the busiest she had ever seen the airport. “It was a very, very big deal to unload the passengers ...


BS, Profanity, America and United Airlines

In this era of frenzied customer service this is the only industry that charges you for changing your mind. A business contact told me that QVC lets customers return food they've eaten! Retail behemoths like Macy's and Amazon.com go out of their way to ...


United Airlines outsources 240 jobs in Canada

The move affects customer service agents who work inside the airport and ramp agents who work on the tarmac. “This is a devastating blow to an experienced work force that has a proven record of performing their duties to the highest standards,” Jerry ...

Related Companies

Listings for companies similar to United Airlines: