United Airlines customer service

Contact information related to United Airlines customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for United Airlines with your favorite sites.

Customer Service

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  • How to reach a live person:
    • Speak "Operator" at each prompt. This took me 3 times until their system gave up and transferred me to a live customer service rep.
  • Hours of Operation:
    • Available 24 hours a day, 7 days a week
  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
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Customer Support - Star Desk

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  • How to reach a live person:
    • This is a direct number - your approximate hold time will be given after a few seconds of connecting.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is a good number to call during heavy traffic times when United fails to staff enough people to answer the main number above.
  • How to reach a live person:
    • Speak "More Options"
      Speak "Customer Relations"
      Press "#" three times
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • No shortcuts at this time. Apparently you just need to wait on hold.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • Obtaining this number took many, many calls. United does everything possible NOT to allow you to speak with anyone about your refund. Good luck!

User Reviews

Posted by dano rassin


I am stranded for the third time months flying with United airlines. Today i received the worst of customer service from several employees working for united Airlines. After missing my connecting flight from Washington to Pittsburg at the Dullas airport the first again who supposely change my ticket told me its not his problem that i missed my flight let me just wait for and other one. He didn't make no eye contact or acknowledged me presence The manner he said it to me i cant help but ask him what was his problem you can't address a custom like that. He just ignored me and went back to his conversation that i supposely stop when i ask him to help me

Posted by Anonymous


absolutely the worst customer care in the industry, multiple countries, disconnects, no way to get a represenative that knows how to do anything, and they don't care.

Posted by Anonymous


I am at the DFW airport and have been waiting over 30 minutes for bags. How can it ever take that long????

Posted by Dlarson4


This is the worst experience. Plane was not properly checked before boarding - there was a problem flight very delayed missed my connecting flight. Told to go to customer service - which most of the others on my flight are here too. One person to help all of economy class. This is so poorly run. I do not plan on flying united again. My whole trip is screwed up.

Posted by Anonymous


My wife and I just went through a disappointing experience booking a flight on your website from San Luis Obispo to Pittsburg. After having spent over a half hour filling in all the information from dates, flights, seats and payment, we were "errored". A call to United indicated that your website is not compatible with the Safari search engine. This has never happened to me on any booking, purchase or inquiry before and it occurred to me that your site did not notify me about this until I had to waste my time and make the call to you. It, therefore, took nearly an hour of my valuable time to book this flight. Not acceptable. At least your CS rep could have offered to make the reservation verbally, but instead, she made us rebook by using a different web browser.

I doubt if you will acknowledge this as being your oversight, as airlines are prompt to have excuses, most of which are not satisfactory to the traveler. However, I request an apology for this incident and your admittance that by not notifying the client of your incomplete Safari connection, you are exposed to terrible customer relations. I know about this problem now and will most likely use United when the situation arises, but what about the buyers that are not protected from your inadequate notification. You really should be more pro-active.

Thank you for the opportunity to help you improve your business.

Customer Service Ratings

Based on 690 votes.

2.1

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Corporate Office

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Customer Service Scoreboard

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United Airlines customer service news

Apple Users To Watch Free In-Flight Movies On United Airlines

... ways to allow customers to use their mobile devices and access entertainment. In an industry that puts technology and customer service at the forefront, it is evident airlines are willing to go the extra mile. Tags:Apple iOS 7 iPad iPhone tablets ...


United Airlines' Plane Grounded at Mumbai Airport

United Airlines' customer service team at Mumbai provided assistance to passengers and made arrangements for them to complete their journey, it said. "We provided our customers with overnight hotel accommodation if required. We apologise to our ...


United Airlines plane grounded at Mumbai airport

A routine inspection of the aircraft on arrival at Mumbai revealed that the fan cowling on the aircraft's number 2 (right) engine was damaged, though intact. Our customer service team at Mumbai provided assistance to customers and made arrangements for ...

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