United Airlines customer service

Contact information related to United Airlines customer service, customer support and technical support can be found below. Please feel free to update any of the United Airlines customer support information we have to make sure our site is kept as current as possible.

Customer Service

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Customer Support - Star Desk

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  • How to reach a live person:
    • This is a direct number - your approximate hold time will be given after a few seconds of connecting.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This is a good number to call during heavy traffic times when United fails to staff enough people to answer the main number above.

International Customer Service

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  • How to reach a live person:
    • No shortcuts at this time. Apparently you just need to wait on hold.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • Obtaining this number took many, many calls. United does everything possible NOT to allow you to speak with anyone about your refund. Good luck!

User Reviews

Posted by craig nelson


I am a Funeral Director trying to help a family resolve a grieving family try to resolve a Severe Overcharge on a Transfer of Human Remains from Seattle to Chuuk, Micronesia.
I filled out a dispute form with cargoaccting (United) over a month ago I only get computer generated responses. I have trided over 30 emails. I have left messages on customer service numbers. I have called United Cargo and spoken to managers and they said they would forward my message. NO one has ever responded by phone or email. RE: Air Bill 016 5198 7725 Resque Elimo. Please call Becks Funeral Home and ask for Craig Nelson, or manager JC. Barr

Posted by Anonymous


I have been trying for 3 months to get some kind of answer on a request to be reimbursed for a rental car that I was forced to rent after you cancelled my flight (not weather releated, etc...just cancelled). The rental car from Chicago, IL to Springfield, IL cost $357!! (due to the fact that it was short notice and the car would not be returning to the same location). I had to be back to the office the next morning for an important meeting.



I feel that I should be reimbursed for the cost of the rental car. I have faxed (twice) paperwork/receipt/letters to refund department. I have gone on line an entered information under customer care


My secretary now has spent countless hours trying to just get ahold of a HUMAN. At this point your customer service is such that I will NEVER fly United Airlines again!!



I ask that a representative contact me or my assistant immediately to discuss this issue.

Posted by Anonymous


I have NEVER had to wait 2 hours on hold to wait to speak with someone. I am STILL WAITING! This has got to be the worst customer services I have ever experienced. This is one of the many reasons I will never fly with United!

Posted by Anonymous


Called this morning regarding booking a flight to Cleveland from SFO or from Sacto. The online fares make no sense if you compare. No operator avail. w/40 minute wait time. That is the CUSTOMER SERVICE. Nobody waits 40 minutes, get your act together or lose business!

Posted by Anonymous


Had planes to go to a wedding for my niece in Kansas only to find out that her fiance was killed in Afghanistan so the wedding will not take care. Is there any way I can get my money refunded?Thank you!

Customer Service Ratings

Based on 697 votes.

2.1

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Corporate Office

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United Airlines customer service news

American Airlines and Southwest post strong 1Q profit, United Airlines ...

"This quarter's financial performance is well below what we can and should achieve," conceded United Chairman and CEO Jeff Smisek. He said that the company still had too many parallel technology systems, "and our customer service historically since the ...


New United Airlines Concourse at Boston Logan Airport

These modern features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel issues more easily. United and Massport invested more than $170 million to build ...


Azul e United Airlines iniciam acordo bilateral para acúmulo de pontos e milhas

Para obter milhas no MileagePlus em voos da Azul, é necessário solicitar a inclusão da conta deste programa de milhagem por meio do call center da Azul ou no momento do check-in. Os pontos serão creditados nas respectivas contas em até 15 dias úteis ...

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