Bernina customer service

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Customer Service

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Phone: 630-978-2500

User Reviews

20
Jul

Posted by Janet


on 7/20/23 at 6:55PM

My Bernina machine has been awaiting a new computer screen since March 23 and there has been no response from the Bernina dealer or Bernina Australia. The warranty will be exhausted before the machine is repaired as it is only 2 x years old. Very disappointing experience and Bernina Australia is not interested in my complaint.

02
Jul

Posted by Anonymous


on 7/2/23 at 8:27PM

You ask that I review "customer service"? What "customer service" are you referring to as Bernina offers no customer service.

21
Oct

Posted by MsPWhite


on 10/21/19 at 3:08PM

My Bernina baby is dead again. I swear I just purchased her in March I didn't open the box until May because I was traveling. and it has been in the shop once a month since then with the same problem.
I just found out that the bobbin was not winding correctly, which was causing the mangle threat in the bobbin case, that caused it to seize, every time.

I call customer service again, and spoke to Sharon again, and basically she could care less about me and my problems on a machine I spent THOUSANDS On. She was no help when I called her 3 months ago she wasn't any help today.

the dealer offered me a Janome continental M7 and thanks to Sharon and her inability to feel any compassion for me and the fact that my son is getting married and I can't finish my Mother of the Groom dress. I WILL BE TAKING THAT OFFER.

I dont trust my dealer any longer. AND I NO LONGER TRUST BERNINA.

27
Nov

Posted by Anonymous


on 11/27/18 at 10:54AM

On 5/22/18 I purchased a Bernina Model 5 Series Embroidery Machine. As of today, I have yet to complete one embroidery project. From the very beginning I have had problems with the machine. The first time I took the machine in for a demonstration the machine did not work properly. The machine has been at the dealers more than in my home. The following are some of the problems:
1. I've gone through 6-8 needles as they have broken in the middle of a design.
2. The light doesn't always come on. I have to reset it nearly every time I turn it on.
3. The stitching is not uniform. Some letters are fine & then some are loose.
4. After stitching 5 or 6 stitches the machine stops & tells me to cut the thread.
5. The bobbin indicator shows that my bobbin is low when in fact it isn't.
6. The spacing is not uniform between letters.
7. Machine will be stitching letters and part way through it stops, the needle moves up &
bastes a one inch square.
8. In the middle of stitching the bobbin gets thread wrapped around the bottom & gets jammed.
9. Unable to use mega hoop all the time.

The machine has done some of these things while the dealer is using the machine. I have taken it back several times. The dealer has even taken a video of what the machine is doing & sent to Bernina. The machine was sent back by the dealer in September to you to try to fix the problems. I have yet to hear from Bernina or the dealer as to the status of my machine.

I feel that at this point, I am either due a new machine or a full refund. If I knew I was going to have this many problems and lack of service that I would never have purchased a Bernina and will not recommend it to anyone else.

I would appreciate your response to this problem in a timely manner.

Sherri Murawski
661-948-5262
[email protected]

Model 5 Series Embroidery Machine
Serial # 60874106
Purchase date 5/22/18

22
Aug

Posted by Anonymous


on 8/22/18 at 3:16PM

I want to sell my Bernina 220 that I bought in 2007. Can you please tell me how much it is worth.

Thank you

View all 16 Bernina customer service reviews »
Customer Service Ratings

Based on 108 votes.

3.0

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