Sam's Club customer service

Please find Sam's Club customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sam's Club listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing 0 until the recording transfers your call. Took me about 10 times!
  • Hours of Operation:
    • Monday - Friday
      8:00 a.m. - 8:00 p.m.

      Saturday
      9:00 a.m. - 5:00 p.m.

      Sunday
      10:00 a.m. - 6:00 p.m.

      All times Central (CST)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous


On June 17, 2014 I wrote a check for $45 for membership dues which were due the first week of July. Today when I attempted to make a purchase at Sam's in Pensacola, my card had not been renewed. This is ridiculous in the technological age in which we live. I should have received credit for paying my membership dues the day after it was received by Sam's. There are always long lines to check out at Sam's. This is also unacceptable. I know your corporation is huge, and you really don't care about these issues. If I ever received credit for payment, in the future I will shop at Sam's only when absolutely necessary.

Posted by Anonymous


To Whom it May Concern,





Purchase

I purchased a workstation desk and chair May 11, 2014. The chair was delivered within two weeks May 19, 2014. The desk was scheduled to be delivered May 29, 2014. On May 29, the desk was refused due to damage. The delivery man did not get a chance to unload the item because the box and desk was visibly damaged. � My husband saw the item while it was still in the container and refused it.�  He then called Samâ��s Club Online, explained what happened and Samâ��s Club was able to note it and resend the item.

� 

Freight issue

Two weeks later, I called Yellow freight to confirm delivery time and they reported that the trucker refused the item because the company was sending the same damaged box. The box was reported to have been the same one just re-taped.



Refund Issues begins

Second week of June, I then call Samââ?¬â?¢s Club online 1-888-746-7726 ââ?¬â?? to cancel the order due to damage and the fact that it was taking too long. I requested a refund and was told that freight had to be confirmed returned to the vendor before issuing a refund. . Needless to say today is July 15, 2014 and I have yet to receive my refund.

� 

I have been in contact with various representatives and ââ?¬Å?Supervisorsââ?¬Â? that assured me they will handle this situation themselves and will call me back. I have yet to receive a call from anyone at Samââ?¬â?¢s Club. Every time I called, I was told that the systems are updating, down or that they do not have access to my information. For the first four weeks of June, I have been advised that Samââ?¬â?¢s Club was waiting for some confirmation of freight before authorizing the refund.



The last two to three weeks, I was unfortunately given incorrect information. I was advised that the refund was issued, given an RA number and that I should see the credit in three to five business days. A week later I called and found myself explaining the situation from the very beginning to then be put on hold several times which would make the phone call over 20 minutes each time. � Which by the way, the last phone call made to Samâ��s Club Online was July14, 2014 was over 45 minutes. � I spoke to a Iesha who was very short and rude. She stated that nothing was issued and I needed a return ID number for a refund to be issued. She provided the ID number and said not to call back that the credit will be submitted by the end of the week. That was two weeks ago.



I called again yesterday July 14, 2014 to confirm refund. Spoke with Vanessa who actually gave me an email address to contact her. That was a first. But I again found myself going over the details from the beginning and to be put on hold several times again. I was told that the refund was never submitted. My husband called today July 15, spoke with Courtney and was told no refund yet again.



Disappointed and very frustrated

How many calls do I have to make? How many representatives and Supervisor�s do I have to speak with? How many times do I have to go over the story of me not receiving the item ordered and waiting for a refund? How many reference numbers and return authorization numbers or ID numbers are required for a refund?

When is Sam�s Club Online going to issue my refund of $319.91?



I am appalled, dissatisfied and extremely disappointed with Sam�s Club online. I went to Sam's Club Online and made my purchase. The withdrawal from my credit card notes Sam's Club. I have been contacting Sam's Club for almost eight weeks.

Why am I waiting for some vendor used by Sam's Club to approve return/refund?

You should have refunded me the money weeks ago knowing that I never received the merchandize.

I will never order online again and will make it my mission to tell everyone I know my story and not to order from Sam�s Club again.

Sincerely,

A very dissatisfied customer,

Mrs. C.T

Posted by COCACOLA1966


Anything On Screen And Remote Still Does Not Work. Called That Day Stayed On Phone For Over A Hour And Was Promised I Would Get A Call Back In 24 Hrs Still Waiting. Called Today 24th June 2014 And Called Around 6:30 Pm And Was On Hold Til 7:45 With Help.. Talked To Tech Assistant And Stated To Me Everything Was Replaced For The Concern And Still Not Fixed. Tv Still Bad And Not Working I Am Out $1950.00 For The Tv And Still Under Extended Warranty. With No Manager To Talk Too They Work 8 Am To 5 Pm. Bad Way To Do Business

Posted by Debora


I'm increasingly irritated with the NILES OHIO SAMS CLUB. I have called repeatedly to discuss this with someone but it seems to have fallen on deaf ears.
Every single time I shop at the Niles Ohio Sam's Club I have to wait in line for an extremely long time because there are only two or three cash registers open. I just left there it is Sunday afternoon, the place is quite busy and again there were only two cash registers open. I see multiple employees standing around seemingly doing nothing including a lady in a green vest named Mable. She just stands around along with many others.
I DO NOT WANT TO USE THE SELF CHECK OUT REGISTERS BECAUSE THEY ONLY TAKE CC.
Could you PLEASE CONTACT THE MANAGEMENT AND ASK THEM TO MAKE SOME IMPROVEMENT !!
Like asking the green vest lady Mable to open a register and work!!

Posted by Anonymous


Went to Sqam's Club in Bradenton, Fl this AM to get a price on 4 tires. Was greeted by Bob in the Tire Dept. He asked what I needed and I told him. Advised he would be right with me. After a 20 minute wait and he was taking in walkins I decided that he was not interested in giving me a quote. Soooooooooo I went to sears and spent $900.00 dollars. This was probably larger than all the walkin business he did, while I was put on Hold. Sam Walton did NOT build his business this way and I know he would not accept that kind of service. Thanks

Customer Service Ratings

Based on 171 votes.

2.9

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Hours of Operation

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Sam's Club customer service news

12 OYS: Sam's Club card closed due to death; but "I'm very much alive," says man

He said a manager put him in contact with a customer service rep who explained the problem. "That I was dead. I said obviously I'm not dead," said Sorrells. Sorrells said he discovered his account was closed, and before his card could be reopened he ...


Sam's Club Launches Groundbreaking Service Program for Televisions ...

24/7 tech support: The Sam's Club Tech Experts program, provided through Alorica, is available for all products. Guaranteed Buyback up to 24 months after purchase: Available on smartphones, tablets, televisions and computers – ensuring members can get ...


Sam's Club, Amazon Take Top Spots for Customer Service Ratings

Sam's Club (NYSE:WMT) delivers the best customer experience among retailers, according to the 2014 Temkin Experience Ratings released last week. Now in its fourth year, the annual ratings are based on a study of 10,000 U.S. consumers, and researchers ...

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