Sam's Club customer service

Please find Sam's Club customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sam's Club listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Keep pressing 0 until the recording transfers your call. Took me about 10 times!
  • Hours of Operation:
    • Monday - Friday
      8:00 a.m. - 8:00 p.m.

      9:00 a.m. - 5:00 p.m.

      10:00 a.m. - 6:00 p.m.

      All times Central (CST)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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User Reviews

Posted by Anonymous

I have to say I'm very disappointed in your assistant manager at sam's club at sam circle, chesapeake, va. Today my wife went to return laminate floors that we were not working for are home. We did return and exchanged them for a different model previously but also didn't work for are home. My wife encountered a very unprofessional, and rude assistant manager this morning, my wife felt very offended about the way she was treated today. I can't believe that you let individuals that act like this represent your company. We are a corporate group of physicians in chesapeake with over 150 employees, would hate to talk to my partners about your employees.

Posted by Anonymous

Customer Service could not give me the telephone number for the Corporate office . Customer service couldn't help said I must write letter

Posted by Anonymous

I have owned and operated a number of companies over the last 40 years. Today I was at your W Kellogg store to purchase a necklace and bracelet for my wife along with other items. At about 8:15 I saw someone had stepped into the jewelry cash register so I stood and waited about 5 ft away A slightly chunky young lady with long blonde hair ignored me and walked away passing me as I stood at the counter. I walked toward the front registers to ask for help and because I had items in my hands another young lady with long dark hair - I think Asian confronted me as I walked toward the 2 open registers that each had 1 customer and ask me to please use the self service registers. I explained my experience with the other girl and she went to her. They talked, the blonde lady went away - I think upstairs and the other never returned. I have been in customer service all my life and I was shocked by the experience.

Posted by Anonymous

My review applies to Sams Club Online - I will never in my life use them again as this is the most disorganized and economically inefficient process I have ever used. I ordered a 4 piece office furniture set that was sent out in separate shipments; some by FedEx, others by MDX freight. Every piece that I received from FedEx was beyond damaged and way to heavy for the single driver to even deliver without dropping. Other pieces from MDX were also damaged. The problem arose with the return and replacement process. Because it is a "set", I had to return the entire set even though only one piece of the initial two were damaged beyond repair. I had to await the whole set and then return it all or reject it upon delivery. This happened three times as each time something was broken. Eventually I got 4 pieces that I was willing to live with so I finally gave up and took posession the set. Where is the economic sense in that?? Ship 4 large pieces of furniture with different delivery companies accross the county knowing that they will be rejected and returned upon arrival because only a certain piece is needed and as luck would have it, that piece again arrived damaged? To "ease my concern", Sams offered me a discount of 10% for my troubles and I put the issue behind me. Surprise - 4 months later I find a reversal of the 10% discount on my MasterCard and nobody can seem to tell me why - that is after I was transferred several times or disconnected. They promised to get back with me but I received that promise before and I never heard a thing.

Posted by Anonymous

I am very displeased with Sam's Optical Department. When I initially received the call to pickup my eyeglasses, the lady told me that I could only pickup the glasses from the person that sold me the glasses. I told her to get me a supervisor because I was not coming back. The lady got upset but finally give me my glasses. When I returned to get my glasses adjusted, the same rude and unprofessional employee was there and told me that she could not help me. I again ask her to get me a supervisor and the supervisor stayed until she adjusted the glasses. However, the glasses were adjusted incorrectly. In addition, I'm having problems seeing clearly through the lens.

At this point I just want someone to sit down and properly adjust the frames and check the lens to make sure they have been properly made. I called Sam's management asking them to get in touch with the Optical department and have someone to call and set up an appointment for me. I have not received a call. I feel as though the optical department is incompetent and extremely customer unfriendly.

Customer Service Ratings

Based on 170 votes.


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Hours of Operation

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Sam's Club customer service news

Sam's Club Launches Groundbreaking Service Program for Televisions ...

24/7 tech support: The Sam's Club Tech Experts program, provided through Alorica, is available for all products. Guaranteed Buyback up to 24 months after purchase: Available on smartphones, tablets, televisions and computers – ensuring members can get ...

Man pleads guilty in Willow Grove Sam's Club felony case

Police obtained security footage and witnessed Bray placing the cash from either one of the registers or the customer service desk and into a cash bag. He would take the cash bag into the rest rooms. The asset protection manager found signed refund and ...

Sam's Club Quietly Tests Subscription E-commerce Program

... by the brick-and-mortar store to pick the items up on the same day. At one time that seemed like a natural extension of e-commerce, but customers do not appear to agree. Free shipping and great customer service are seen as the drivers for e-commerce.

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