Posted by Anonymous
My review applies to Sams Club Online - I will never in my life use them again as this is the most disorganized and economically inefficient process I have ever used. I ordered a 4 piece office furniture set that was sent out in separate shipments; some by FedEx, others by MDX freight. Every piece that I received from FedEx was beyond damaged and way to heavy for the single driver to even deliver without dropping. Other pieces from MDX were also damaged. The problem arose with the return and replacement process. Because it is a "set", I had to return the entire set even though only one piece of the initial two were damaged beyond repair. I had to await the whole set and then return it all or reject it upon delivery. This happened three times as each time something was broken. Eventually I got 4 pieces that I was willing to live with so I finally gave up and took posession the set. Where is the economic sense in that?? Ship 4 large pieces of furniture with different delivery companies accross the county knowing that they will be rejected and returned upon arrival because only a certain piece is needed and as luck would have it, that piece again arrived damaged? To "ease my concern", Sams offered me a discount of 10% for my troubles and I put the issue behind me. Surprise - 4 months later I find a reversal of the 10% discount on my MasterCard and nobody can seem to tell me why - that is after I was transferred several times or disconnected. They promised to get back with me but I received that promise before and I never heard a thing.