Posted by Anonymous
The worst customer support experience I had in years. I had 3 basic questions. 1. Change the default email address associated to my company account. The problem was that it says it is saved but the email address did not update correctly. We couldn't fix this. He had to send a 'special' report to a tier 2 support which users cannot talk to. 2. Make some employees inactive from the list. He couldn't fix this either. 3. Transfer master admin account to a different account. The problem with this was that it was creating an error every time I tried to do this. He couldn't do this. He had send another 'special' report to tier 2 support.
Not a good support team at all.