QuickBooks customer service

Find contact information for QuickBooks customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest QuickBooks customer service news.

Customer Service

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  • How to reach a live person:
    • Speak "Operator" at the prompts and they will transfer you to a customer care representative.
  • Hours of Operation:
    • M-F 6am-6pm PST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Customer Support

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  • How to reach a live person:
    • Press 0 three times through the prompts
  • Hours of Operation:
    • M-F 6am-6pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I wanted to use Quickbooks for my company. I was given the WINDOWS software download file (I have a Mac), and then called customer service to correct the mistake. After service dial-a-number prompts, I was finally connected to someone who patched on to my computer via 123rescue.com. He took a look at my specs: version, memory, etc and provided me the following instructions:
- Upgrade my computer to necessary version (done)
- Be best to send me the software to install. (shipped)

To my dismay, he sent me a WINDOWS CD. My computer is a MAC and does not have a disk drive. Something he should have know given he's tour around my computer, and the fact that he was a MAC technician.

I then call customer service again was transferred from WINDOWS to MAC rep, to a sales rep, finally to a technician... but promptly disconnected once connected.

I call again. Several dial-in's later, I get to a person. She soon discovers that I do not have enough memory for the newest version and recommends the ONLINE version... transfer to ONLINE sales.

That is when I gave up, asked for a refund and utilizing another software tool where customer service is a priority.

Posted by Totally Frustrated


Why is my life at the mercy of a limited English speaking call center in the Philippines? I have to spell and re-spell words and numbers again and again until they get it right. When they cannot answer they "transfer" you to another department which means they hang up. I have not been rude or impatient which will get me nowhere. All I am trying to do is legitimately transfer a license. The form you request to be completed does not transmit. I was asked to print it and email it. Receipt was acknowledged, but issue still has not been resolved. Have spent a week calling and have to start from scratch every time!
There is a severe lack of expertise and communication and something should be done about it.
Are the percentage of complaints too little to worry about?

Posted by asher


almost impossible to get any technical support over the phone (unless you pay of-course special fees)
the worst customer service I have ever encountered.
need advice for other software
Asher

Posted by judgejudyt


This is the worst company that I have ever had to deal with bar none. Intuit cares absolutely nothing about the customer.

Posted by Pezz


One of the worst companies...Period. Forget about ANY customer support. Forget about a company having any ethics.

While use of online access through intuit products was free, banks are required to pay a licensing fee to Intuit if they wish to allow their customers the ability to download financial data in the Quickbooks format.

In 2007, Intuit lobbied to make sure taxpayers cannot electronically file their tax returns directly to the IRS by negotiating a deal that has the IRS promising not to set up its own Web portal for e-filing.

In 2009, the Los Angeles Times reported that Intuit spent nearly $2 million in political contributions to eliminate free online state tax filing for low income residents in California.

Customer Service Ratings

Based on 184 votes.

2.4

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QuickBooks customer service news

Tax software for Mac review: A much-improved H&R Block still bows to Intuit ...

(They also offer live tech support as well.) These services are very simple to use and allow you to ask specific questions about your tax situation and get almost immediate answers. TurboTax offers a context-sensitive help system that determines where ...


Swizznet Adds Remote Kiosk Log-In for Its QuickBooks(R) in the Cloud Platform

"This new, remote log-in feature is an example of our dedication to customer service," said Kristin Callan, COO, Swizznet. "Users who are frequent travelers and those in distributed workstation offices asked for a quick way to access their Swizznet ...


FreshBooks Launches Journal Entries for QuickBooks Desktop to Deliver ...

The company's mantra is “execute extraordinary experiences everyday” and this is recognized by industry accolades including the gold 2013 Stevie Award for front line customer service, the 2013 IXDA Award for iPhone design and a Webby finalist for best ...

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