QuickBooks customer service

Find contact information for QuickBooks customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest QuickBooks customer service news.

Customer Service

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  • How to reach a live person:
    • Speak "Operator" at the prompts and they will transfer you to a customer care representative.
  • Hours of Operation:
    • M-F 6am-6pm PST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Customer Support

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  • How to reach a live person:
    • Press 0 three times through the prompts
  • Hours of Operation:
    • M-F 6am-6pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


The worst customer support experience I had in years. I had 3 basic questions. 1. Change the default email address associated to my company account. The problem was that it says it is saved but the email address did not update correctly. We couldn't fix this. He had to send a 'special' report to a tier 2 support which users cannot talk to. 2. Make some employees inactive from the list. He couldn't fix this either. 3. Transfer master admin account to a different account. The problem with this was that it was creating an error every time I tried to do this. He couldn't do this. He had send another 'special' report to tier 2 support.

Not a good support team at all.

Posted by Anonymous


This is the worst customer service i have EVER experienced. I have one simple problem and get passed around after i explain myself over and over again only to have them say i need to get you to another department. I tried to call the corporate headquarters but only to be transferred overseas. It is so bad, i understand why they do not want to take any calls from customers. Quickbooks support sucks!!

Posted by Anonymous


I wanted to use Quickbooks for my company. I was given the WINDOWS software download file (I have a Mac), and then called customer service to correct the mistake. After service dial-a-number prompts, I was finally connected to someone who patched on to my computer via 123rescue.com. He took a look at my specs: version, memory, etc and provided me the following instructions:
- Upgrade my computer to necessary version (done)
- Be best to send me the software to install. (shipped)

To my dismay, he sent me a WINDOWS CD. My computer is a MAC and does not have a disk drive. Something he should have know given he's tour around my computer, and the fact that he was a MAC technician.

I then call customer service again was transferred from WINDOWS to MAC rep, to a sales rep, finally to a technician... but promptly disconnected once connected.

I call again. Several dial-in's later, I get to a person. She soon discovers that I do not have enough memory for the newest version and recommends the ONLINE version... transfer to ONLINE sales.

That is when I gave up, asked for a refund and utilizing another software tool where customer service is a priority.

Posted by Totally Frustrated


Why is my life at the mercy of a limited English speaking call center in the Philippines? I have to spell and re-spell words and numbers again and again until they get it right. When they cannot answer they "transfer" you to another department which means they hang up. I have not been rude or impatient which will get me nowhere. All I am trying to do is legitimately transfer a license. The form you request to be completed does not transmit. I was asked to print it and email it. Receipt was acknowledged, but issue still has not been resolved. Have spent a week calling and have to start from scratch every time!
There is a severe lack of expertise and communication and something should be done about it.
Are the percentage of complaints too little to worry about?

Posted by asher


almost impossible to get any technical support over the phone (unless you pay of-course special fees)
the worst customer service I have ever encountered.
need advice for other software
Asher

Customer Service Ratings

Based on 192 votes.

2.4

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