Posted by Anonymous
I wanted to use Quickbooks for my company. I was given the WINDOWS software download file (I have a Mac), and then called customer service to correct the mistake. After service dial-a-number prompts, I was finally connected to someone who patched on to my computer via 123rescue.com. He took a look at my specs: version, memory, etc and provided me the following instructions:
- Upgrade my computer to necessary version (done)
- Be best to send me the software to install. (shipped)
To my dismay, he sent me a WINDOWS CD. My computer is a MAC and does not have a disk drive. Something he should have know given he's tour around my computer, and the fact that he was a MAC technician.
I then call customer service again was transferred from WINDOWS to MAC rep, to a sales rep, finally to a technician... but promptly disconnected once connected.
I call again. Several dial-in's later, I get to a person. She soon discovers that I do not have enough memory for the newest version and recommends the ONLINE version... transfer to ONLINE sales.
That is when I gave up, asked for a refund and utilizing another software tool where customer service is a priority.