Posted by Anonymous
I have called to cancel Uli Road LLC subscription and have been informed the wait on-line is 45-50 minutes. Seriously?
QuickBooks customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from QuickBooks.
26
Feb
18
Jan
13
Oct
01
Oct
20
Aug
Posted by Lisa
Impossible to get a person. Jeesh! After several phone calls and hours of research I installed quickbooks online. Which didn't end up have the functionality we needed for invoicing (Progress invoicing). Then they talked me into waiting to cancel for a :specialist to call me about some add on that would make it work. Now I'm being charged monthly, can't use the software, never was called by the specialist and can't get to a person to cancel. Bad customer service!
04
May
29
Apr
Posted by Anonymous
Your customer service is some of the very WORST I have encountered in recent years!....REALLY ..... really frustrating.............Seemingly insurmountable cultural, as well as language, barriers to any real mutual understanding between customer and support team. Not to mention the fact that the person on the other end must have had 2 other conversations going on at the same time they were "speaking" with me! Shame on Intuit...I used to think you were a professional company....Not any more! I just really don't have 2 extra hours during the day to fix a problem that should only take 10 minutes tops to resolve. I think I'll start looking at other options. You were cutting edge in every way when you first came out.................
29
Apr
Posted by chc1954
I will never use quickbooks again . your customerservice is awful. I have been on the phone for 9 hrs 4 with level 1 tech another 4 with a level 2 tech. still nothing. I called to add another computer to my system . Now I have nothing at all none of the computers are down great job . speaking to someo ne I n the phillipines is not easy to do sorry cannot understand them.I am down with quickbooks for ever.
your customer service sucks bad. no consideration for the customer you have lost a customer for ever since 1998. this is the second time I needed your service and you people dropped the ball again again
13
Apr
Posted by Anonymous
I have been using QuickBooks for many years at different clients. The product is good but your CUSTOMER SERVICE is the WORST! Having such a fine product and not giving the client an easy way to contact you without being on hold for hours or calling a number that hooks to a 3rd world country or tech service in the U.S. that costs an arm and a leg is a joke!
05
Mar
Posted by BillInDanville
I bought a copy of QB Pro 2015 w/ Enhanced Payroll from Costco. The license # and product id were covered by a piece of silver tape. I peeled it off and it took off several of the digits from the numbers. When I went to the QB website I read that it was supposed to scratched off, not peeled off, but with no indication on the box. The only place I could find a phone number was this site. I called and was on and off hold for 45 - 60 minutes. The service rep tried to help, so I have no complaints against her personally, but Intuit has the very, very worst customer service I have ever encountered. The best she could do was give me a case number and someone with more authority would call back within 24 - 48 hours. I'm not holding my breath. I took it back to Costco and returned it. When I bought it there was a $70 coupon which reduced the price to something reasonable. The coupon was no longer in effect, so the cashier refunded the purchase amount plus the $70 so that when I bought the replacement it would be an even exchange. This is why everyone loves Costco but hates Intuit.
11
Feb
23
Jan
Posted by Anonymous
QuickBooks Desktop Suppor
We'd suggest trying the Support site first because it's full of helpful information:
Note: You may be charged for support depending upon the type of assistance you need and whether you currently have an existing support plan. A software agent will be able to look up your account, determine whether there would be a charge, and discuss your situation.
20
Jan
Posted by Jill
I honestly think Intuit / Quickbooks has worse service than Comcast......if that is at all possible. I have called 8 times (so far) to reduce my number of users from 5 to 3 due to their insane price increase. As of today I am still not able to reduce the number as I keep getting put on hold. I have a confirmation number from back in December when I called to do this and was told it was done! Now there is no record of that confirmation number and I am still listed as having 5 users which is what I supposedly will be billed for!!!!! Seriously???? And this is how they want customers to be treated????
13
Jan
Posted by martin
I'm paying close to $100 a month for a 24/7 support and I can't find a telephone number on their website or anywhere for their support line. This is bull, I've tried calling about 5 different numbers now and none are working. It's like they don't want you to call. software is great, customer services is the worst ever. Something to think about before buying!!!!
13
Jan
Posted by Anonymous
'the customer service at Intuit and Quickbooks is the worst I've ever encountered anywhere! Actually, in spite of the fact I'm paying $89 every month or three months, I forget, THERE IS NO CUSTOMER SERVICE! Phone waits are minamum of 40 minutes, then you're told you'll get a call back.
This weekend I had a terrible experience with a tech person who could not solve my problem, and went for a SRtech person. There was none available. We struggled along..he couldn't even get the screen share to work!! After 2 hours, I asked for a call back from a st tech person. Was told to wait and did...no one called. I called back and was told to hold while they got a sr tech person. another 40 minute wait...there was none available!! Asked for a callback and gave wide window.
Instead of the time I requested (4--8 or so in evening), instead they called at 5am!!!!! I was asked to wait, so I got up, dressed, made coffee, drank it, and sat down for the SR tech person. After waiting 20 minutes (at 5M), I WAS TOLD NO ONE WAS AVAILABLE. unbelievable. I again requested the evening callback, went back to bed, and at 6:30am the phone rang! REPEAT...I waited 10 min or so, and was told no Sr Tech person was available. Unbelievable!!!!! I again requested a very wide window for a callback...can't recall if it was 4 or 5pm - 10 pm. I waited, NO ONE CALLED!!!! For last 2 days have been continuing to call Customer Service and register a complaint...as I type, I'm waiting on hold to talk to a SR Customer Service Provider...it's been 40 minutes..........so I'm essentially held hostage, and am paying for something that is TERRIBLE. TERRIBLE!!!! Still waiting...Now I"m beginning to think this is intentional on Intuit's part....now unbelievably I'm put back to the beginning of the line, and am being asked to start over. 55 minutes have passed and I'm hold again while a new person "reviews my case". I have now screamed into the phone that I want to talk to a Senior Manager...and I'm placed on hold again. Approaching 60 minutes...I want to kill the music.
29
Dec
Posted by Anonymous
While I am sitting here on hold (40 minutes so far), I had time to send in a review of your service. I am switching over to full service payroll and was told to call today to have an "Expert" walk me through everything to make sure it works. As you probably can figure out, getting payroll done correctly is one of the most important jobs for a company. Since we have never used your service before, i want to make sure we do everything right from our end. So I am stuck on the phone (42 minutes now) and still have not been connected. So, how do you think I feel about your customer service??? Well, just in case you didn't know...It sucks!! But, I am stuck because I need to get my payroll done.
19
Dec
10
Dec
21
Nov
12
Nov
Posted by Tina Krohn
I am soooooo disappointed with QB customer service. We have used the software in our business for several years and enjoy using it because it is simple to understand. However, the customer service is terrible. I had purchased Premier Plus about three years ago where I am upgraded every year for around $1200 to $1400. I had 24-7 tech support for any issues that I would have. I needed this as I recently took over the books from our retiring bookkeeper.
After 3 years of paying this money every year and getting the latest version of QB, I called QB before my subscription expired to cancel the subscription. I explained to the gentleman that I still wanted to use 2014 QB and I had purchased 4 licenses. He assured me it would be no problem, but I would not continue to receive ongoing tech support. He cancelled the subscription and sent me the cancellation request Oct. 1st.
Well, today, November 11th, I received a noticed that my subscription expired. I called QB customer service and explained the situation. The lady came back on the phone after putting me on hold and said it was up to Accounting if they would give me a "free license". I said, "What do you mean "free" I paid for the updated version and 4 licenses last year to the tune of $1400? She said the account on their end was not documented and it would be up to accounting. This is really terrible customer service. QB is more concerned with upselling to other products than they are supporting their products. I don't have a problem with speaking with someone in the Phillipines. Most everyone I have spoken with seems to want to help, but the hold times are ridiculous and they really don't seem to understand what the process is and they mis-inform their clients. Does any one know of a reliable alternative???
03
Nov
Posted by cintia
my god too late right
we all got qb, paid for the license the services and not only do they not work
stupid people that dont even talk english get into your computer, try to fix the issue and tell you it is 400 dollars, i can get a new version of qb for less,....... the problem is qb does not work the customer service sucks when i finally called this number at least i talked to an english speaking human being, but of course i was on hold for a million hrs, nothing was archieved and i have decided that instead of using qb to do payroll or any online services it is just easier to withdraw the money from my bank to pay my vendor SCREW QB it only works to keep track of your bookkeeping,......... on a good day
27
Oct
Posted by Sunil
You call their Tech support and after an automated attendant, the call will get disconnected (Period)
We are planning to convert Quicken to Quickbooks for mac and every time I call to get some help, the call gets disconnected. I am not sure if Quickbooks Tech support team or Management is aware of this issue as it is happening from last few days and I am sure other customers must be complaining too.
Hopefully they will fix it soon....
13
Aug
Posted by Anonymous
The worst customer support experience I had in years. I had 3 basic questions. 1. Change the default email address associated to my company account. The problem was that it says it is saved but the email address did not update correctly. We couldn't fix this. He had to send a 'special' report to a tier 2 support which users cannot talk to. 2. Make some employees inactive from the list. He couldn't fix this either. 3. Transfer master admin account to a different account. The problem with this was that it was creating an error every time I tried to do this. He couldn't do this. He had send another 'special' report to tier 2 support.
Not a good support team at all.
01
Jul
Posted by Anonymous
This is the worst customer service i have EVER experienced. I have one simple problem and get passed around after i explain myself over and over again only to have them say i need to get you to another department. I tried to call the corporate headquarters but only to be transferred overseas. It is so bad, i understand why they do not want to take any calls from customers. Quickbooks support sucks!!
