Michaels customer service

Michaels is a national chain of retail arts and crafts stores. Michaels also offers classes for do-it-yourself decorators, scrapbookers, and other hobbies. You can get support from Michaels via telephone customer service or online form submission.

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Customer Service

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Phone: 800-642-4235

  • How to reach a live person:
    • Press 6 when recording begins
  • Hours of Operation:
    • Mon-Fri: 8am-7pm CST
      Sat: 9am-6pm CST
  • Email:
    • This information has not been added.
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  • Description:
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User Reviews

03
Dec

Posted by Patricia Schneider


on 12/3/23 at 11:56AM

I have not received an item under the shipment number 7300110656983225. It is a 5 oz tube of titanium white made by Golden Acrylic paint. I have tracked it and it seems to have not left the warehouse. Michaels had to delegate the order to another company. It seems my PayPal has already paid for it from my account. Please advise as soon as possible. Patricia Schneider".

07
Jul

Posted by Anonymous


on 7/7/23 at 10:33AM

You hang up on me without a hello. Keep hanging up. What's going on? I'm trying to connect for senior discount and was told only by calling customer service.

07
May

Posted by Lou


on 5/7/23 at 3:19PM

I sent my mobile phone no. in (they say you get 25% off purchases). I had tried to use it in the store and they told me I couldn't use it. Then I had to call Michaels to find out why I couldn't use it in the store. Was told I could only use it online. WHAT? Nowhere does it say use only online!! So, I removed my mobile no. I am really annoyed. I refuse to order anything online and have to pay those outrageous shipping fees for a few things. I suggest Michaels makes it clear you can only use that 25% ONLINE! Or, allow us to use it in the store too.

18
Dec

Posted by Christine


on 12/18/22 at 2:23PM

Went to Michael's in wausau today sign showed the (2)items were on sale for 9.99 yet was charged 14.99. I told the lady and she said whatever they came up as is what they . Yet she could plainly see the sign was 9.99. As soon as I left the store she came ND took the sign down. The sign sign good thru 12/24. Very unhappy of the way I was treated.

26
Jul

Posted by Donewiththis


on 7/26/20 at 1:59PM

Michaels will take your order for items not available in store... so you add a few other things since they will be delivering anyway... then they cancel the clearance stuff, send the other items ( now the $7 shipping matters because those things were available in the local store)
To top it off- the invoice in the package you get doesn't tell you the rest was cancelled!! You are stuck paying for delivery you didn't need- and without the stuff you really wanted.
No recourse/- no refund of shipping. No rain check on clearance stuff or a replacement. Just seems like you should Take the order if you can't Fill the order- but the hold the Customer Accountable- BUT NOT YOURSELF!
Wont give my many hundreds of dollars a year to Michaels anymore- I was disrespected by their process and a unconcerned customer service. DONE!!
Beware

View all 86 Michaels customer service reviews »
Customer Service Ratings

Based on 109 votes.

2.7

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Michaels customer service news
Lauv Drops New Single With Julia Michaels, 'There's No Way'

Indie singer Lauv dropped a new single and video on Thursday featuring artist and hit songwriter Julia Michaels called “There's No Way.” The pair are set to perform the single on “The Late Show with Stephen Colbert” on Oct. 1.

Yas! Tennesseans slay on 'RuPaul's Drag Race'

Celebrating his 100th episode of "RuPaul's Drag Race" the shows host tells USA TODAY what he thinks a winner should be. Robert Hanashiro, USA TODAY. Eurekame.jpg. Eureka, left, and Kameron from the 10th season of "RuPaul's Drag Race" (Photo: ...

Trixie Mattel texted RuPaul's Drag Race runner-up Kameron Michaels to tell her she's a legend

The bodybuilder Barbie has, at long last, returned to the dollhouse. On Thursday's epic RuPaul's Drag Race season 10 finale, Tennessee native Kameron Michaels ultimately sashayed away from the competition as a runner-up in the wake of an epic lip-synch ...

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