Comcast customer service

Quickly locate Comcast technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Comcast page at any time.

Customer Support

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  • How to reach a live person:
    • Keep pressing "#" and ignore their messaging. Took me 4 times.

      If they determine you are outside of their servicing area, you may need to press "1" when prompted.
  • Hours of Operation:
    • Mon-Fri: 7:00am-8:00pm
      Sat: 8:00am-5:00pm
      Sun: Closed
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Technical Support

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  • How to reach a live person:
    • Press 1
      Press 1
      Press 2
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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User Reviews

Posted by Anonymous


recent outages of all services. no message coming over cable box to explain. it helps to be aware of the causes during an outage since the phone and computer dont work

Posted by Anonymous


By far the rudest most uneducated customer service reps ever.. even a so called manager refused to give me his name when I told him I will contact someone above them. They tricked me into signing a contract knowing that we are buying a house. Said offered services there, today I called to transfer my services to be told they don't offer services there and are telling me I have to pay an early termination fee. I'm am livid and after 5 years of hell with this company I'M HAPPY THEY DON'T OFFER SERVICES TO OUR AREA AND I REFUSE TO PAY ANY EARLY TERMINATION FEE! I hope your company goes bankrupt and everyone stops paying their bills.. over prices mediocre service at best.. so unreliable and rude!

Posted by Anonymous


Re: previous poster's question about a number where a person might be reached, try their so-called Escalation/Corporate number, Though I'm not sure they are actually human (see my earlier post, Worst Company in Universe). But at least they are in the U.S. and speak English, and the calls go through faster, since they try to keep this number hidden.

Posted by Anonymous


I have been trying multiple Comcast/Xfinity phone numbers all morning and keep getting shut off every time I select the menu choice of "billing question" with "Your call cannot be completed." I'd just even like to know what number at what time I have to contact in order to just reach somebody who could give me an answer or point me in the direction of someone who might know, regarding my bill. Thank, in advance, for any help you might send my way.

Posted by Anonymous


SUMMARY:
If you can't get through for technical support, follow the phone prompts as if you want to be a NEW customer... it works!

DETAILS:
Whatever they've changed as far as getting a technical issue resolved is absolutely terrible. I have the same problem every Spring, when the temperatures change, my upload speeds go to CRAP and they have to adjust the signal and sometimes a tech has to do it in person. Their own tech told me this 3 years ago when I first had the problem. But of course they won't listen to me. The first person (in India or wherever) read from a script and then tried to sell me a "faster internet" package, even though I explained I'm getting 25 Mbps downloads, but the UPLOAD is not working! This doesn't mean I can't upload big files... it means the connection is pretty much unusable (hello!!! uploading is part of the talking back and forth of data packets.... hello?! No uploady no worky!!!). Hung up on her. 2nd try transferred me to "wireless support". Yeah, that's the problem.. MY router. Sigh. I played along. Got disconnected. Even though THEY HAVE MY PHONE NUMBER... Hello! THEY ARE MY PHONE COMPANY, TOO, THEY NEVER CALLED BACK. Unbelievable. So I called again... they were transferring me to "Advanced Support"... this might have worked, but I had to take another very important call (Murphy strikes!) and had to hang up while waiting for them to answer. So, I thought I'd try the "I'm NOT a customer" option. Explained my problem, and they put me through to the person who could schedule an ACTUAL SERVICE CALL. Wow! So, yes, moral of story, if you're an old "valued" customer, you're SCREWED! If they think you're calling to sign up, well... you get some attention. Wow, what a great business model. And I wonder how much "upper management" gets paid to come up with it. If this happens again, or is not resolved after the service call (in TWO Days!), I'm dumping them for DISH or *whatever* else is available.

Customer Service Ratings

Based on 680 votes.

2.5

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Corporate Office

Locate the Comcast corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Comcast customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Comcast hours of operation for locations near you!. You can also find Comcast location phone numbers, driving directions and maps.

Comcast customer service news

Comcast says it needs to get bigger to compete

. Comcas customer service center in California. Justin Sullivan/Getty Images. A sign stands in front of a Comcast customer service center on August 3, 2011 in San Rafael, California. by Dan Weissmann.


READER SUBMITTED: Comcast Honored With Three United Way Best Of Awards

Comcast also boasts a call center in Enfield, Connecticut, service centers throughout the state, and three state-of-the-art Xfinity Service Centers where customers can experience Comcast's Xfinity products and services firsthand. Comcast's popular ...


Lawmakers question Comcast and Time Warner Cable on proposed merger

And he admitted the firm has had trouble improving customer service. “It bothers us that we have trouble delivering real high-quality service on a consistent basis,” Cohen said. Cohen added that the company is willing to accept conditions on the merger ...

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