Comcast customer service

Quickly locate Comcast technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Comcast page at any time.

Customer Support

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  • How to reach a live person:
    • Keep pressing "#" and ignore their messaging. Took me 4 times.

      If they determine you are outside of their servicing area, you may need to press "1" when prompted.
  • Hours of Operation:
    • Mon-Fri: 7:00am-8:00pm
      Sat: 8:00am-5:00pm
      Sun: Closed
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Technical Support

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  • How to reach a live person:
    • Press 1
      Press 1
      Press 2
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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User Reviews

Posted by Anonymous


By far the rudest most uneducated customer service reps ever.. even a so called manager refused to give me his name when I told him I will contact someone above them. They tricked me into signing a contract knowing that we are buying a house. Said offered services there, today I called to transfer my services to be told they don't offer services there and are telling me I have to pay an early termination fee. I'm am livid and after 5 years of hell with this company I'M HAPPY THEY DON'T OFFER SERVICES TO OUR AREA AND I REFUSE TO PAY ANY EARLY TERMINATION FEE! I hope your company goes bankrupt and everyone stops paying their bills.. over prices mediocre service at best.. so unreliable and rude!

Posted by Anonymous


Re: previous poster's question about a number where a person might be reached, try their so-called Escalation/Corporate number, Though I'm not sure they are actually human (see my earlier post, Worst Company in Universe). But at least they are in the U.S. and speak English, and the calls go through faster, since they try to keep this number hidden.

Posted by Anonymous


I have been trying multiple Comcast/Xfinity phone numbers all morning and keep getting shut off every time I select the menu choice of "billing question" with "Your call cannot be completed." I'd just even like to know what number at what time I have to contact in order to just reach somebody who could give me an answer or point me in the direction of someone who might know, regarding my bill. Thank, in advance, for any help you might send my way.

Posted by Anonymous


SUMMARY:
If you can't get through for technical support, follow the phone prompts as if you want to be a NEW customer... it works!

DETAILS:
Whatever they've changed as far as getting a technical issue resolved is absolutely terrible. I have the same problem every Spring, when the temperatures change, my upload speeds go to CRAP and they have to adjust the signal and sometimes a tech has to do it in person. Their own tech told me this 3 years ago when I first had the problem. But of course they won't listen to me. The first person (in India or wherever) read from a script and then tried to sell me a "faster internet" package, even though I explained I'm getting 25 Mbps downloads, but the UPLOAD is not working! This doesn't mean I can't upload big files... it means the connection is pretty much unusable (hello!!! uploading is part of the talking back and forth of data packets.... hello?! No uploady no worky!!!). Hung up on her. 2nd try transferred me to "wireless support". Yeah, that's the problem.. MY router. Sigh. I played along. Got disconnected. Even though THEY HAVE MY PHONE NUMBER... Hello! THEY ARE MY PHONE COMPANY, TOO, THEY NEVER CALLED BACK. Unbelievable. So I called again... they were transferring me to "Advanced Support"... this might have worked, but I had to take another very important call (Murphy strikes!) and had to hang up while waiting for them to answer. So, I thought I'd try the "I'm NOT a customer" option. Explained my problem, and they put me through to the person who could schedule an ACTUAL SERVICE CALL. Wow! So, yes, moral of story, if you're an old "valued" customer, you're SCREWED! If they think you're calling to sign up, well... you get some attention. Wow, what a great business model. And I wonder how much "upper management" gets paid to come up with it. If this happens again, or is not resolved after the service call (in TWO Days!), I'm dumping them for DISH or *whatever* else is available.

Posted by Anonymous


Worst company in the entire universe. Three hours to get an issue resolved that finally took just 10 minutes to fix ... all because Comcast (I call it VomCast, short for VomitCast) refused to assume responsibility for it, saying it was "my fault" because "we don't support MS Outlook." What had I, a customer of 20 years, done to warrant this treatment? I made the terrible mistake of recreating a password in Comcast (so far, they support their own e-mail; don't hold your breath for that to continue either) and then failing to realize I had to recreate it in MS Outlook as well. Evidently it would have *killed* them to act like decent human beings (I am not sure they are actually human) and advise me of this. Here is just a short list of what I was subjected to:
1. Being put on "hold" indefinitely as a punishment for asking a rep who wasn't listening to me and kept talking over me to give me a manager.
2. Being addressed by my first name, without my permission, by a snotty "Escalated Concerns" rep, who talked to me like I was a six-year-old.
3. Being put on "hold" for a second indefinite period, for same offense: asking for a manager.

They are "sorry" that I don't "like" their policy of refusing to help. They sure like my monthly payments of $147 for internet and cable TV service, however.

When this company was Time-Warner, now many years ago, service was superior. Now, all technical support is based in the Philippines. The reps read from scripts; their knowledge of English is superficial at best. They are sometimes well-meaning; however, they are often unable to put what is being conveyed to them in context, so their helpfulness is nearly nil. It is not their fault; it is the fault of VomCast, which evidently is getting cheap labor offshore at U.S. customers' expense and detriment.

How does this abysmal company keep any of its customers I wonder? The only answer that makes sense is there is not yet competition that would deter it from abusing its customers. The day that a viable alternative to VomCast is available, I will buy Champagne ... an expensive bottle, not a cheap knockoff. And celebrate.

Customer Service Ratings

Based on 679 votes.

2.5

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Comcast hours of operation for locations near you!. You can also find Comcast location phone numbers, driving directions and maps.

Comcast customer service news

Comcast Today: Comcast Wants to Provide Your Cell Phone Service, Too

Comcast may have lamented its lousy customer service at Wednesday's Senate hearings on its proposed merger with Time Warner, but it could be argued that the company's product is getting better all the time. And it may be expanding its product line soon ...


Franken: Comcast called Time Warner Cable a competitor until they wanted to ...

... "We were allowed to upsell. All we have to do is when someone says, 'I want to buy broadband alone,' our call center employees have to be aware of the standalone product and sell it to people." "You seem like a pretty good salesman," Franken said.


Comcast's merger makes big cable bigger, but not better or cheaper

The cable companies were also taken to task for their poor customer service reputations, an area where Cohen admitted perhaps they needed a kick to do better. On on the other hand, despite insisting that there's no evidence a merger would raise ...

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