Posted by Anonymous
Scam
Comcast customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Comcast.
06
Dec
04
Jan
Posted by Anonymous
I have been a member of comcast since 1978 and your customer service stinks. I am paying for a servie that I cannot even use. You do not have a live person to talk with and when you get one all they want to do is so restart. We have been having issues with our tv staying on. When we get a picture it is clear and precise. We will be watching our and it just goes out to a black screen.We unplug tv to reset the tv on our DVR Box.. We have done that more than 10 time since Christmas. We think it is the DVR Box We need to have a customer service person come out and help us with the problem.
30
Jan
03
Oct
01
Aug
Posted by Anonymous
A tec was suppose to be here between 8 and 9 am this morning. I recieved 5 calls reminding me of this appointment this morning. The 6th. call told me i missed the tec. I had been sitting in my kitchen with both doors open all morning and no one showed up!! I called several numbers to find out what happened, but was unable to find a number where i could actually talk to a person. Problem with my internet has been going on for months and been trying to get it resolved for as long. I have about had it with your company!
22
Aug
17
May
Posted by Anonymous
You customer service has a lot to be desired. Service call are of the stone age and I have call four times for your company to come a fix my home cable from the wall. Why. Because one of employees was tooo lazy to get his own ground cable and stole the one from the direct T V box.Still have not gotten repair.
08
May
16
Feb
Posted by Anonymous
Re-nominating Comcast as Worst Company in North American -- though in reality only their repair crews are on this continent, with customer "service" outsourced to the Philippines. Yesterday Comcast email was down for at least 7 hours. I had to speak with THREE reps over a period of SIXTY minutes just to be informed that the problem was at Comcast's end. The first rep read from a script to advise me I should purge "cookies" from cache and reboot computer. When I asked for a supervisor she put me on hold, never to return. Second rep was also at a loss; again, I requested a supervisor. Supervisor took TWENY minutes to inform me about the outage, saying she "assumed" the previous reps would have told me. English-speaking ability at the call center is MINIMAL; they may understand basic sentences but are unable to grasp anything even slightly complex or to put anything into context and have ZERO knowledge of local conditions.
I called the Comcast "corporate office" today to complain and spoke with someone in Tucson who used the word "unfortunately" about 100 times. He claimed there was something called a "We're on It" line based in the U.S. that customers could call to avoid the Philippines customer-"service" center but said he was "not allowed to disclose the number" and that I could "find it online." Online search revealed NO phone number for this dubious entity, just more of the usual B.S. Corp-office exec also refused to issue credit for the time that email service was out, saying since Comcast email is "free" they have no obligation to compensate.
WORST COMPANY EVER. NO ACTUAL CUSTOMER SERVICE; YOU ARE ON YOUR OWN IF YOU HAVE A PROBLEM, UNLESS YOU HAVE THE PATIENCE TO DEAL WITH MINIMALLY ENLISH-SPEAKING "REPS" IN ANOTHER COUNTRY.
03
Oct
15
Sep
Posted by Anonymous
really nice recording re:Irma....but...no way to contact a real person....
While preparing for the storm, I noticed that the cable box on the side of the house was uncovered and mangled. I can't believe that your techs left it that way after the last visit.
did not want to personally mess with it because I find Comcast to be tempermental and I didn't want to inadvertantly lose service. when things calm down and before the next hurricane, could you please send someone out to fix it?
05
Aug
24
Jul
Posted by Larry
After a bad storm Saturday July 22, we found ourselves without Power, phone,or cable TV. This was due to a very large tree in my neighbors yard falling on the line. Sunday morning I contacted Comcast in Independence Missouri and reported our outage. I was told that someone would come Tuesday morning to address our issues. Much to our surprise, a technician showed up later Sunday. His name is Paul Gant. He went right to work hooking us up with temporary service. It was very hot but he stayed at it until service was restored. He was very polite and hard working. Paul Gant represented Comcast in an outstanding fashion. It is now Monday and a couple of technicians have already been here assessing the situation. Great job Paul Gant and Comcast!
03
Jun
11
May
21
Mar
Posted by Anonymous
I have a husband who is 90 years old, WWII veteran. I work and he is home all day. At least one week a month our TV goes out for what ever reason. Most recently they say I have not paid my bill - They do not send me a bill. They automatically withdraw an amount from my bank account to pay for telephone,TV and internet. I have the bank statements from January, February and March which show that I have had $200 withdrawn from my bank account by Comcast on 13th of each of the three months. Not sure what their problem is but if we had a real market economy and not "fair haired boys" I bet I would have better customer service from the currently only available cable company.
20
Jan
Posted by lcaltobel
I have been calling comcast since Tuesday today is Friday to fix my email and phone that have been hacked and have yet to get anywhere except frustrated. I am at my wits end today a customer service rep HUNG UP ON ME!!!!! Now that is some customer service!
I am getting NO help no matter who I speak with I just get routed to the next person and so on. I have lost the connect 2 time and no one has called me back
19
Oct
Posted by You-reap-what-you-sow
"Comcast is being forced to pay the largest fine ever levied against a cable operator for pegging customers for services and equipment they didn't ask for"
Comcast bribes so many property developers' in my area with deals & contracts in Jersey. Now, we cannot get any other cable company to service our area. Overpriced Comcast is the only choice. There is a massive lawsuit going on at this time, be sure to join
26
Sep
Posted by Anonymous
I would like to give a BIG kudos to techs David and Alex! Thry were at our house a good part of the day (mon). Our cable is old, a tech came out just a couple weeks ago, did not fix the problems. Thought he did. Called Comcast again last night really fed up. David and Alex came out, i cannot tell you all they did, but we have great working cable for the first time in mos. Plus new remarkable chsnnel changers, and we are now on Xfinity which is a dream! Thanks again David & Alex, you were polite, knew what you were doing, and we can't thank you enough!!! You deserve a BIG raise!
30
Aug
03
Aug
03
Aug
Posted by Anonymous
Dear comcast, you were the worst I ever had. I would rather eat dirt than have you as any account ever again. You should train your "agents" to explain to new and ex customers that if they terminate their service of any kind with you, that they should expect to lose every email they've ever received. I had a comcast email account for at least 9 years, then bam, all gone today out of nowhere. And the only explanation I got was it's bc I don't have a comcast internet/cable account? I think that is a punch in the stomach. Just one day, an email is ripped right out from under my feet. Because comcast decides so. No warning. Again, your stupid agents need to warn people, if they don't have a precious comcast fancy package, then soon they'll not be able to retrieve any type of email. For no reason.
