Flag Michaels Customer Service Review

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Clerks at the Pinole CA store were not advised that there was a problem with Michaels and Bank Americard. Therefore, my mom had to use cash for her purchase when her card was denied. She was only told the card did not go through! This left my mom in a quandry so she called the Bank Americard customer service number when she got home. It wound up to be a 45 minute call and at one point she was transferred to their fraud department! She was exasperated to say the least. She is 93 years old. All this because the card issue with Michaels was not explained to her. She had made other purchases with her card during this past month and couldn't understand why the problem at Michaels. She also was very embarrassed because the line at the cashier was getting longer and longer while the clerk was trying to get the card to clear. Why weren't the clerks advised to let Bank Americard holders that there was an internal issue instead of making the customer feel embarrassed?


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