Flag Michaels Customer Service Review

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I was an employee of Michael's in the Port Chester store and all I could say is the management need to be trained again on how to deliver customer service not only to the customers but to their employees. The staff is totally GREAT and I hate the fact that I'm no longer working with them. It seems like the managers leave home with an attitude and come to work to vent on the employees. I haven't been there but maybe a month and the training is terrible because no one shows you anything; you're basically learning on your own or if another team member helps you out. I got so tired of the way I was being spoken too there and as a friendly smiling person which the customers all said they are so happy to have someone like me there to brighten the place it was a disaster to work for such management as that. There's never enough staff to cover any shifts which leaves pressure on the closing staff to try and maintain the store before and after closing. I even heard how one manager talked down to another manager. This store need to be evaluated because I could go on and on.


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